CIBC Branch with ATM

I left a message on their main line 4 business days ago and no call back. My elderly father had to go into the back 3 times due to all their mistakes. Only giving them one because no other way to leave a post otherwise they deserve ZERO stars

Was calling to book for an appointment tried on the jun20 went to voice mail Jun 21 phone ringing and get cut off.

If you need help you can connect with Dropadi Dayani, Mohammed A, or Mital Dodia.
They are very helpful and understands your question or concern. They know the value of customer.
Thank you all for your help.

Horrible branch. Show up for an appointment, was late, and then told they would keep in touch with us for documents. Not a word was said, and I follow up a month later for them to say some docs are missing.

Worst branch of all times.
They know weekends are the busiest. They still choose to not bring more staff.
Always busy and wait times are hours.
Don't come here if you value your time.

Goldie Sharma at Albion mall branch have been great help to us. He is knowledgeable, polite and likes to work with client. Always got quick response from him. Thank you for all your help.

Horrendous!
No one answers the phone or returns messages.
Phone messages are ignored.
I had a matter that should have been cleared up in 1-2 days, 2.5 weeks later I am no farther ahead. We will be changing banks.

Goldie Sharma is very helpful is arranging the mortgage approval in a timely and professional way. I recommend anyone to consult with Goldie for mortgage matters. In future, I will contact him for sure regarding mortgage issues.

I thanks to Goldie Sharma’s professional service to get my refinancing and mortgage approval. Because of I myself 100% satisfied his service. I appreciated his right commitment and time saving decisions. He is very very professional his service and communicate with me as much as quickly and urgently. I would highly recommend him if you need any kind of financial advice regarding refinancing and mortgage. He will give you 100% satisfactory advice with a minimum time period which you can expect from Goldie Sharma.

It was really good experience in banking with Mr. Sandeep Kumar. He is excellent advisor and helped us a lot to settle account oriented problems. No waiting in appointment with him and spent almost an hour to explain everything in detail. I recommend him for any banking oriented troubles and problems.

It slowest branch i ever visited. Even receptionist missing from desk. Long waiting time. This happens every time.

Even one star is too much for the staff of this branch. No peoples skills and no customer service. Staff education required at its highest peak! Good luck CIBC.

You can do better add more staff to the cash counter and stop creating a Que.
Imagine a bank with only two staff attending to customers and you are the 35th person on the line.

Worst branch, they don’t know what they are doing. No social distancing.allowing people to enter with no mask on. I was there on August 6,2020 11: 00 AM. Wont come back again.

Worst brunch ever one of the worker there threw my debit card on me without respect. I had to talk to the manager, but unfortunately I did not

Average experience, staff needs to be more vigilant about customer needs, less people on the cash counters, most of the time staff will ignore or try to argue with customers for ungiven reasons, but bank is a bank it’s your choice but I personally don’t recommend CIBC at all try RBC

Worst branch to deal. They don’t know the meaning what the customer service is. I want the employees of this branch to read this slogan of Mr. Gandhi, “ A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work – he is the purpose of it”. Sorry I have to give you one star by default.

I am not negative to all employees, rather Ms. Poonam Kaur is very co-operative employee and very nice in nature.

Very bad customer service at this location
I've been waiting 30 minutes just to speak to someone.
Slow team and people attempted to ignore the customer.
So disappointed and today will be the last day I'll be dealing with this bank

#disgusting

Mr Goldie Sharma helped me to get my mortgage.i will defiantly recommended him for his excellent service and knowledge of the product. He will response you very quickly and get it done in timely manner. Thank you Goldie for your service!

Amazing customer service. We just entered there she greet us very well and ask us how she can help and when we explain her our question she gave us proper and accurate solution. On top of that, she also helped us in mobile banking queries and other few stuffs. Really very good service. Highly recommended

Long wait times and poor customer service. Employees dont give one $%$# about there customers. Worst branch I've ever been too.

Mr. Goldie Sharma helped me with my mortgage. He’s so helpful and knowledgeable.
Thanks Mr Sharma for all your help!

EXCELLENT SERVICEAMAZING PERSON
Kamran is really the definition of a gentleman as well as professional. This is the best customer service I have ever had the pleasure to meet. He was a totally professional in every way. Best of the best. Many thanks.

The lines are extremely long and frustrating.at least half and hour wait time to get to any counter.the staff couldn't care less.they work at a pace slower than snails.the managers have no interest in making the situation better by increasing staff or the pace at which people work!

Worst of all was the front desk lady who had the worst attitude and just did not want to help!

The worst branch I visited was one who helped me and when one of his relatives came, he left
I waited for twenty minutes. When I finished I said to him: Thank you very much, he did not answer me and went to talk with his relatives.

I have to agree with the other reviewers that this is a bad location to do banking. Poor customer service culture. Stick with BMO.

My funds from an online organization got deposited into the wrong account due to my error entering the wrong banking information on the site. It was a large sum of money. The online organization was not able to retract the funds and forward it back to me, my only option was that my CIBC branch could help me. Sandeep Kumar (Senior Financial Services Representative) worked with me with this matter for many days trying to retrieve the funds for me. He kept updating me with calls and finally was able to move the money into my account from the incorrect account. The money was for a funeral expense so I am very grateful for for Sandeep's help. Thank you very much Sandeep!

I would agree with Randeep's comments below, i also was mistreated by the employees working at this CIBC location.