09 June 2023 11:57
In a small plaza, glad there is a CIBC bank. The parking lot is a squeeze but still not annoying.

Edit April 10 2023
Parking near the CIBC bank looks like it is better.
I liked this ATM because you could go to it at anytime. Now, they changed and they closed the doors where you no longer can use the ATM after 8pm. I think it is extrememly disappointing because I have come to use the ATM sometimes after midnight. Why? This is such an inconvenience. I didn't know where the next nearest CIBC atm was for me to go to. So I had to use a convenience store atm where they charge an extra $3.50. Very frustrating.

The least I think the bank can do is, let the customer know on the window where you posted the NEW and INCONVENIENT hours for the customer and CONVENIENT hours only for the bank where the next CIBC atm available is after 8pm. So the customer can go there and not have to deal with any service charge fee. If I had known where the next nearest CIBC atm machine was that was open 24hours, I would have gone. Not everyone has data on the phone. I had a GPS however you put in CIBC and it gives you the one you are at.

Please, make it easier for the customers. Make the atm available 24hours again.

Sorry, so because of this my 5 star is now a 1 star
19 April 2023 11:51
ATM is not open 24 hours like most CIBC locations. This is especially annoying because they are a ‘cash only at ATM’ branch.
26 January 2023 10:22
Used to be good place to visit before.
Probably management changed since last year. When you enter in the mornings there is loud rap music from the managers room and they don't want to work with customers send you back telling that there is no professional staff right now to help you and we will call you back even if you had made appointments. Is there any central management controlling these guys?
23 November 2022 11:44
Simon was the advisor that helped me out today and I am very pleased with his services! He was extremely kind and professional. Highly recommend him!
18 June 2022 3:28
I was served by Mykyta Pylypenko and I am extremly satisfied by the service provided by Mykyta.
10 June 2022 8:41
I was terrifically amazed with Mykytas caring hands and professional services. Keep going buddy!
01 September 2021 22:57
Had the worst banking experience ever. Employees could be so disrespectful… and customers are not valued… they delay in everything. I have experienced 3 people who closed down there account, and I am doing the same soon. Bye CIBC.
31 July 2021 8:19
Standing in the bank for 15 minutes, no one at the reception, no one even bothers to come and check periodically.extremely poor customer service!
I understand during COVID times the man power is less but they need to scale up how to better manage this!
I came in before a gentleman and still they did not ask me before they asked the gentleman. I mean you really got to have a blind eye if you can’t see the line or is it just that I am Disappointed I chose this as my bank or may be that I chose to drop into this branch.
Just a good word for the guy who helped me.very knowledgeable and was very fast and really helped me out with precision!
09 July 2021 3:52
No point of going to branch without tellers. Whoever thought this good idea has to rethink n bring back tellers.
30 March 2021 12:49
The guy name is ivan, i tink he needs more experence on his job, his very slow and no experence on his job,
03 March 2021 21:39
A female employee named emily was the best employee who did the job very quickly and kindly. I think her bosses should praise her for her, she has been to several cibc banks near my house, but she has provided her the best service.
06 January 2021 21:51
They NEVER NEVEEEER answer the phone I'm so disappointed with this branch management have to DO something for this REAL issue
14 February 2019 22:57
All machines in this location need a envelope for deposits which at most times have none provided. On the other hand, other major banks have DOES NOT REQUIRE ENVELOPE FOR MACHINE DEPOSITS. What an inconvenience banking with CIBC.
GET ON WITH THE TIMES!
29 August 2018 21:41
Horible customer service. Does not matter if you are a long-time CIBC customer or a new one you are treated at this particular branch like garbage. They will look for any excuse and will find any reason to refuse serving you, then not having much of another choice you go to any other CIBC branch and the exact same service under the exact same conditions will be gladly provided to you without any problems. The clients are treated with total disregard and disrespect while the branch employees and the managers are speaking among themselves in Farsi. If you are with CIBC’s go to ANY other branch but than one.

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