Wow! Best customer service I've experienced dealing with bike shops around here, lol! Wicked quick reply from the owner on a Sunday because he obviously loves bikes, his customers, and his business. Well done, Nik, and thank you for your help in such an important investment.
The team at County Cycle are always friendly, professional and highly knowledgeable. I appreciate how ready they are to answer any question. They offer the kind of support that is valued by new and seasoned cyclists alike. I also respect how careful they are about the brands they sell, supporting Canadian brands and only high quality global manufacturers. The West Niagara region is fortunate to have such a strong shop as part of our cycling community.
We had a great self-guided tour on the bikes from County Cycle. Jeff was helpful and responsive, and also provided recommendations for wineries to check out along the way. The drop-off/pick-up of the bikes was really smooth. Would definitely recommend and rent from County Cycle again!
County Cycle is the best! They helped me pick out my new bike, based on my wishes and style of riding - went for the Devinci Hatchet - and they were very supportive during the long COVID-induced wait time to get it: updating me whenever they got news from the suppliers, being fully transparent about the hold up.
Now that I have my bike, they are providing the best service I could ask for. Whenever I have a problem (flat tire, squeaky brakes, etc), they are quick to help out. And when I have a question about my bike, maintenance of it or mechanical questions, they are just an email away.
New bikes are hard to come by nowadays, but if you're in the market for one, make sure to give County Cycle a call!
They're a bunch of good lads. They sell premium Canadian brands and they stand behind what they sell. It's been tough getting anything in the last couple of years but they've always been calm and effective communicators to me when I was begging for updates on when my bike would show up. I happily recommend them to people in and around beamsville.
Great guys at County Cycle, even during the pandemic they ve done everything they could to keep their doors open and their customers happy. Where other shops have been hoarding parts for their own service departments, they have gladly.parted.see what I did there.with parts that I have needed in a jam. I would highly recommend their knowledgeable staff for all of your cycling needs.
Awesome place with great service. Never rushed and always available to answer any questions you may have about bikes of any kind. These guys know there’s stuff.
These guys are great! Highly professional in all regards, great mechanics, and carry a vast array of products for everyone’s needs. Highly recommended.
Had an awesome experience purchasing my new road bike. The staff was very knowledgeable and helpful. Prices were very fair as well. Highly recommend this shop!
I recently had my Scott Spark mountain bike serviced by County Cycle. Nik and Adam were great: very knowledgeable, informative, honest, and refreshingly down to earth. I was impressed with the way they handled things. I would definitely recommend Country Cycle to friends.
Bought a bike computer from them via pinkbikes. Would have preferred faster response times but the delays are understandable. Smooth transaction and would do again.
Just ordered a new 2021 rocky mountain thunderbolt been dealing with adam even with all my crazy questions he managed keep stright face.very personal and knowledgeable cant wait to hit the trails
Just experienced class discrimination at this store. Called to make an appointment for 2 tuneups on our Treks, they told me to drop bikes off. Guy takes one look at the bikes and says "oh we don't work on bikes older than 2010. " HUH? I should have read the reviews, and the shop's ignorant responses to understand their idea of 'customer service'
I do a lot of riding - Purchased my most recent bike here - and had it serviced there ever since - Nick and Gord are the best you could ask for - they are experts who are completely focused on getting you what you need and answering all your questions
EVERYONE this is a must go to bike shop! Excellent service, staff and experience. Very knowledgeable and honest. Well worth the drive no matter where you're from. Will be back for service in the winter.
Very knowledgeable staff, great customer service. The owner was incredibly friendly, just moved into the area and getting into cycling. I'll definitely be back!
Both Nick and Gord completed a completed a very comprehensive tune up of my Classic Tommasini hand made road bike. I am very fussy about this bike and I couldn't be more happy with their workmanship, their knowledge, and their social demeanor, all in all it was a very positive experience and I would highly recommend this bike shop to all cyclers. We are fortunate to have you guys in our neighborhood, keep up the great work! Tom
The arrogance of the LITTLE dweeb of an owner is mindboggling. He is condescending and quite frankly I am shocked he owns a business. Best not disrespect people you don't know pal, they might be dangerous. Straight up.