Chartwell Scarlett Heights Retirement Residence

I am working at SH for 11 years. I absolutely love being part of such an awesome team. I love coming to work. Great support from my manager, Dorothy Persaud.

Happy to share my 15 + years working for Scarlett heights as dining server, as PSW.
Scarlett heights is my second home, I been driving from downtown to my work everyday.happy to make a difference in this community. Specially this time.we got a wonderful leader Kary Stewart as Gm at Scarlett heights.she make a huge change by bringing positive energy, by showing each of us respect and value. As a leader she make sure every body is okey.since she came I can see a happy faces and the positive energy is flowing.thank you for making our workplace a happy environment.

An amazing place to work. Great and friendly environment for residents as well as all the workers ans helpers. Thank you Dorothy for giving this opportunity especially my trainer Aneita showed me all the help residents require here. Aneita is a wonderful mentor and teaches you well. I feel blessed that i have people like Dorothy and Aneita in my new career to guide me through. Carrie the general manager who welcomed us as a new students is also very supportive. Thank you chartwell, thank you Dorothy and thank you Aneita for all the guidance and support you provided in my placement time.

My Mother moved to Scarlett Heights a year ago. From the day she arrived, the residents and staff (in particular) could not have been more welcoming. I cannot say enough about the kindness and support they have offered to both of us during what has been a challenging time. With COVID ending, many of the normal activities/amenities are happily making a comeback.

At Scarlett Heights, we are a team committed to the safety and well-being of our residents ; we are a family

The manager is an unnecessarily rude person to delivery people. Has no regard for anyone delivering items to this building. It is an absolute nightmare. She goes out of her way to make their lives harder than it already is. Shame on you.

I am not one to post reviews but after my recent experiences I felt that I needed to share. Both my parents have been living at Chartwell for the past two years as they have been challenged with both Alzheimers and Dementia. Recently my fathers health has taken a downward turn and we didn't feel as if their needs were being met. A meeting was Scheduled with both Dorothy Persaud (Wellness Manager) and Kerry Stewart (i believe the GM). We had a very productive meeting where we disclosed our concerns and inquired how Scarlett Height could assist in future care. Both Dorothy and Kerry listened intently and promised to come back with an action plan. A second meeting was scheduled 5 days later and to my astonishment all items raised were brought back up and addressed. Without going into detail it is suffice to say that they went above and beyond. They set forward an action plan that included PSW care augmented with their own wellness checks, a companion that spends time with my father to allow my mother to leave the unit and be more social.
I left the meeting feeling a huge weight off my shoulder. I cannot end this without giving some props to those team members that have an input in making our parents lives better.
Nimmi, Maria, Clarissa and Janet (front reception) are very welcoming and kind.
Nurses Myrna and Ester who are very patient and ensure medication is provided
And finally Barbara who cleans the suite. She has a fabulous and welcoming smile that puts my parents at ease.

I have been familiar with Scarlett heights for the past few years through my organization. The staff are attentive and approachable. I have had many interactions with the front desk staff - Charisse and Nimi as well as Spinola who is the office manager - they are friendly, professional and always ready to answer any questions you have. The same with the other staff at the residence including the excellent nursing staff. The building itself is bright and spacious. There are many daily activities for the residents to choose from to keep them engaged.

Just wanted to dropped my appreciation to Chartwell Scarlett Heights Retirement Residences - Etobicoke for accepting me to do my practicum as a PSW student. The On-the-job training ground experience is phenomenal! Thank you to my preceptor Analisa Blanco for spending her time teaching me diligently from proper communication - to GPA - to - actual hands-on to the residents with cognitive impairment (dementia/delirium).

Above all, to Portia Lobrin who is a down to earth, supportive, and approachable manager.
The work in memory living site is not easy, every individual in the site has a role to make everyday work successful! Passionate. Dedication. Teamwork. Teamplayer. SMILE!

My mother has been a resident for several years and has enjoyed the socializing and friendly staff who are cheerful and do their best to offer help whenever needed. In particular I would like to name several members of the Administration Team who are exceptional. They are: Anjali, Charisse, Jacquie, Jannett, Maria, Nimmi and Spinola. Also, Dorothy has been the constant backbone of Scarlett Heights over many years.thank you!

Chartwell Scarlett Heigh is the best work place I had, thank you to Dorothy Persaud for giving me a chance to work this pacility

I am a private caregiver at Chartwell Scarlett Heights for almost 5 years now and my experiences interacting both with the staff and the residents has been a lovely one. The staff are exceptionally friendly and welcoming. Dorothy Persaud, the Health and Wellness Manager has always made herself available to answer questions and concerns and to help out with a residents needs when required. Thank you for such a pleasant experience. It helps make work enjoyable and makes for a peaceful atmosphere to live in.

We had a fantastic tour of Scarlett Heights this week. Thank-you, Marco Cerenzia for the tour. The facility and amenities - crafts room, library, movie theatre and activity room looked very inviting. Having rooms for special activities on each floor, in the same location would definitely make it easier for the residents to easily find and make use of these rooms.

We are so thankful for having a new Manager, Portia Lobrin at Memory Living Neighborhood at Scarlett Heights. We feel like something magical happened that has changed the culture in our department in the most positive way. Her management style has made coming to work a pleasure and something to look forward to: something we, as employees, find most beneficial. Thank you so much for GM Kerry for hiring her.

As a PSW student at Chartwell Scarlett Heights had a great experience and I wanna say Thank You to be part of your Family. Chartwell Scarlett Height is one of the most notable aspects of this community is the blend of thoroughness and personal warmth exhibited by staff here. Every time you walk in the door where you are likely to find staff working closely with seniors and guests or simply engaged in friendly conversation. Throughout the time of my placement. I have seen how devoted and passionate the people who are working in this Facility. They go out of their way to ensure that their residents are happy and well taken care. Thank you to Kerry Stewart (General Manager) Dorothy Persaud (Health and Wellness Manager) Cindy Curtis (Kitchen Manager) for giving me the chance to be part of the workforce and to the rest of the staff. To my preceptor Aneita Bennett and Elma Martinez Thank you for all the values, knowledge and skills that we’re incalculated in my mind and heart. I sincerely appreciate to be part of your Family for my placement.

Scarlett Heights… has been my second home since 2009. Being part of the Nursing Team for 13years have given me enormous opportunities to grow, to build a strong relationship not only with my colleagues but also with our residents, in Memory Living Neighbourhood. We have built a strong Team with Dorothy Persaud and welcoming on our Neighbourhood, Portia Bien! They have been very supportive, helpful and responsive to the Team and the residents. My colleagues that I work with every single day, they have given their utmost hard work and dedication to all our Residents. Truly appreciate you everyday. Cheers!

Specifically the nursing staff are great! They always answer the phone day or night and the head nurse Dorothy Persault is an absolute gem. She always goes out of her way to help me with my father's care. She is not only a valued resource but has become a great friend to our family as well:)
Sandy Reinhardt

I've been working here since April. Staff all seem to genuinely care about the residents and the residents have been kind enough to welcome me into their home with warm smiles.

Working as a Personal Support Worker at Chartwell Scarlett Height with the CBI agency.a wonderful place to live, the staffs and management is very helpful whenever in need of there support with residents Dorothy the Wellness center manager is very please with us being able to work with her and her team that benefited all her resident, It a pleasure working with her

We had a very informative and excellent tour with Marco Cerenzia. All of our questions and concerns were answered 100 percent. The room we were shown was quite spacious. We found Chartwell Scarlett Heights Retirement Residence to be extremely clean and well organized.

As a one of CBI personal sport workers, I fund that Dorothy Persaud is a very help full to as when I need help regarding to clients.

I'll start by saying there were a couple of staff members that were very good. However, the extent of disappointing experiences that I encountered are concerning enough that I feel compelled to share this review. My hope is that the information will help others - be it those who live in this establishment or have loved ones there, and help the organization to make improvements. I sure wish I knew some of this information when selecting my mother’s new home. Note that these experiences took place during the pandemic, in 2021 and 2022.

Intake: Unfortunately, my mother had to be moved 3 times in a 14-month duration, with each move causing my mom great distress, anxiety, and depression. Their intake process did not seem to capture the extent of her cognitive problems and the level of support she required. This led to hiring extra Chartwell PSW’s to address this need while she was in the ‘independent living’ section of the home. That takes me to the next issue…

Over-charging: The extra PSW time was not properly tracked by staff, and consequently mom was over-charged hundreds of dollars. This is just what I was able to find with minimal effort on my part. I am grateful that the organization eventually credited these funds.

Ongoing need for extra, private PSW’s: Even while mom was in the ‘memory care’ section of the home, staff routinely requested additional, private PSW hours. At one point they suggested 12 hours a day of private PSW time. I want what’s best for my mom, but we simply did not expect this extra cost at the level of ‘memory care. ’ The combined monthly cost of ‘memory care’ plus extra private PSWs, at the suggested 12 hours/day, would have made it more economical for mom to stay at her original house with a 24-hour, private PSW care.

Extra costs: Despite the monthly fees, there are extra costs you can expect - shower curtains; garbage bin; laundry hamper; tissue/toilet paper; etc. Pricier extras included bed and chair alarms, and bed rails.

Disorganized mail tracking: Mom was not getting all of her mail. Christmas cards were not always getting to her, and in one case was returned to sender. On her last day before being moved to ‘long term care, ’ I asked if there was any mail for mom. What I got was a bundle of mail, including important mail, that was several months old, in addition to mail belonging to the previous occupant. This leads to my final point…

Hair salon: Since mail was not properly tracked, I found out that mom owed over $800 in hair care costs with the third-party salon, Forever Young Hair Care Group, that operates on the ground floor. The hair care costs covered a 6-month period, which included getting ‘shampoo set’ 3 to 4 times per month at $38/visit. This service was provided while mom was a resident of ‘memory care, ’ and well after she was diagnosed with dementia. The POA’s were not consulted, and thus no POA consent was provided. I am grateful that the retirement home eventually covered this cost, although I first had to endure unpleasant and threatening calls and e-mails from this hair care company.

On a final note, a big ‘thank you’ to Kerry Stewart, the General Manager at Scarlett Heights. She did a stellar job investigating these issues and keeping me updated. I wish I encountered her sooner in this experience!

Having a loved one with a terrible disease such as dementia makes things more difficult in hoping to find the best available caregiving facility possible.
It's only been a couple of weeks in moving my mother into Chartwell Scarlett Heights, but the attention and assistance I received from Kerry the GM and her team has been a God sent. My mother is a very stubborn person that must get her way most of the time.
I am relying on Kerry and her team to make this transition for my mom a successful one. From what I have seen to date, the suites, overall facility, staff and food are amazing.
At this time, I can only pray that all will work out in her ability to adapting in this new way of life for her.

Joseph

The units are nice, kept well and spacious. The staff are all really nice and take really good care of the residents. They have daily activities going on throughout the day and go on outings.

Diana Da Silva - exceptional service! Choosing a residence for my elderly mother was one of the hardest things I have had to do. Diana is a gem - knowledgeable, trust worthy and above all else truly sincere and honest. Thank you Diana I know Chartwell Scarlett Heights will care for Mom the best they can. Generally speaking, the staff and residents seem happy and content. Health protocols are visible upon entry and on the floor.

Really enjoyed our tour of Chartwell on Eglinton. Moya was amazing and had answers to all our questions and every staff member we passed had a warm smile or greeting for us. All the residents we met had glowing reports and were warm and friendly. Shout out to Jean and Linda! The residence itself has clean, bright apartments and parkland around. Looks like it’s comfortable with lots to do. When we left, before we even reached the car, Mom said “I could live here. ”

My relationship with CSH started in 2018 on a tour with my mother. It was a visit to be proactive and not a needed transition at the time. We were greeted with wonderfully friendly residents and staff. It was a fantastic connection from the outset. Fast forward to one month ago and almost 3 years later when we had a crisis for my in-laws. My mother in law has had progressive Alzheimer’s and post Covid, her constant supervision needed help. Moya was immediately responsive, caring and supportive. Within 2 weeks we were moving my MIL into memory care. It has been the most incredible transition. She has been so happy, less agitated, better stimulated with engaging activities and friendships, and cared for in ways beyond our expectations. Her team of caregivers are outstanding. Judy, Vanessa, Rosalind, Maisie (I hope I’ve included the many amazing people who greet me everyday, though I’m still learning names and only have eyes to recognize you by!). The front desk are fabulous as well. They knew my name and remembered it within days. And most importantly, Dorothy! You are a beautiful person, so deeply caring and selfless. I couldn’t have hoped for more. This place is very special. I found an instant family and know that my MIL is getting the attention and the love she needs and deserves. Thank you for all you are doing to support each one of our family members. We are so grateful…

My father was at Chartwell Scarlett Heights for only 1.5 months recently, until he needed more care for incontinence issues. While at Chartwell, he enjoyed the various activities, meeting and talking with other residents, and the outside garden and adjacent park. The staff were all great and helpful when needed. The meals were good, and alternate food is readily available when desired. The room was spacious, with ample room to navigate when in a wheelchair. Overall, it is a very nice spot and I recommend it to others.

Great place to retire to if you are tired of living alone. Staff is caring, thoughtful and approachable.