Cleveland Clinic Canada - Sport Medicine

Dr.ira smith is very patient and has a holistic approach. Im not better, but I have hope. Hes such a good listener and asks good questions. Thank you!

I highly recommend the Cleveland Clinic to anyone in need of physiotherapy. Physiotherapist Sarah Latter has been integral to my recovery from TKR. Sarah is very professional and knowledgeable, as well as incredibly kind and personable. You would be fortunate to have Sarah as part of your recovery team!

Takes forever to get through to them and when you do the people don't seem to have a good understanding of people's schedules and sound quite disorganized. I was assigned someone that doesn't have availability that match the times that I am available. I never received the rehab plan I was told I would receive after my assessment. The clinic needs more staff overall on the administrative side of things because the amount of mistakes that took place is not acceptable.

My appointment with Karen Hewlett for massage therapist went beautifully. She is caring and quite a professional. Front desk staff were nice and helpful. A very good first experience for me.

I wouldn't take my dog there. Most physios and doctors there are undertrained and incompetent. Drew down my entire healthcare benefits for nothing. Doctors could not diagnose a relatively simple problem - which 2nd doc did after 5 minute examination and 10 questions. Walked away wondering how they can claim to be a healthcare service. Avoid at all costs, there are many great sport med clinics in the city - check them out.

Went to Cleveland Clinic Midtown seeking help with a knee issue. I requested an MRI as I have one set of knees that I intend to live a long and happy life on and wanted to be sure of the issue before seeking treatment. They refused to schedule an MRI, and generally did not seem interested in my perspective. Not a great experience, will be finding help elsewhere.

Dr Jim niu he's a true representation of how doctors should conduct them selfs. Was going through multiple doctors trying to diagnose my health concerns. Dr niu was the only doctor that took me seriously and pointed me in the right direction. If was not for him I would still be chasing for answers and help. Thank you again DR NIU.

A friend of mine has been treated here. She has complained to me many times about the poor treatment she gets. I have watched her be in crippling pain for two years and this clinic has been nothing but rude to her - including saying things like "and what did you expect me to do about this? " After she explained her pains to them. The final straw for me was the fact that for months now she believed she was waiting to hear back on getting another specialist appt. Only to find out this morning that the Cleveland clinic forgot to send her referral. Which means she has several more months of waiting to see a different specialist, all while being in incredible pain.

Don't waste your time and go to another clinic if you are dealing with chronic pain.

I'll preface by stating that I have a more than average knowledge of how they operate as I started coming to their Eglinton location in August of 2020 and over the past 17-18 months I have been about 25 times and spent $3,500-4,000.

However, I will not be going back as what seemed like just a minor inconvenience in the early days can actually hurt your health, in the long run. The MAIN issue, which may not seem major but actually is in the grander scheme of things is their ATROCIOUS front desk and admin staff and their inability to use the information systems they have. You might think like I used to "well I'm here to see the doctor so who cares? " but think about what happens when their systems book you in the wrong time and then you show up after having waited weeks to see someone only to be told "you are there at the wrong time" and they ask you to leave although you triple confirmed over the phone. And then you have to wait even longer for a health issue that worsens over time.

This is only one example. Others include:
*When I was badly limping due to my temporary (and fixable) knee condition and trying to quickly book an appointment with my physio they took more than 10 days to get back to me despite several messages.
*When I purchased a bundle of training passes to get their discounted rate.they should have provided a disclaimer stating that they'll miscount and overcharge you, thereby absolutely negating any effect the bundling had in the first place. Imagine buying a 12 pass bundle and only being able to use 10 because they miscounted.and you must be wrong because they are never wrong.

*The physio sessions come with sets of workouts on their app which doesn't work properly. Even their teams complains about the app not showing them what the client sees on their end. A program that was very well thought out becomes an incomprehensible and illogical mess.

*Check your invoices. Every single time. You'd be surprised and mistakes, if obvious and only if you firmly stand your ground, will be rectified. It's a "charge first, don't listen later" approach to business and it's despicable.

*The last straw - Today: I came for the make-up appointment they had mistakenly booked on the wrong time another week and for once in this relationship I'll admit some fault. I had just renewed my health card and didn't bring the new health code with me. I've been there almost weekly for training sessions and they now know me by name and YET they would refuse to allow me the courtesy of sending them a scan of the new code I have home after the visit. Instead they wanted me to pay $75. Don't nickel and dime your customers for admin mistakes that can be easily fixed at no cost. You didn't need to ask me to pay this fee when you knew my code would be sent to you an hour later. Shame on you Cleveland Clinic for making your good customers feel unwelcome and like 25+ sessions with you and my willingness to keep coming back despite your screw-ups did not earn me any trust in return. I left and will not use their medical services again. I cannot risk counting any further on unreliable and unwilling staff for my health and wellbeing.

If you have a sports related injury make sure to see Dr. Ira Smith. Not only is he one of the top sports medicine doctors in Toronto, with impressive credentials, he is also wonderfully caring, thorough, and happy to answer your questions. I unfortunately re-tore my ACL from a cross-country skiing incident and he expertly checked both knees and demonstrated how my ACL was torn again on my bad one. He then immediately referred me to an orthopedic surgeon for next steps. Highly recommend!

Dr. Kraft is great. I was fortunate to be able to get an ultrasound right after my appointment, and discuss the preliminary results with Dr. Kraft not long after. This would have required 3 separate visits at other clinics. I'm training for the Boston Marathon and have a chronic glute/upper hamstring issue.

I was referred to the Cleveland Clinic by my family Physician for a torn radial brachialis. I have been pleasantly surprised by the professional, thorough, patient, understanding Dr. Ira Smith. He took his time to accurately diagnose my injury; he was informative; and he was very knowledgable. I can definitely appreciate his positive attitude, as well as his sense of humour. I would recommend Dr. Smith to my family and friends.

My lower back pain each time after skiing has been bothering me for 3 years. I was recommended by a friend to see Dr Julia Hamilton and she's been great! She listens to you and also gets right to the point. I actually missed my second appointment and she's kind enough to squeeze me in and still see me. The receptionists are also very nice and professional. I am very surprised by the bad reviews for I personally have a very positive experience with this clinic.
Updates after 2 months:
My physiotherapist Francis is amazing! She taught me workouts that work like magic. For 10 years, I can't bent forward to touch my feet because of lower back problems and Francis fixed it! I also don't have severe pain after skiing now. I can enjoy my ski trip and go skiing 4 days in a row without any problems! I am so happy and thankful!

The Physiotherapists and PT assistants do an amazing job. I tore my ACL and had no idea what measure to take to rehab myself back. They created a very calm, understanding and welcoming environment. They have a wealth of knowledge and really care for your wellbeing and healing. My PT Vanessa has been understanding of my needs and wants to return to sport but helping me take proper measures. She is always on time and takes the time to answer any of my questions. I have had only wonderful experiences with her work. I am very happy to be a client at the Cleveland Clinic. Thank you for everything you're doing and everything you have done!

A boutique - not a care centre. Absolutely no regard for people. Left after 45 minutes - past our appointed time because there was no indication of when the doctor would be free. Made another appt.with the same doctor. After being assured that the doctor would see us - give or take a reasonable amount of time, we were told they had no idea when the doctor would be available. Totally disregard for people and their time.

I had lateral tennis elbow lately being bother me for almost two months till I finally found this Clinic. I have to say that doctor Mark Leung and physio Clair are the best I have ever seen. Thank you so much for your patience and professional cares that helped me recovered from this injury rapidly. Highly recommended this Clinic for all the activities injuries!

Receptionist was very rude so i got really upset and walked away, this is how they treat people for the first time I thought it suppose to be welcoming.
I guess I interrupted their talking so thats what you get people, customer comes second.

Took my wife to the Cleveland Clinic today to see what our options were to deal with her meniscus tear in her right knee. Had the great misfortune of being assigned Dr. Michael Clearfield. Probably the most dislikable person / Doctor you will ever meet. Even though he had her MRI result discribing the "complex meniscus tear", he made no reference to it. Instead, he rubbed her knee for a few minutes and had us go across the hall for an X-RAY! ($$$$$$). This told him almost nothing and certainly less than an MRI. After waiting, he suggested that we get fitted for a knee brace in in office ($$$$$$) and, wait for it, gave us a req. FOR A BLOOD TEST! Waste of time. We just left the office and went home. Stay clear of this guy.

I went to Dr. Clarfield when I was desperate for an alternative to knee replacement surgery. My cartilage in one knee was a mess. He suggested stem cell treatment and a session of PRP as a possible method of improving my knee. He did say that the odds were about 50/50 but for $3000 I was willing to gamble. I had a few weeks of very bad pain after the injections, and no improvement in my knee, zero, after 8 months. I read today in the Globe that stem cell treatments have been halted by Health Canada as unproven potentially unsafe. These days I'm doing very well after knee replacement surgery.

Great all around. Physio with Steven was incredibly helpful. One of the best experiences I've had as a patient!

I came in with a minor injury that wasn’t causing me pain, and left with a major injury to my knee because the doctor performed an inappropriate maneuver considering the history I had just given her.

I was immediately sent to physio and after 15 mins told I could leave, but could barely walk.after seeing another physician will potentially need surgery.

When I tried to reach the doctor later that day to understand what the injury was and come up with a treatment plan, she had left for the day and would not be back for a week. I couldn’t walk for days, and had little idea of what actually had happened other than it’s a “meniscus thing”.

This place seems to be more concerned with hitting their billable hours targets and leaving than the well-being of their patients.

Would avoid.

Dr. Hamilton is by far the best sports Dr. I've ever had the pleasure of seeing (and I've seen a few in Toronto). She has a no BS, straight to the point, clear and accurate approach. She will get you back on your feet faster than you think possible. There's an x-ray/ultrasound clinic pretty much inside of this location (though under a different name and unaffiliated but you'd never know) which makes for a super convenient experience. You can get your ultrasound/x-ray and then book your appointment with Dr. Hamilton right away (or vice versa). Go see her!

This place is purely amazing. I’ve had many physio issues with my back and a broken foot. They have always been super professional, kind and caring. I also regularly observe the other clients receiving great service. There are thousands of loyal clients. I highly recommend this place to anybody for all your physical ailments. And if you need physio I suggest Bryant. He’s excellent.

Dr. Clarfield is the worst doctor I've ever met. He misdiagnosed my shoulder injury and had me go to months of physio (which benefited his pocket) for no reason. I genuinely think this doctor wants to find what is wrong with you, but in the fastest manner possible. He is regarded as this amazing sports doctor with years of experience treating pro athletes.but he won't care about you. I spent a year in pain because I trusted this guy. Maybe he can fix you, but he just wasted my time and took my money without a smile.

BE AWARE.double check what your note says and who is assigned to your case.and what you will be charged for.

Received a note from Dr. Ivy Cheng to see a PHYSIOTHERAPIST at the clinic. The receptionist assigned a CHIROPRACTOR. Did not realized until end of treatment when the charge was for Chiropractor visits (which my insurance does not cover). Resulting in $500 out of my pocket for their mistake. REFUSAL to do anything about it (it's been a month now, escalated and decided by Dr. Michael Clarfield - clinic owner).

Yara (Office Manager - Karine Trambley's assistant), extremely rude to deal with. Makes up medial invalid reasons for mix-up: The treatment could only be performed by a Chiropractor. Wrong: I received the same treatment twice before that from a physiotherapist. Wrong: the doctor is not stupid to assign a physiotherapist for a treatment when it can only be performed by a Chiropractor.