Chinatown Restaurant
6 reviews 431 Boler Rd, London, ON +1 519-657-8577 thechinatownrestaurant.ca suggest an edit
13 October 2023 22:40
Order from here regularly. Always very fast service, accurate orders and delicious.
11 October 2023 20:43
Fried rice tasted burned even though it was not.it "repeated" all night. 24+ hours of rancid burps is NOT a good thing.
02 June 2023 15:22
Overpriced the spring rolls are horrible and the food was bland and had a perfume taste.
22 May 2023 11:23
Ended up here completely by chance after our favorite restaurant closed down on Wonderland. Unfortunately, it is a Canadianized version of Chinese being served, so while the food is ok, there are limited authentic dishes with almost no Chinese vegetables available. The food was ok. One tofu dish, one beef with black bean sauce and a curry chicken noodle. Nothing spectacular, just all average. Due to the limited menu and not truly authentic Cantonese food, we won't return. However, for a simple palate and a quick takeout, it fits the bill for many. Clean restaurant but dated and dull atmosphere. Sixty dollars for three dishes of decent proportion and a pop. Even simple Chinese is getting expensive to eat out.
30 March 2023 15:59
This was my Moms favorite Chinese food restaurant. Now it is my and my daughters. Food is soooo good! Friendly staff.
12 February 2023 16:36
I have ordered food from Chinatown multiple times, it’s been decent. Tonight however, the experience wasn’t great. I called in an order for a dinner for three and asked to substitute one of the items for another. I explained several times that it was a substitution, not an addition. My wife picked up the order and found it more expensive than usual.
Food was ok at best. (Hence the stars) But as it turns out, they added an item instead of substituting it. I called to explain the error.
There was no apology, and if I wanted my money back, I’d have to drive the food back to the restaurant…a very strange, and uncourteous response.
I didn’t open the item, and would have gladly returned it. However, because of health regulations, restaurants usually take food back. They then informed me that it would simply be dumped in the garbage.
In the grand scheme of things, it’s a $15 item…not a huge deal. But that’s not the point. It’s the principle. It says a lot about a business when they take little / no responsibility for their own error and then require you to drive back with the food in order to get a refund, only to watch the food get dumped.
Instead, they could have offered an apology, and money back as an acknowledgment of their error. This would have gone a long way to reinforce customer service, and incentivize repeat business. Perhaps they should stroll over to Abe’s and take lessons on how to offers exemplary customer service.
So, now, I’ll look at other restaurant options.
(I should also mention that the previous time I ordered from Chinatown, they forgot items on my order and wanted me to drive back to get them).
Food was ok at best. (Hence the stars) But as it turns out, they added an item instead of substituting it. I called to explain the error.
There was no apology, and if I wanted my money back, I’d have to drive the food back to the restaurant…a very strange, and uncourteous response.
I didn’t open the item, and would have gladly returned it. However, because of health regulations, restaurants usually take food back. They then informed me that it would simply be dumped in the garbage.
In the grand scheme of things, it’s a $15 item…not a huge deal. But that’s not the point. It’s the principle. It says a lot about a business when they take little / no responsibility for their own error and then require you to drive back with the food in order to get a refund, only to watch the food get dumped.
Instead, they could have offered an apology, and money back as an acknowledgment of their error. This would have gone a long way to reinforce customer service, and incentivize repeat business. Perhaps they should stroll over to Abe’s and take lessons on how to offers exemplary customer service.
So, now, I’ll look at other restaurant options.
(I should also mention that the previous time I ordered from Chinatown, they forgot items on my order and wanted me to drive back to get them).