My experience with this wellness center had been largely positive until a recent incident where I was charged for a missed appointment. My professional commitments occasionally demand my immediate attention, which on rare occasions can lead to unforeseen cancellations. While I value the services provided here, I find it disconcerting that a wellness establishment would rigidly adhere to a policy that penalizes unforeseen circumstances. Traditionally, in such instances, a rescheduling coupled with an additional gratuity for the inconvenience would suffice. Perhaps this perspective might be viewed as traditional or even outdated, but it's a gesture of goodwill (karma if you will) I believe in. While I respect the center's decision to uphold their policies, this particular stance detracts from the overall therapeutic experience. I genuinely hope others continue to have positive experiences here, but I find it difficult to reconcile with a policy that seems to prioritize minor monetary gains over understanding and flexibility. I have cancelled my upcoming appointments and don't believe I will be back.
I was lucky to be seen by Denise herself. She is one of the best massage therapists I have ever seen. She is truly gifted and knows and feels where the pain is without you even telling her. It's magic! I cherish our sessions and look forward seeing her every time. It's a treat!
Receptionists are also very professional and nice!
I also had a pleasure to work with Jacqueline, we did fertility acupuncture. Jacqueline is very knowledgeable and professional.