CIBC Branch with ATM

I don’t typically do this but enough is enough. This CIBC branch continues to provide the worst banking service. It starts from the top to the bottom. If you have issues with the service, the manager does nothing, no return calls as many reviewers have pointed out. I’m willing to accept a good reason for the issues but none is provided. They continue to treat us like sheep and hope we will forget about it and move on. Well, hopefully this review will help others avoid this bank and it’s issues.

From the tellers all the way to the branch manager, Thank you with all my heart. You are a wonderful team and a great branch to deal with! You make things simple a one step ahead of the problems. Thank you!

This is a bank. Why can't patrons access the ATM machines after hours? !

Another one star terrible service review. Went in to contribute to an RRSP. Was told they couldn’t do it at the branch and to go home and do it on the phone. Went home and was told that I had to attend at the bank. Went back to the bank and spoke with same representative (Mike Johnson), who then said I had to bring my spouse in for her to do it, and that he couldn’t print the forms off to bring home to sign. Asked to speak with manager and was told she was on lunch. My spouse had left a message with manager an hour earlier to be called back, and four hours later still no call back. Mike Johnson apparently needs more training in customer service and exactly which products the bank will provide in person. Manager seems to have a hard time calling customers back, as this is at least the third time that she doesn’t return our calls. We will be transferring our business to RBC, who bent over backwards to provide us the correct information. Will also be changing our business account over as well, as it seems every time we need assistance of any kind, the “person that we need to speak with” is either on lunch and doesn’t call back, or is on vacation, and then doesn’t call back either. Poor service ratings seem to be a recurring theme on these reviews. Writing review because this has happened on several occasions, not because of today’s experience alone.