Consulate General of Romania

Such caring and helpful staff here! Very professional and knowledgeable. Also a huge thank you to Mostafa, the security guard - he is amazingly kind and courteous!

We had to visit the Romanian Consulate for several times in the last couple of years. Excellent experience every time! Personnel was extremely profesionnal and polite. There' s no long waiting time when trying to book an appointment. Congrats to the team!

Nicoleta was amazing, so friendly and knowledgeable. Such a pleasure interacting with her!

If all Romanian officials were the same as the lady who helped me, there would be more people stuck abroad! A suggestion would be for those who worked there to have name badges! I would really like to thank you personally!

I would like to thank the team at the Romanian consulate in Toronto. I had an appointment on August 21 at 12pm. I arrived early and the person at the counter took me right away and solved my problem very quickly and efficiently. I was impressed by the kindness and level of professionalism shown by the consulate staff. Thank you very much.

Simply THE BEST!
Congratulations to the entire team led by Mr. Consul Gherghe.
They are truly PROFESSIONALS.

Times have changed, you can actually have a good time and have your issues sorted out with a smile and professionalism. Thank you and keep up the good work!

Great experience. Professional, polite and fast team. Thank you so much for such a pleasant morning.

An excellent team of professionals! Efficient, knowledgeable, courteous (!), proud of them to represent Romania! Also, kudos for a totally workable website. Accessible, up-to-date and able to get a fast response with an appointment. Add to this the manageable crowd in the room, and you have a perfect service for a consulate.
Thank you Oana Gherghe and the team!

Very pleasant experience! It's been the 3rd time I've had to go there personally, from Windsor (once a year since 2020 for different documents) and every time they are very professional and knowledgeable yet very polite and friendly.
Thank you!

I used the Services of the Romanian Consulate from Toronto three times within the last year.
Today again; Let me state that with no doubt, they exceeded my expectations! Again and again!
From the booking of the appointment, which is done on Internet - very clear and helpful, I would say USER FRIENDLY! - took not more than a week to obtain the appointment.
The fact that everything went perfect is just due to the VERY HIGH level of PROFESSIONALISM which the public servants from the Romanian Consulate Toronto displayed during our visit;
My wife and I were very impressed about their knowledge and willingness to assist us, and for sure to do the things RIGHT.
A year ago when we were there for similar documents, we were able to use those documents successfully, and we did not have any issue when we presented the signed power of attorneys to the Romanian Institutions from Romania.
Today was absolutely the same: we downloaded a draft of some of the documents, and at the Consulate, the Consul in Person, Ms. Gherghe, read and analyzed the legality of the draft. She advised us in a very logical manner about the best way to do everything. We found at the Romanian Consulate from Toronto VERY PROFESSIONAL and KNOWLEADGEABLE personnel. They clearly showed us that they are there to SERVE US in a GOOD FAITH and by respecting the Romanian legislation. In this manner, they raised clearly the CONFIDENCE in the PRODUCTS and SERVICES of the Romanian Consulate from Toronto. It was a very nice experience and we cannot be more pleased about their OUTSTANDING KIND and ATTENTIVE assistance. Many THANKS! We are very grateful for the outstanding good service which the Consulate personnel offered us again and again.

After many years I had to visit the Romanian Consulate for various things such as CNP, passport and more. I am impressed by the friendly and knowledgeable personnel.
5 star ratting from me!

Very pleasantly surprised! The office is well organized and professional and even had some toys for my kids to play with while we waited. The staff is very nice and polite and everything goes very smoothly especially if you come prepared with all necessary documents.

How is it possible that their phone automated messages is not working and there’s no way of making appointments. And the Website its absolutely ridiculous.

E foarte greu ca să dai de cineva la consulat. It is nearly impossible to get to talk to somebody and econsulat is a very poor system.

We had a good experience as we applied for passports. Nicoleta was a sweetheart and very nice and professional. Passports arrived in 3 weeks.

My experience with renewing my Romanian passport that expired 15 years ago was really good! I followed exactly the instructions on their website and the entire process went smoothly. The team is friendly and professional. I received my passport in a month. For those who don't live in Toronto they can get it by mail. Pick up is every Friday between 10 -12. Hope this helps!

Drowning in rigid bureaucracy, with "customer service" remaining an exotic, ineffable Fata Morgana. Update: free newspapers (gratis), Acasa & Observatorul; the problem is likely the rules and laws, not so much the staff, who try their best within that framework so I'm updating to 3 stars from one - thanks!

I was very impressed and satisfied by the efficiency, professionalism, and friendly staff of this Consulate!
The whole Team is very professional Friendly and very efficient!
I would like to thank Tatiana, who offered extremely helpful advice in my particular case when I visited last time to pick up my passport!
All in all I have been pleasantly surprised in all my interactions with all staff from this Consulate!

I took an interest in learning Romanian and took classes from 2013-2016. By sheer coincidence, I was moved into an office in this building doing unrelated technical work from 2017-2021. Helped whenever I could to help people get to the Romanian Consulate, or just to figure out parking spots.

Very impressed with my experience today at the Romanian Consulate, the best team ever, professional, fast and very kind, thank you to the Romanian team. Keep up the good work

Went in today with a complicated issue (refugee status so it's difficult if you don't and can't have any Romanian ID). Everyone was really nice and helpful. Especially this lady (I didn't get her name) but if she reads this she'll know. She was really sweet and gave me answers I searched for for the past year in like 5 minutes. I was also a bit late because of the bad rain and traffic and she was really nice and told me not to worry and to get there safely. The service definitely changed a lot over the past years. I know there have been a lot of issues and I'm not surprised. This is Romanian bureaucracy we're talking about.

The only issue was that one of their machines (I'm assuming the only one there of that kind) that needed to print my document stopped working. So it took them a few hours to fix it. But they did and were apologetic about it. Not their fault it randomly died on them. It would just be great to have more updated technology. Especially when it comes to their website. But other than that I have no complaints. I hope things keep improving in the future like they have been.

They were very polite and easy to deal with in person. Whenever I emailed, they were very responsive. Location is convenient, with inexpensive parking around.

Had to renew the passports for my entire family, process was smooth and easy, Consulat personnel was very efficient!

I went to the consulate to apply for a passport. The staff were very friendly and professional. I was greeted immediately upon arrival, and processed within 20 minutes.

You are required to pre apply online, and make an appointment. The list of documents needed are all listed online. As long as you follow the instructions, and provide the documents they require, it’s a quick and simple process, and it’s comparable to the process for the Canadian passport.

Aug. 2020 (rating 5 stars) : My experience I had today with the Romanian Consul (Mr. Alexandru Trifu) was excellent. A professional man willing to help those who are in need of services of the Romanian Consulate. Thank you Mr. Trifu! One customer at a time will make a difference.

Oct. 21,2020 (rating zero stars) : I am unable to contact the Consulate. I have tried through both telephone and email. The phones are always on a busy line, no VM capability, and the email sent almost 20 days ago is still not answered (Today I sent again another email to [email protected] with the hope that this time I'll get a response). Unable to contact Mr. Trifu on his phone as well.

Oct. 27,2020 (rating: three stars) : Still unable to contact the Consulate I had no other option than going there. After driving 40 km (one way) I managed to speak for 1 minute with a gentlemen who explained that he is alone and occasionally someone from Ottawa comes and helps him. He is processing the online requests but they are very much behind. Now he is processing the online requests from June 2020. He told me that he cannot schedule me earlier even in emergencies, because (as the romanian word goes) "everyone has an emergency" and I should wait for an email that will come when my request will be processed. He was unable to provide me even an estimated date. And of course I had to go back home another 40 km to wait, hope and keep wondering why the Romanian Consulate doesn't hire more people (Toronto is full of romanian citizens who are looking for jobs)

Based on my experience so far I keep the Rating at 3 stars. There is still hope!
I'll keep you updated.

Greate experience, I have to admit that I was pleasantly surprised to see how smooth the process of renewing our passports and getting a power of attorney document went up today. Thanks