DIOR Toronto Colonnade

What a beautiful experience both my husband and I had here on our first wedding anniversary; our SA, Kenneth, went above and beyond to assist us with what we were looking for, while educating us on so much history of the brand - so fun! We originally went in looking for some clothing for my husband but by the end of our shopping trip we also walked out with a gorgeous bag for myself! It wasn’t our first time shopping at Dior, but it was my first time purchasing one of their handbags. It was exactly the type of experience one should have when investing in a luxury item thanks to Kenneth’s impeccable customer service and knowledge. He truly is in a league of his own and Dior is very lucky to have him. As much as I love my stunning Lady D-Lite, I love the story behind it - and that includes Kenneth!

Amazing service at this Dior location. The SA, Danny, was so patient as I couldn't make up my mind on which bag I wanted to purchase. He would go to the back and bring to the floor anything I wanted to try on, he also suggested other items if I was unhappy. Will be coming back and I do recommend this location.

DO NOT order on line. I had pearl earrings shipped to my home in Montreal 'signature required' - earrings were never delivered and Dior refuses to assist.
Carrier cannot provide signature (naturally) and Dior still refuses to help.
Happy Mother's day to you Dior, and thanks for nothing!

Beware this store!
I bought a Lady Dior bag medium size ($8400 cad) yesterday.
However, I came back to the us today and opened it I am really shocked with condition of this bag! They put used bag in there.
No Cham films and without cover and used shoulder strap in the bag without no paper wrapping! No paper wrapping up the top handle too. Also no tag!
Before I bought this bag I asked them to put the new one and they confirmed it’s from company today so no worries!
But they put floor display used one at the back side during we paid it at the second floor.
I will never buy anything from Dior anymore!
If anyone wants to buy something from Dior don’t go to this store. They are such a nasty liars!

Beautiful, two-level boutique and well stocked. However, I was a bit puzzled by the way I was being serviced. While the sales associate was eager to show me the merchandise I asked about, I was mostly left on my own not knowing what to expect next. I ended up purchasing a belt and was taken upstairs to pay. The staff responsible for the payment transaction were inside the storage room and I could see them moving around as the door was kept open. So, I had to wait for quite some time, again, not knowing what was going on. In the meantime, I was being watched by a couple of staff members who appeared very disengaged. Overall, very bizarre experience as I had expected a more professional service from Dior!