Columbus Medical Arts Building

This place appears to be too busy with little thought for the customers they serve. I called for an appointment on June 2nd and their voice mail message said to wait for the next available service representative. After waiting for 10 minutes listening to the same repetitive information a new voice message asked me to leave a message and someone would call me back. It is now 24 hrs since I left my message and to date no call back. In the interim I dropped by Thistlewood Diagnostic Associates on Islington Ave and within 1 hour I was able to schedule an appointment and be seen by a radiologist. Would never recommend this place to anyone.

Will not step a foot in this place ever again. Respect to patient and other people in general has no meaning here.
To be more precise its all down to one employee (not all) which makes the place intolerable.
Nov 3rd, 2021, My wife had to take my fragile senior mother for an X-Ray to this place.the lady behind the screen inside was so rude and disrespectful to a degree that even other patients in the clinic told her that she is being unreasonable, disrespectful and impolite.
I did not immigrate from a third world country to continue to see this behaviour. This behaviour is not something that Canadians should see, this is not who Canadians are. I really hope a higher manager sees this post and take an action.
Its not only Dixi loosing customers.it is the values that we need to respect.

Tried to book appointment for ultrasound and The receptionist working on wednesday morning was very rude and unprofessional. This place losing business because of her.the other reviews mentioned the same.

I went to Dixie X-ray nuclear cardiology and was very happy especially with Adeo and Francine their technician, Adeo was excellent and very thorough in explaining the procedure he was profesional and very corteous and friendly to all the patients under his care. This was the best experience I have ever had with any of my families medical procedures. Thank you and keep up the great work.
Rose

Oct. 14th 2021

I would like to add this to my original post. My husband had a stress test done a few months back and again we had great service from both Adeo and Francine they are the most helpful and compassionate technician we have ever dealt with I would give them a 10 star if available they are great! Thank you again and keep up the great work. Rose

I attended Dixie X-Ray in Vaughan for a nuclear cardiology test. At first, I noticed that the clinic was clean and all the safety regulations were met. The people at the front desk were very nice, but mostly I was impressed by the two technicians (Adeo and Francene) who were very caring and professional. Adeo was extremely polite and pleasant, and explained the procedure very clearly and thoroughly. I noticed that he had a very friendly demeanour with other patients as well. I want to take this opportunity to thank all of the staff at the clinic for their fantastic service. It is greatly appreciated and I would like to highly recommend this clinic to others.

Dixie X-ray - Vaughan Location

My mother had found some hard lumps on your lower stomach (near her right hip) and lower back, hence that is why we went in for the ultrasound, we were concerned and wanted to have them checked out.

I usually accompany my mom to her appointments, because she is elderly, and doesn't speak fluent English, but due to Covid 19, I could not go in with her and waited outside. During her appointment she politely (my mom is very soft spoken and shy) was trying to show/point/speak to indicate where these lumps are because the technician didn't seem to be scanning the correct spot. She wanted to make sure the technician was scanning the correct area, she wasn't in any way trying to tell him what to do, she was merely telling him a bit lower, or to the left or right. Who better to know where the problem resides than the patient. But instead of listening to her concerned, he yelled at her, he said, "Don't Talk", "I only scan where the form indicates". The form merely indicates a general area, a proximity (right hip, lower back), the patient knows their body and knows exactly where the issues are; I don't see anything wrong with trying to indicate where the issues are, to make sure the correct area is being scanned.

I find it really upsetting that the technician showed such lack of respect and basic empathy to someone who is just trying to indicate where the issue resides, to yell at someone and tell them "Don't Talk", that's not just lack of customer service, but lack of any basic human empathy. No one goes to the doctor or goes for an ultrasound for fun, they go because they are sick or concerned about a health issue, they are nervous, they are scared; they have questions and they have the right to ask questions.

My mom is very quiet and doesn't mention anything to me unless it is very upsetting. She felt really upset by this situation, he treated her like she wasn't worth his time, she was just an annoyance that he wanted to bush off quickly. I'm not sure if he was just having a bad day, or maybe he got annoyed because my mother is fluence in English, but whatever the case, there is no excuse for this type of behaviour, she was not asking for any special treatment, just for the basic courtesies and respect and everyone deserves.

I wanted to bring this to your attention. Not sure if it will make a difference or go anywhere, but I figure I would try and hopefully prevent this from happening again.

Fraud and false advertisement by Dixie x-ray. They aren't open according to their hours and their address is wrong. Beware of you were badly injured and need an x-ray done

Very bad service. This is my third time in that place and I think I will never go there again and I will warn all my friends. All was negative and bad experience. Their results also is not accurate, it was confirmed by many friends.
I booked appointments a week before I arrived on time. Because of COVID they had a sight to wait till someone accompany you on the door. Even the lady in reception saw me. She keep answering phones and photocopy for 10 m. After she asked me to come in. And because my card number in the system had issue she asked for the number again. Cell reception was bad so I went upstairs to make a call. When I got back after 1 minute call only. She said the person who should make the ultrasound left. I believe she is telling lies as I did not see anyone out.

That is really not ethical beside their unprofessional attitude.

I booked an appointment 2 days in advance for my mother for a x ray and mammogram. Came in that day, the lady in front asked if we had an appointment and we said yes and we gave her our requisition form as requested. She told us to just wait and she handed the form to the receptionist.

My mom got the x ray done but not the mammogram so i asked why it wasn't done and they said that we didn't book one to be done. I told them we booked an appointment for it but instead of acknowledging it, here's what they said: YOU SHOULD HAVE TOLD THE PERSON IN FRONT THAT YOU ALSO HAD A MAMMOGRAM!

**apparently they have this system where you have to let the person in front who checks the temperature and screens for covid know that you have those procedures to be done and they will give you a "sticker" that labels what you will get. If not, better luck next time as appointments apparently doesn't even matter**

The problem with this is that WE WERE NOT INFORMED OF THAT! Nobody told us this was the process. AND EVEN WORSE! A lady in the reception desk shifted the blame onto us with a very mean and condescending attitude (and loud) saying that we should have gotten the sticker and it's our fault that we didn't get the mammogram. But the thing is, do they not look at the requisition form? It clearly states all the procedures that needed to be done. So why wasn't that picked up by them? And what about the appointment?

There was clearly a misunderstanding but instead fixing it, they shifted the problem onto us saying things like "Now you know" after we told them nobody informed us of these things.

Completely disrespectful and there's clearly a lack of compassion and empathy in this facility. This saddens me as a fellow health care professional, this is NOT how you want to present health care to the public. This place is not trustworthy, will not recommend anyone to come here.

Very poor service, very rude personal, I was at my first pregnancy my family doctor booked an urgent ultrasound to check was everything good because I was losing blood that's wasn't normal! The stupid receptionist told me my ultrasound was already booked for the next 2 weeks she didn't see any urgent ultrasound booked for that day and even the doctor was supposed to do the ultrasound did not take me even if I was saying her I was losing blood in three months pregnancy and I was scared! Never anymore experiences there! I REALLY DON'T RECOMMEND IT!

Been coming here for many years now, never had any issues with the technician, they usually take me in on time.but when it comes to the Receptionist area all miserable, they are supposed to greet you, I greet them with a Good Morning no reply back.they talk about each other, they talk about the tech's.in front of the patients no professionalism at all

I had multiple tests done here and the experience for most part is great. The ladies at the front are always nice and friendly and as for most technicians, however, the X-ray technician, Kevin, is a totally different story. I had multiple encounters with him over the years and his condescending attitude remained the same. I waited more than an hour for an X-ray today which is usually done in 10-15min because apparently they misplaced my paper. I am not even upset about the waiting time as much as for the condescending attitude of the X-ray technician.
I can see that I am not the only person writing a negative review in regards to the X-ray technician. I hope they will look at the reviews and take action to rectify this issue.

Do not trust this place with your medical matters. The reception staff are not friendly and miserable. They are not empathetic at all. They are extremely late with their appointments, probably due to overbooking and it is very obvious that they give preferred treatment to people they know or recognize regardless of existing appointments. Terrible service.

I Had a Bone Scan done in November with Nuclear Medicine Technologist
Adeo Kagabo. As I was extremely nervous and not looking forward to having it done.
But he made me feel very very much at ease
His pleasant dementor, his expertise, made my experience one of the Best encounters I have ever had. I would highly recommend Adeo. And commend Him on a job well done!

Irene Alimena

I'm glad to say that I was taken in within 5 minutes of my appt time and everyone was nice and friendly. Just be on time and everything will be fine.

The pulmonary function testing technician was very polite and professional; he explained the procedure, and let the patient know what to expect, provided clear instructions throughout the test.

I arrived there for Xr and I waited to much time. I had a appointment, I called behind a stuff and I said excuse me to ask why I am waiting here, unfortunately they do not turn me and answer me? The stuff was too rude. I never go there again.

Great US place, was recommended this place by my OB. Mara the tech is super friendly and explains what your looking at. Never had a long wait time. When my little guy wouldn't cooperate during the anatomy scan she had me come back but just squeezed me inbetween appointments so I didn't have to wait or stay long to get the few more pictures needed.
Only thing that's irritating is when you call and press 1 for booking it goes nowhere so you have to guess at one of the other numbers to select to get a person.

What a horrible service arrived @9: 05am for 9am appointment due to paid parking line up in the parking lot. They said I am late for the appointment and rescheduled for another day. What a waste of day as I have been here even if you are here 10 min early they make you wait 2 hrs before the appointment.