Chit Chats

I never post reviews about businesses. But I couldn’t resist not posting about my current experience with Chit Chats. I have been shipping with this company since 2016. Have seen this company grow from one small location to many. While their cross border shipping rates are good, I find their package return fees outrageous. What used to cost $3 went up to $5 and now $7. How is this helpful to small businesses when their returned package is almost always due to usps errors? ! How can a usps package be marked with insufficient address when the customer claims: that’s how they always write their address? God forbid I have to prove this point to chitchats. The outrages $7 return fee boggles my mind. Why, because if you compare this fee to the price you actually pay chitchats for dropping off your package to usps, it makes NO sense. I can understand if they want to charge for fuel. But even then, their trucks have to return to Canada to continue their business. They have to have a warehouse in the US to operate from the US. Chitchats should have an undelivered package returned back to business owners for FREE. It makes sense to charge a return fee if the package is actually being returned by the customer. But not when the customer never received the product. As a small business owner, i have to pay usps again to re-ship my package and pay chitchats $7. In a situation like this, one will nearly spend $20 to just ship something to a customer.

The returned packages due to insufficient address is labelled with a sticker by usps. Usps does not charge a dime to return a package to chitchat’s US address. Unfortunately, this sort of situation only leaves us with 2 choices. Either have our product disposed or pay to have it back. God forbid I have a Canadian return. I will have pay the exact same price as the shipping label purchased. I don’t understand why I cannot use my own address for Canadian returns? 90% of my returns thus far has been due to errors by shipping companies. I have always paid the related fees considering it part of owning a business. But now it is getting out of hand. Lately, there has been so many unexplainable issues with their cross borders drop offs. At least 12 of my packages had no update after leaving Canada for 3 weeks. Mind you, chit chats will not take any responsibility for a lost package that never even made it to New York to be handed over to usps even though there are a series scans prior to crossing the boarder. To take this responsibility off their shoulders, they encourage you to buy their insurance which increases the per item shipping costs. Forget reimbursing you for your loss. They will pull every single excuse to not waive their return shipping fees or get your label refunded by usps. This company grew because of small businesses. Now they’ve found a way to milk businesses for every single penny that they can. There is no system in place to call a location near you directly. It takes at least 3 mins via phone to direct your call to the location you want to reach. I am definitely on the look out for another company to work with. I have given this company thousands of shipments. Time to take this business elsewhere.

Update your hours. Drove 20 mins to drop
Off a large batch. Hours say Sunday 9 am to 1 pm but arrived at 12 and doors locked. Waste of my time.

MAKE SURE TO PRINT LABELS AT HOME BEFORE GOING! I made this mistake assuming they would do in store.

Saves me so much money. They are also very friendly and if you need supplies you can buy them online and ship to your location.

I only found out about this alternative recently and it's already saved me money. The staff here are friendly and helpful. Their website is also extremely easy to navigate across to create labels and their tracking system is top notch as well.

Chitchats has been a lifesaver for my small business. Instead of paying $15 with Canada post, i am pay a fraction of that at $5-7 each shipment. Shipping the states delivers faster than me shipping within Canada, if you can believe that.

Very bad place to work. Lie through their teeth, will ignore giving employees benefits they deserve through other lies and deciet. Also may come in one day and all your vacations gone and your not paid for it.also heard a manager tell a worker they were using their step parents cancer as an excuse. Very disgusting thing to say. 0 star is not an option: (

Use stallion. Workers are paid alot more and being happier with that, will probably care about your products more!

Honestly, I don't know what I'd do without this place (well technically I do know, and that is I would be crying at the mercy of CP's higher prices). They've saved me hundreds of dollars in shipping rates and I feel very lucky that this is a fairly accessible and convenient location. I prefer self-serve in general so it was very easy for me to make an account, set everything up online, print my shipping labels and just do a contactless drop off in their bins. Of course the staff are available there to answer any questions. I think the only unfortunate encounter I had was when I would often ship cards and mark the label type as 'postcard', but I was later told that type of label only applies to actual postcards and not postcards sealed in an envelope, so I lost a small bit of money and time having to redo them (and you can't refund letter mail labels). It's weird since I had already shipped some that way and nothing went wrong. I also notice they make regular updates on their site so maybe a note clarifying these label types would help. Otherwise I'm always so happy with their service and it's very easy to keep track of shipments online.

Great place, better prices, but the signing up and in and all the other stuff inline is a hassle, ended up going to Canada post anyway and paid $2 more was worth it at the time.

Great price for the service and very fast my customers are always very impressed with how fast they receive the product.staff is always very nice and helpful at this location

Can't say enough good things about this company and its wonderful staff. I've been using their services for years now and they have always delivered highly dependable, friendly and affordable service. Thank you, Chit Chats! Don't know what I'd do without you!

I have been using this service for 2 years now, have recommended many friends to Chit Chats. Very reliable, excellent in store staff here in Pickering. Amazing rates and great service.

Why would they move it to a further and less convenient location? Now we have to walk through a mall to get to it when it took us less then a minute to drop it off at the old location.

Online business using them for almost 2 years. Professional, good service and most importantly humble and friendly staff. No issues whatsoever. DO NOT ATTEMPT THEIR COMPETITION - STALLION. Lose your item with Stallion and say goodbye to your insurance because Stallion will never own up and pay up.

First time using this company. I thought it was like a Shopper’s drug mart; but no! It’s much easier and better. Their on line shipping process is much better and easier.

You cannot get hold of anyone and speak to them. Its just a recording to leave a message and have left many messages over many days with no response. It is very frustrating for clients who pay to use them,

Awesome service and great prices. A big thanks to Leighanna & Natalie.
They are hugely helpful & a pleasure to deal with. So nice to be treated
with kindness & respect. Many thanks.

This is an awesome service for Canadians. About 90% of my online sales are to the United States and Chit Chats allows me to be very competitive with US sellers. I use the Pickering branch and everyone there is always friendly and helpful. Thank you!

I want to thank Natalie and everyone else at this great location. From picking up the phone to being greeted walking in! You guys are awesome! Love the people, the brand and the service provided!

Keep it up!

I've been busy the whole week, got fed up with work deadlines and all, It's such a waste of time to call in to follow up my package, the agent was so slow and have to put me on hold many times.it is such a waste of time.