Dairy Queen Grill & Chill

This dq is hit or miss to be honest. Food is great although they do not sell things other dairy queens do such as large poutines and a few other things. Some days I get cheese curds on my poutine and other days shredded cheese so you never know until you get it. Inside is usually on the dirty side and the bathrooms are usually disgusting. If your just getting take out burgers you'll be fine but eating in is a risk. Also it was pretty expensive, 27 dollars for a burger meal plus a kids cone. Also they have next level cake decorating skills check out the 6 they put on my son's cake

I did not go in I waited outside with my boy and papa. My hubby went in ordered. The kind employee helped serve the cone like a drive through to my son. It really made his day. Fast and friendly kind.

Just had the nicest guy at the counter help me chose my treat. I didn’t know they did cherry flavour so got the cherry milk shake. Delicious

I was very disappointed that dairy queen is still using single use plastics for their containers, tops, straws, forks, spoons, knives etc. These are banned in Ontario for good environmental reasons. I would like to see dairy queen and all restaurants obey the law.

I originally ordered DQ through Skip the Dishes and my Skip driver didn't bring part of my order. I called DQ to see if he forgot it, and the gentleman I spoke to was very kind and offered to bring me the rest of my order himself, and also called Skip the Dishes for me to make them aware. The DQ employee showed up within 15 minutes of speaking on the phone, I was very pleased with their customer service and their desire to make their customers happy! This definitely showed me they go the extra mile for their customers:)

Great. Nice server. Made excellent old style "Turtle pecan cluster". Thank you

Back there several times. ALL service friendly and excellent. They seem to actually care. Well mixed too.

We got 3 banana splits, 1 medium and 1 small blizzards this evening. They did not have any banana left so they added extra strawberry and pineapple. The pineapples we're almost rotten. My brothers got stomach cramps. I called them just to warn so no one else gets sick. The person who answered the phone got it personal and said "Ma'am I changed it this evening it cannot be old. We are not poisoning you. " I am wondering if this is their attitude to every customer.

Had a coupon 2 dbl cheeseburgers frys and pop. Folks excellent service and the burgers frys were excellent. I will go again.

I’ve never felt more disgusted…personal hygiene is not there pretty hard to want to eat somewhere when all you can smell is BO throughout the hole restaurant I think I’ll make the drive to sauble beach next time I want ice scream as this Dairy Queen has gone down hill thanks to new owners very disappointed.

On two different occasions I ordered ice cream cakes with a photo and they did a great job preparing the cake quickly for me and decorating it how I asked! I was able to email them with the details and they responded quickly too. Thank you!

Yesterday was our 3rd visit over the summer and all I can say is that this DQ is not being managed or operated well. The first 2 times we ordered blizzards that would not have passed the flip test (note, they have not done the flip test those 2 times) as the ice cream is already melting as they hand you your blizzard. I know that is not the DQ standard and so am wondering what is happening that this is the quality of product being served?

Yesterday we didn't even order. We started to, I ordered 2 items, then the phone rang and the person taking the order doesn't punch in my items, he just took the call. So I tried to carry on with my order and he just puts up a finger to wait; which I would have been happy to, had we had been spoken to kindly and been shown that our business was valued. This gentleman goes to the back to listen to what is apparently a more important phone call and in all fairness it could have been. I try to not make too many judgements or harsh ones when I don't know the whole picture. But another staff comes out from the back, looks at us, looks at the staff on the phone who is behind in the food prep area and then just returns to the back. It was at this point we discussed our options and felt that supporting a local business over a corporation was a better use of our time and money and so we left.

Husband and I got two flamethrowers, both were just soaked in way too much sauce we had to use napkins to wipe the excess sauce off. Woke up the next morning we both had diarrhea and vomiting. I will definitely not be going back for quite awhile if at all

New owners and it has gone down hill. Ice cream was melting before we even got it, service was slow and the place has a funky smell.

We love this DQ location. The staff are friendly, caring, patient. They treat their trainees with respect. If something goes wrong they make it right with the customer. Orders are ready on time and accurate. Well Done, Owen Sound DQ Team. Everyone should use this location!

Soft serve is good but they repeatedly mess up the blizzard orders.if you order a blizzard get them to check its the proper type

Food was ok but the restaurant seemed very dirty and customer service could use some work. Not sure what happened to this place but it needs a deep clean

The place was dingy, dirty, bathrooms closed, radio piped in music not tuned in well, plexiglass partition dirty, yes very sad to see to what used to be great to go to for a treat!

Employee with BMW hat on taking “orders” would have rather played on his phone than take customers orders. 2 customers walked out yelling “asshole” to this employee as he was playing on his phone right in front of everyone in line. Once we got up to the counter to order all we could smell was BO! It was gross! Definitely not a smell you wanna smell before getting food. Everyone in the back making ice cream was hustling around doing his job as well. Got our ice cream and got out as soon as we could.

This is my second review for this Dairy queen and they still can't get it right! Always mess up my order. Last time I went in to order a couple blizzards, I waited a half hour and then I asked where mine was. They didn't even put it in the system and I already paid for it. They gave me a coupon for a small sundae. Like that doesn't give me my time back. This time I ordered am Oreo CHEESECAKE blizzard, second time ordering this kind. Last time they put 2 pieces of cheesecake in it, that's all. This time they didn't put any! I can't believe this place how many times the Owen sound dairy queen messes up orders, why can't they get it right? I'm so disappointed in dairy queen, I've never had these problems at other locations. I recommend not going here ever if you don't want to be frustrated. And don't ever order cheesecake blizzards here, they won't give you any. I've had it with this place. Never been so frustrated with a restaurant. I've always thought highly of dairy queen, they have gone downhill quick.

I love their soft icecream, I have one every night I can in the summer. I go at night to not have to wait covids fault not theirs. I love sundaes but if I'm with that special one I have a banana split

I orddered 2 large fry, 2 burgers (just cheese burgers) and 2 strawberry cheese cake blizzards with a strawberry sunday. I got 1 fry and a blizzard. When i tried to tell the lady at the counter she just told me they had gotten it right and she couldnt do anything now then turned away. Im very unsatisfied with my experience and the customer service.

Prices and food are okay. Unfortunately, there are middle/upper-class (pretentious and condescending) crowds showing up anywhere from 5: 00pm to 9: 00pm that make me feel very uncomfortable whenever I go there.

It always takes forever here to make an order, and than even longer to get your order. This is when compared to other DQs I've been too.

It's a good place to eat except for getting a mulatte and a Orange Julius which they still don't have the machine up and running which they do they just don't want to do mulattes and orange juice

Skip The Dishes Driver Perspective:

Remember back in the day when DQ was all about 'treating you right'?

My how times have changed. You could compare the downgrade in quality to the once iconic Smarties Blizzard.

This treat was the bomb when it first launched (and by bomb I mean it was a cup full of diabetes-inducing goodness).

They didn't use spoons for the Smarties back in the day - no sir - they used shovels! They also added malt chocolate bonus insulin spike.

But as mentioned those days are now in the rearview mirror.

Gone is the malt chocolate. Gone are the shovels. Your Smarties blizzard now gets two thimbles of Smarties. Should you want a third thimble (you, know.so that your Blizzard actually tastes like Smarties), you have to pony up.

The customer service and efficiency have fallen off in the same way.

The manager has no control over his staff and it shows. No coordination of orders, no workflow - just pure sugar-coated chaos.

Most of the staff is nice, but whoever is working the grill really has to polish those skills.

TIP: Unless you find waiting 15 minutes for a $7 order you'll have to drive 5KM away financially rewarding, avoid this place like the plague. It's worth the hit to your AR.

The food is good and the service is good, my only problem with this place is that sometimes you have to wait a while for your order.

Pretty decent fast food.

Better than Burger King but inferior to like a 5 guys or in and out. Comparable to McDonalds but with better quality standards and a higher focus on keeping the soft serve machines running.

Staff is so bad the manager name yash doesn't have any sense how to talk with customer and a girl donnt know her same so rude they treat customer so rude need to change the staff

This is the best place to come if you want something that is good and cold.
Try their blizzard of so many flavours
You won't be dissapointed.

Love the recognize ya face, got you covered courtesy, im hooked on them grilled burgers, 1/2pd.perfect.add bacon.of course.excellent, professional, team, young leaders in tough times

Service is slow, place is cramped. Covid restrictions like number of people allowed in and social distancing were not followed. On top of all that, gift cards are not accepted here, I thought this place was a chain restaurant. At least the blizzards are good, but will be skipping this place next time.

Great service and friendly staff. Always know what I want without me having say it. By far my favorite location for DQ treats!

Partner and I in at noon on January 23. Food good but music too loud, staff bogeying to tunes. Obviously issues between some staff members. Tone down the sound, people appreciate background mutes music. We are there to relax and enjoy our food. Would like to give a higher rating but can’t with our experience and watching the reactions of the people around us. One lady was trying to read her paper and I saw her put rolled up napkins strips in her ears.

Its clear the staff are having issues with eachother and its leaking, no, oozing out to the customers. The freaking radio station was blasting.commercials, dj chatter and music commandeered the space that should have been inhabited by subtle relaxing dining ambience.