Club Piscine Super Fitness

Lots of nice stuff. But very unhelpful, disinterested staff. I was shunted between 3 unenthusiastic people then sent away told they didn't stock what I needed. A work colleague told me where it was so I bought next day. Unimpressive.

EXCELLENT OVERALL SERVICE-let me begin!
Adam B was our sales rep. He was 10/10! Right from the beginning, he didn't pressure us for sales. He listened to why we needed a hot tub, then showed us our options. He explained the different sprays, and the benefits for each one. Any time throughout the process from purchasing to the final hook up, Adam was always there for us and he knows his stuff!
Ben who works in the parts department, was also very good. He did the water test, and explained a lot regarding the chemicals required and how often.
The delivery crew were awesome as well. I wasn't there for this part, but my husband was. They were very professional and placed the hot tub exactly where we needed up on our deck.
Even applying for the 4.99% financing was so easy.
After we had the hot tub installed, and filled, we noticed we had an error code showing. Turns out it was something our electricians didn't do, but Adam and Ben where there explaining what needed to be done.
We had someone tell us not to go to Club Piscine, however I am here to testify, you WON'T BE DISSAPOINTED getting your hot tub. Thank you to the staff at Club Piscine for making my dreams come true!

We stopped in to shop for patio furniture and had exceptional service from Matt Clarke at the Hunt Club location! So patient and was happy to move furniture around in the showroom to help us make our final decision! Fantastic to deal with and would highly recommend.

We were shopping for a very specific layout of hot tub. I looked everywhere online for the rare configuration we were looking for. I went to a closer CP location to where I live, to see what they had.
I found something I liked but the sales person seemed very uninterested. I was instantly turned off.
I called these fine folks in Ottawa for more information and had an incredible experience with Zach. He was very professional and knew his stuff! He really was excellent through all our communications.l had a great experience dealing with Club Piscine Ottawa.

Thank you for all your help Zach!

We stopped in to learn about potential hot tubs for our cottage, and quickly discovered that it didn't make sense to purchase from this particular location, which is hundreds of kilometres away from our place. But.salesperson Adam B willingly walked us through the store, showed us various models, patiently answered our questions, and really went above and beyond, especially knowing that we wouldn't be purchasing. He even offered to answer any questions we have down the road. We were so impressed with his generosity as well as his knowledge. I would go back to this store and recommend it to others, solely based on Adam's knowledge and character.

For a place called Club Piscine, you would expect they would actually sell pools (above ground) but nope! There goes a whole afternoon wasted because they couldn't even bother to specify anywhere that you can't actually buy a pool at this location.

Great service bought 3 yrs ago furniture and gazebo
Love the experience at the nepean location.would highly recommend them.

Adam did an excellent job in following up with us, educating us on hot tubs, and helping us find the right one. Thanks.

If you are in the market for a Jacuzzi, go in and speak to Adam
He was such a pleasure to work with! Thanks again Adam

We went into Club Piscine to purchase a hottub and what a fantastic experience it was.

We dealt with Adam - who was exceptional. He took his time to walk us through the products available with a focus on our needs rather than 'upselling' so we were matched with the tub we needed.

Prices at this store are transparent - published in plain view and the price is what it is. No games, no haggling - making for a simple transaction.

I would highly recommend the store and salesman.

Thank you Adam and Club Piscine.

The buying experience was great, but I gave a 4 star because I found that getting information on the products to take care of it could use some improvements. The first person who helped, mentioned she was new and didn't know much about the products and the second person I saw told me I bought one wrong product and was missing another. When you invest 15k on a hot tub, you want the after sales services and information to be accurate. Plus, I find the test strips are not very accurate so now am going in weekly as I'm having a hard time getting the water just right. PH is always high.

Honestly I expected way more from this place. Bought 2 patio umbrellas and a 10x10 metal gazebo from these guys a couple of months ago.

One of the umbrellas is already broken.
And don't get me started on the gazebo.very bad quality and takes a rocket scientist to put together. The screws kept getting destroyed by the impact drill as we tried to put the gazebo together then tried to take apart whatever we had put together. This means the quality is wayyy subpar. The salesman did offer to give us the contact of a contractor, but my husband is a contractor, and he couldn't do it. If it needs a special contractor to do it then they should say so before the sale is made.

Now we have a pile of bad quality metal that we paid $1000 for. Can't expense it on the business since it's not there standing in the business and can't use it for anything. We actually had to pay a blacksmith to take it apart, so it really cost us more than that.

Terrible experience. Will not be coming back here ever again.