Connexion Dental Care Group
5 reviews 261 Montréal Rd #400, Ottawa, ON +1 613-706-1825 connexiondental.com suggest an edit
10 September 2023 6:33
Friendly staff. My hygienist Nicole was friendly, professional, and checked on my comfort while cleaning my teeth (she has a gentle touch). Office has direct insurance confirmation to process claims.
13 August 2023 0:30
Nobody likes going to the dentist, but this place is close to home, convenient and reliable. Highly recommend. Worth noting it is on 4th floor though and with only a single elevator available (if it is working - which it currently (Aug 2023) it is not)
22 February 2023 16:42
I called this clinic cause I have a severe toothache, and I asked if they have availability for an emergency appointment, the lady said yes and made me an appointment on the same day.
When I reach the office I filled in the papers with my insurance info, then I went with the dental assistant I mentioned to her before starting anything and I was very clear to check if my insurance covered that cause I don’t have any money to pay. She said we will do it and send the bill to your insurance company.
When the doctor came he looked into the tooth and mentioned it will need a root canal, so I have to make an appointment, I told him I am in real pain, and he just offered to freeze the tooth and advised me to have Advil (even though I mentioned that I took Advil and it’s not helping at all).
After they finished their diagnosis, they asked me to go make an appointment.
The lady (receptionist who also made my appointment from the beginning) said the next appointment will be after 16 days - why on earth do all the xrays and diagnostics when you didn't have an appointment anytime soon? (Even though I said it was an emergency on the phone).
She then asked me to pay $208 for the x-ray and diagnosis. I told her that I talked to the assistant before starting any procedure that I don't have money and sent my bill to the insurance.
She said the assistant doesn't know (that's not my problem) and this clinic is the worst, they just want to do this to take the money and they really don't care about their patients or anything.
I will make a complaint against them to every competent authority including RCDSO for not being clear, scamming, wasting my time and money, and more importantly not considering my severe toothache or my case seriously.
When I reach the office I filled in the papers with my insurance info, then I went with the dental assistant I mentioned to her before starting anything and I was very clear to check if my insurance covered that cause I don’t have any money to pay. She said we will do it and send the bill to your insurance company.
When the doctor came he looked into the tooth and mentioned it will need a root canal, so I have to make an appointment, I told him I am in real pain, and he just offered to freeze the tooth and advised me to have Advil (even though I mentioned that I took Advil and it’s not helping at all).
After they finished their diagnosis, they asked me to go make an appointment.
The lady (receptionist who also made my appointment from the beginning) said the next appointment will be after 16 days - why on earth do all the xrays and diagnostics when you didn't have an appointment anytime soon? (Even though I said it was an emergency on the phone).
She then asked me to pay $208 for the x-ray and diagnosis. I told her that I talked to the assistant before starting any procedure that I don't have money and sent my bill to the insurance.
She said the assistant doesn't know (that's not my problem) and this clinic is the worst, they just want to do this to take the money and they really don't care about their patients or anything.
I will make a complaint against them to every competent authority including RCDSO for not being clear, scamming, wasting my time and money, and more importantly not considering my severe toothache or my case seriously.
07 February 2023 14:19
This dental office is ridiculous. I made an appointment for my 2 younger kids yesterday and was told it would be 30 min each end up take almost 4 hrs. Than my older 2 went in this morning and my daughter said she has tooth pain in 3 teeth and the hygienist ignored her and to top it off the hygienist barley spoke any English couldn't understand any being said to her she just replied yes yes yes did a cleaning no xrays nothing the dentist wasn't even in the office.now my daughter is still in pain and they don't care worst office ever do not recommend this location for children.
30 December 2022 0:37
Went for a jaw issue and was told I needed to see a specialist, they couldn't do anything. Was then charged over 100 dollars.