Congenital Cardiology Clinic - Brampton

Let’s see where to begin…
1. Waited forever; getting a clear feeling that our time has no value. But off course, Dr. Mohit Sangla’s time is super precious; as we’re told our window is 2 hours-> so I guess it’s fine if we have to wait for that long
2. Between; despite the long wait during our appointment, when we called the office they are not available to talk - ya very convenient
3. So we get a call from the office, long after. They now asked us to wait for doctor in a video call and warned as we wait forever, we can’t disconnect, since as soon as the doctor comes online he will not wait at all - I guess patients are not privileged class compared to the doctor
4. During our consultation, the doctor reminded me that he’s busy and rushed through his 2/3 sentences. I asked for permission to speak so I could ask a question or two; but to no avail, as his response was repeat of the same couple of sentences. No insight, no guidance
5. I was also reminded, he has more important patient he is dealing with. I can sympathize, but I guess 5/10 minutes of guidance from the doctor was too much as he abruptly disconnected (also without any goodbye etc.)
6. I guess what patients would expect as patient care is very different from what you get from this doctor
7. Between; anyone who had bad experience can go to the college of physicians and nurses website and file a complain

Dr.sinlga is very sincere and compassionate dr. We appreciate his time today and would highly suggest

I have brought my daughters and my baby to this clinic before, in newmarket branch. You were really interested and we were very pleased.my son's last ultrasound (March 15,2023) was taken. The doctor gave the video call day to a faraway date like June 12 to talk about the ultrasound result. Although my wife was connected to the meeting and waited for the doctor for 1 hour yesterday, the doctor did not connect. I sent an e-mail to the doctor yesterday, but I got an e-mail from them that we missed the meeting.but this is not right the situation was as I described above, they did not connect with us.moreover, a faraway date such as 19 July was given for a new meeting. I don't understand how people move so slowly on an important issue like health.what if my son has a serious condition is it justice to give such a faraway date?

I had the displeasure of speaking to the most disrespectful, condescending receptionist I have ever spoken to in MY life. Two of my children are patients at this clinic and my youngest child was recently referred to Singla. My 3 year old went in for her echo and ecg and the appointment went great. When it came to booking the appointment for the test results we rescheduled more than once. We were not in the city for months as my mother was in the ICU. The office and I went back and forth and in the end they said I needed to obtain a new referral bc I rescheduled her appointment more than once. As soon as we came back to the city I had our pediatrician send a new referral. The office is now wanting to treat my daughter as a new patient and start over which makes zero sense. Now to my interaction with this minion of a receptionist. I explained to her that I was forced to get a new referral and really all we needed to schedule was the findings of the tests my daughter had. She explained in the rudest tone (which by the way I didn’t react to at first) that if you rescheduled with their office twice they require a new referral and a new patient appointment starting from square 1. My response was that I have never heard of such rule and that I went along with getting another referral as they requested however that I had the right to have an appointment discussing the test results seeing as she was not a new patient. I then said “ I’m sure you have rescheduled more than once before with your own doctor” and her response was in the more condescending tone “ UMM NO…I ACTUALLY GOO TO MYYY APPOINTMENTS”……and that when I lost my cool and raised my voice at her addressing her disrespect, her lack of professionalism and condescending behaviour. THIS WOMAN IS THE FIRST POINT OF CONTACT FOR THIS OFFICE, she is setting this clinic up for failure if doctor Singla doesn’t address this matter.
I have sent an email to the admin team to have Dr. Singla call me back personally to discuss what happened today. We’ll see if they relay email to the doctor or just delete it so as to hide her disrespectful behaviour towards his patients.

Dr. Singla is absolutely amazing. My daughter was referred to him by our family doctor. The first appointment was virtual, and as I was very concerned, he squeezed us in for an in person appointment the very next day. All of the testing was done on the spot, and he came in afterwards to discuss the results. He was extremely thorough and very kind. He did not rush through the appointment like most specialists do, and he took the time to answer questions. I was instructed to expect to be in the office for around 3 hours, everything was done within an hour and a half. Highly recommended Dr. Singla.

Not recommended at all. Very rude and disrespectful receptionist. Truly worst place ever. They don’t know what they are doing, they lie and welling to put your life in danger, as they did with my son. The city should close this place.

Dr. Mohit Singla is one of the most extraordinarily compassionate doctor I have had the pleasure of interacting with! He was extremely polite, professional and comforting during the session. I truly wish to commend and appreciate the service and care offered by him & his team. There is not a single negative thing to highlight and I wish more people recognize the hard work they are putting in, while having to cater to multiple patients continuously!

Rude receptionist, doesn’t have ethics to talk. Kept on forcing me to cancel the appointment instead of rescheduling.

The dr.is very unprofessional the dr.didn't knock the door before enter in the room while i was changing the clothes three times he entered in the room without knocking the door and most of his patients are female, so i am surprise that he still didn't knock.he needs to understand boundaries between his patients.

Very unprofessional for time management. If you can not handle your patient then please give them limited appointments so that Patient can come on time and get their works done.

Wait for 2 hours is not good even have appointment, 15 to 30 minutes is ok but for 2 hours wait its totally bad.

Doctor didn't check anything, Just provide another appoitment after 2 minutes talk, you guys can book on call if have any question then ask on call as well, Just for 2 minutes talk patient need to wait for 2 hours such a bad time management.