Cineplex Cinemas Markham and VIP

I went to this cineplex to enjoy a movie and a snack with my wife, but I was very disappointed with the food quality and quantity.

The place is clean and the movies are fine, but the food is overpriced and very underwhelming.

I ordered a poutine supreme, and I saw the staff weighing the fries in a bag, one piece at a time.

When I got my order, I was shocked to see how little fries there were, like kids portion if I can call it that. They barely covered the bottom of the container. I felt like I was ripped off. I didn’t take a picture, but you can try it yourself if you don’t believe me.

This is such a great place to watch movies, but I am not coming back. Food is their other source of revenue, and if they skimp on their customers, they will lose their business. It’s a poor decision on the management’s part, and I hope they will improve. Maybe I was unlucky and got served by an inexperienced staff, but I doubt it.

I hope other movie goers who frequent this cineplex will tell me otherwise and that they had a satisfying portion.

Have been here a few times before. Theatre is clean.

Parking at this plaza in particular can be frustrating depending on the day/time you come here hence we chose a Tuesday. Lots of food options nearby for after the movie as well, so that’s always a plus.

One of my favorite VIP cinemas. The only negative I can state is some of them have better chairs. While it does have some recline capabilities, other locations have powered recline and some leg lift abilities.

Clean place. Nice experience. They have tvs and a pool table to entertain you while you wait for the movie to start. Comfortable, plush seats with a cup holder and a wide arm rest to double as a snack table. Temperature in the room is just right. Audio is just right. Not deafening like other cinemas I’ve been to.

I just watched the Spider-Man movie couple of days ago. I was pretty surprised that there were actually people set right beside me during this COVID time. Since they entered, they did not wear masks and was eating and drinking all the time. All the cinemas we went to usually they won’t let me buy tickets right next to someone. Anyway, very terrible experience and if I got sick I would definitely report it to public health.

It's a nice movie theater including recliner seats. I went VIP. During Covid restrictions, HOWEVER, we weren't allowed to have food inside the theaters. We had to have concessions outside the theater.

This movie theatre VIP cineplex is full service
5 star experience if you have not tried VIP cineplex you got to!

Staff excellent in screening for entrance
Not crowded in theater
Menu in VIP section great and food was very good
Will go again

Good experience overall. Good spacing in VIP. This location doesn't have the legs the kick out but there's more than enough space to sit comfortably

Someone was attacking ppl in the cinema but the security and the staff were stand by and let it happened. I can't believe such a big company will put the customers in the risk like this. Really appreciate the people who tried their best to help the victims and called the police. Don't expect Cineplex will protect the customer in the cinema. You have to protect yourself here and they don't care about what happened at all

The VIP experience is nice since there’s less people than the regular theatre. However no matter what do NOT buy the Chicken pesto pizza. It tasted like I was eating oil. It was disgusting. It is the worst pizza I’ve ever eaten in my life.

First VIP experience, very enjoyable with their excellent service, washroom facilities, ordered food right at your seat and got delivered, no line up anymore. Underground parking is very convenient especially during cold windy days. I think I will never go back to regular seat again. Worth to pay more with more comfortable seats and nice view.

Please keep at least 1 seat empty between each other. Like why you need to pack a movie theater like this during covid

The VIP experience is very nice, the food is great, but it is a bit pricey. Its a good splurging activity!

Standard cineplex theater. Only minus is that they don't have the pop machine that offers a multitude of flavors.

Great movie theater, VIP seats are super comfy, Mackayla got us our food and drink super fast and was amazing!

Very entertaining place, not just movies. Nice arcade and surrounding restaurants are excellent for a long night out. Great atmosphere with a unique location

Was hard to find the entrance, and had to figure out it was on the second floor. And they have the unupdated seats. But they followed all procedures and they clean well. And the lineups are well organized at the concession. They also have movies playing that aren't offered everywhere else

My ears are still ringing because of the insanely loud volume. They should inspect their screens because this was crazy loud unlike any other cineplex.

I like how clean every where is and feels very elite the service is so good thanks for the service

I like that they staff was diligent in checking to see if you are vaccinated they were polite and friendly the theater was clean.

I like coming here for movies since it’s clean and well kept. The seats are spacious and comfortable, and there’s enough washroom stalls for days! I also like how they have Chinese movies at this location.

The worst experience I had ever in my whole life. At the last battle (you know how important timing this is) the screen suddenly blacked out for 5 mins. After the film resumed, the lights were still on and kept on till the end. No explanation, no apology, no compensation.

After covld 19. This is my first time to watch movie. I first time choose D-box seat, i pay that money to enjoy my show, "D-box" but i could not feeling How "D-box" mean. The chair don't moveing. After that i talk to manager, manager told me, " that is YOUR PROBLEM! Cause you don't know How TO USE! " THAT IS HOW "cineplex" MANAGER treat customer?

This location is extremely clean! We picked our seats prior to entering and it was perfect. You wouldn't be disappointed going to see a movie here.

I venture uptown with a bunch of friends to finally check out this place, it was worth it! Had a pleasant experience walking around downtown Markham. It's shaping up to be a beautiful place. York U.is building not too far from this spot. Looking forward to see how this place shapes up in a few years time.

If you bought popcorn and soft drinks, you can expect diarrhea the next day like my family. Popcorn is soggy and drinks are not cold. Food needs to be improved.

Well maintained environment and I'm content with their COVID protocols.
Only concern is that the leather on the chairs in VIP are cracking on the armrests leading to a scratched up arm.

Covid restrictions are in place, lots of spacing between yourself and another movie goer. Go on Tuesday for half price tickets.

Decided to get popcorn from Cineplex since I was craving it. Bought a regular sized popcorn with layered butter and a pack of dill pickle powder. Total came to $11 after tax. The popcorn was stale LOL and there was not enough butter (paid $2 additional). What a total waste of money. I understand that it's Covid and business is slow but at least keep the same standard for your food.

Great VIP movie experience. Comfy seats and good customer service. They offer a few good vegan options for snacks and now they serve Almonde from Baileys! So good with coffee. I hope more vegan options come in the future. Great experience, our favorite VIP movie spot.

Annual kids Christmas movie. Love this location, have the best luck with the arcade winning points with my kids and the prizes are much much better than other arcades. 5 stars!

For a new ish theatre. The seats are really uncomfortable. Watching a long move is actually more of a pain in the butt. Landmark theatres are so much nicer and way more comfortable.

Went to see a movie with my wife, daughter and a friend with her son. The tickets were easy to buy. There were some queue to get some snacks before the beginning of the movie.

The room and the washroom were nice and clean. I had no issues with the staff as well.

We had purchased VIP tickets and the manager gave us a hard time questioning my age. I had to show her I was of legal age to enter which was not a kind experience. They also sent us the wrong order and made us pay for it? And didn’t bother fixing the order that was sent even though we ordered no meat dishes and were sent some.

Very clean and comfortable seats. Tried their iMax screen and it was a good experience. Now I understand the extra 5 bucks is worth it. Much larger screen compared to normal movies. Just wish the seats were better as there is no difference from regular.

We tried the VIP experience and it was just okay. You have a special waiting area that you can order drinks before the show which is cool and a great spot to kill time. They then let you into the theatre early and you're able to order food. The food itself isn't amazing. You're then stuck with the dishes next to you for the entire show. It was an interesting experience but I wouldn't do it again. Also very expensive.

Great VIP theater, very nice luxurious environment with superb restaurants. This is the 1st VIP cinema I watched few years ago, since then we have been watching new movies here. We can order food or drinks as well! Good waitress, friendly service. Bit expensive but worth a try.

Great theater, poor selection. Service and sanitation is great. Theatres are big, quality is great. My problem comes from the movies and the way they're distributed. This is about the only theater in this entire town. If you want to see something that isn't playing there, too bad. Drive into Toronto or Richmond Hill. Now that's normal with how cinemas work but very rarely are a lot of films showing and, even if they are, a few of them are locked behind the VIP lounge. This is a big problem. Sometimes I can understand why they choose to do this with certain films. La La Land did it a couple years ago and Molly's game did it last year. But when Fantastic Beasts 2 comes out, they lock it off from a younger audience. Seriously? ! That forces almost the entire audience of this film to another town to see this movie. Decisions like this are killing theatres. I'm 17 years old and I have to go to the imagine cinemas in Richmond Hill cause I'm too young to see a Harry Potter movie. Thanks, cineplex.

Screen always seems too dark for my liking.
But very nice and clean. Lots good food around for you, after or before the movie.

Honestly I want to chat time to meet someone then I was on my way to catch a movie I had not finished my slushie from Chat time but they would not let me take this into the movie theater.

Pretty disappointed because this is all part of the same facility I didn't understand why didn't you want me to take my drink from chat time there

I’ve always had good experiences here; I love that it’s located in a building with other fast food restaurants (Chatime, Milestones, etc) giving us a selection to choose from. There are many auditoriums and they are all huge which is great. There is also a huge arcade space as well. They have multiple self serve ticket kiosks therefore you don’t need to wait in the long line at the box office!

Very new and clean facilities with the new seat movies always showing. No complaints on the staff but also nothing exceptional. Over priced but that’s the movies these days.

Once you go to the VIP theatre you will never want to go to any other. The seats are large, comfortable and recline. There are a good number of wait staff that are ready to take your food and drink order.

I recommend getting to the theatre early. You can have food in the VIP lounge or in your reserved seats. There is even a small tray that moves across your lap to make eating easier. An added bonus is that it is a adult only theatre - no one under 19.

I have seen movies in their IMAX as well, and those are also big, reserve seats and the screen is huge!

We recently moved out of Markham, and I still go back to watch all my movies there.

To say I was disappointed is an understatement! The projection is so outdated or need bulb replacement. The picture quality is by far the worst I have seen in Toronto. It was dim so dim that color was so flat, images were unclear never mind depth which is non existent. They should be ashamed to charge so much and then give them this kind of quality.
I was in theatre 5 for Mission Impossible Fall Out.

Made a reservation online for VIP 6: 30. There was so much traffic on the 401 which made us late 30minute to our show. Box office staff made it extremely easy to refund my previous ticket and bought the 7: 30 IMAX 3D instead. He asked for permission on his headset which got approved within seconds. Great staff and very clean theatre. Been going to this place and will continue watching here.

Service is decent in the VIP area. Too bad they don't allow you to bring drinks from downstairs, didn't even see a warning about it. You would think if they serve Chatime next to the ticket booth you could bring it in.

I love seeing movies at the VIP theatre at this location. We reserve seats, so there's no guesswork to getting a good seat. The neighborhood has some good restaurants for dinner. VIP is a separate section of the theatre. The washrooms a really nice with a good amount of space and full-length door. Seats are comfy and large. Sometimes we get a glass of wine or cup of coffee to drink during the move. I like that only 19+ can use the VIP theatres, and can avoid fidgety kids. Reduced 1 star, because this theatre has both VIP and regular screens. I have to be careful which movies to see here.

Great staff. Always greeted on arrival into the VIP section, lounge is nice, and they offer a balcony seating. In addition food and drink selection is quite good for a movie theater.

It is the ultimate movie experience with more then 10 screens running at the same time. The Imax screens are breathtaking. VIP lounge, Parking is huge and its free. Overall an amazing place to spend some quality time

Nice movie theater! Very clean and up to date. They had a variety of movies to choose from and the staff was friendly.

Clean theatre with a large concession counter, arcade zone and great VIP section. They also serve alcohol from a trolly at the main entrance, so you could drink and play games if you desire.

I come here all the time and I never had a bad experience, VIP and regular movie.

Went here for vip and it was terrible. Popcorn was stale and they claimed to have scanned my scene card but didn’t. Paying extra for the better experience is a nice treat once in a while.disappointed.

Man wish the States had theaters like this. Truly beautiful, kiosk set up's for rapid tickets and friendly staff to help. I had some issues at my kiosk and BEA helped me thru it. What a fantastic lady, we spoke a bit and was very genuine.

Cineplex Markham was an excellent theater 10/10 after my recent visit V. I. P is still the best but they need to upgrade to tap the rest of the theater is fine but the consestion stand was good but they removed slushies for bubble tea the movie theater is now moving away from an all diverse group to an asian group I shouldn't have to travel to STC to watch new and scary movies.

Theatres are great, parking situation is garbage. On a Tuesday night, you should park really far so you don't have to hunt for parking. And then be prepared to take 20 minutes to get out. How does an overflow parking lot have only one entrance/exit? It just incites people do illegal things like use the oncoming lane to bypass the line and make an illegal turn.
By people, I mean impatient idiots.

Always smells so good, and the popcorn is fresh! Staff is nice, and funny to even commented on my spiderman tattoos thought they were cool!

Comfortable and clean seats at VIP theater but the food was very disappointing. Very small portions and poor quality for a price that you would pay at a good restaurant.