Dairy Queen Grill & Chill

This place was amazing! The customer service was great and loved the environment. Definitely recommend this Dairy Queen. Will come again!

Amazing service, quality food. The blizzards are a perfect dessert for the hot weather in this upcoming summer. Will definitely visit again many times!

Didn't get the ladies name but she was super fantastic in helping us place our order and direct delivery to our table. Funny too!

We had the 2 double cheese burgers for 8dollars a small frey and a small shake. It was 20 dollars. The bun was cooled and the meat was tough. Wendys double cheese and bacon with tomato lettuce and dressing
a small frey and small drink
Meat is delicious. 13.99

If i could give zero stars, I would have. I don't recommend this restaurant to anyone. I ordered two blizzards and a sundae, and I had to wait 1 hour for my order while all other customers that placed orders after me were served. Also, the staff was unorganized and very slow and other customers were frustrated as well. Worst Dairy Queen experience ever.

Went with a serious fast food eater.he hot the triple burger combo.not bad for 15 bucks.they have garden chicken salads at least at this dq.a healthy option

I am a huge fan of Dairy Queen just not this one. Cold food consistently. Undercooked french fries. Thrown together orders. After 3 attempts I have decided not to return to this location.

Restaurant was clean, arrived at 1120am just me and one other guy who was waiting. My burger took 11mins to make as the time showed on the screen. The guy before me was 18min for his order and he had to ask where his food was. I was 3rd customer of the day, you guys need to be faster especially when it's NOT busy.

I went to DQ in Fergus today, bought my Aunt a Cake, asked to write Happy Birthday, I noticed there were no decorations on the cake, my Aunt loves Pink Roses, I asked if they were able to add pink roses on the cake, a very kind young lady by the name of Rupinder said she would be happy to decorate the cake with pink roses for me.she went the extra mile and this will bring a smile to my Aunts Birthday, thanks again Rupinder!

Quality and taste of the Burgers are worth going back for, you seem to get a lot of value for money.

Ordered a custom ice cream cake. Easy to communicate with, did it exactly as I requested! Very happy with the cake and service!

Ordered 2 shakes at the drive thru, one gentleman took our card rang it through. Waited a few minutes more, different person tells us the debit card didn't go through. Which we found odd, but gave them a credit card instead. Husband drove away while I checked the online account. Yes, it went through debit fine. Went back to talk to them about double charging us, showed them the bank info. They refused to reverse it, said the manager would call us later. Oh and they got the order wrong too, twice. Poor customer service and we just paid over $24.00 for 2 poorly made thin shakes. Would like to hear back from corporate please.

UPDATE: Unfortunately this was not resolved. We received a call from the Fergus Ontario owner demanding information that we already gave them on the day. The credit card receipt, which they had, we never received a receipt, and a copy of our banking information, which the person on duty took a photo of already. Then he gave this ridiculous excuse that he would have to wait for at least 2 days for it to post, and they can't reverse a double charge at the restaurant when it's made in error. I have worked in banking and retail, and that is utter nonsense.

They also never showed us on the machine or by receipt, proof that the debit card was declined. Which is common practice.

The owner would not let my husband get a word in edgewise, just kept repeating the same lies, and gave no indication about refunding our money. My husband raised his voice to say no that's not correct, and his answer was to say, "If you're going to be like that there's nothing I can do about it" and hung up.
So they charged us twice and kept the money.

Twice in a row, I ordered birthday cakes and both times they were not made up when I went to pick them up.

The last time, I waited for an employee for 15 minutes before she came out and said there was no cake. So I had to wait another 15 minutes for the cake to be made. I had pre-paid. Poor business practice. A complementary cone would have gone a long way.

Next time, I am going to Guelph.