Diplomat LeisureScapes Pools Spas Hot Tubs
2 reviews 637 Kingston Rd, Pickering, ON +1 905-839-8399 diplomatpools.com suggest an edit
18 June 2023 19:00
My neighbours were right! They warned me about the diplomat. (esp the lady who owns it the business!) And my neighbours has owned pools over 20yrs. Just imagine the REPEAT customers they lost because of bad customer attidude (particularly the owner)
I owned an above ground pool before at my old house and was going to pool mates on kingston because it was closer to me.
Pool mates would test my pool water no problem and would buy there things that I needed. But then it was too far from me.since i bought another home with an inground pool 2 mins from diplomat.for convenience it became my go to store.sometimes they were closed and needed chlorine asap.so I would drive additional 10min to international pool.just to get chlorine.
But I still kept going back to diplomat coz it was closer to me.
Funny because the 8-10x i’ve been diplomat since I moved in the area a yr ago.the lady owner always hovers around everyone to check if all her nice employees and everyone was doing things right or i dont know.if i was her employees I would be annoyed and think i cant do my job.
Poor boys.
So today. I went to get 3 cholorine fills and actually decided to get my water tested.while waiting I read the warning sign about water and testing and make sure we buy their chemicals etc.i found it very weird but whatever.
So the guy told me i needed more stabilizer (the pucks that dissolved like forever) and calcium.
I told them that I still had calciums at home from previous owners that I want to finish (the diplomat lady owner had asked to show me picture of the brand which I did and SHE SAID ITS NOT FROM THERE) and i also asked if they have powder version of stabilizers coz i didnt want more pucks and they said they dont have.
So I decided to just pay for my 3 chlorine $48.
So this what happened why I WILL NEVER GO BACK THERE AGAIN!
It was very rude of the lady to even asked me for picture of my chemicals at home. PLUS SHE DIDNT WANT TO GIVE ME MY TEST RESULTS. I think she even hid it so the boys couldnt find it.they were willing to print out another one for me BUT THE LADY OWNER SAID NO.i’m like What the? !?
Coz I wasnt buying the calcium which I still had at home and the stabilizer pucks that I also still have but also wanted the powder version.
But I still bougut 3 chlorines from there which the test said I also needed.
I also was planning to get the pool cover tranpoline style liner from there to close this yr.but not anymore.
MORE FUNNY STORIES… I went to international pool right after to get powdered stabilizer.and I told them my bad experience with diplomat and they said shes heard many stories from customers who had same issue with the owner at diplomat.and an actual pool owner that I met at the parking lot who lives close by to diplomat too couldnt stop telling me their bad stories too.thats why they dont mind driving additional distance for good service.
To the lady owner.all the best. Hope u hear what many negative reviews about you.so you dont lose more REPEAT business.
I owned an above ground pool before at my old house and was going to pool mates on kingston because it was closer to me.
Pool mates would test my pool water no problem and would buy there things that I needed. But then it was too far from me.since i bought another home with an inground pool 2 mins from diplomat.for convenience it became my go to store.sometimes they were closed and needed chlorine asap.so I would drive additional 10min to international pool.just to get chlorine.
But I still kept going back to diplomat coz it was closer to me.
Funny because the 8-10x i’ve been diplomat since I moved in the area a yr ago.the lady owner always hovers around everyone to check if all her nice employees and everyone was doing things right or i dont know.if i was her employees I would be annoyed and think i cant do my job.
Poor boys.
So today. I went to get 3 cholorine fills and actually decided to get my water tested.while waiting I read the warning sign about water and testing and make sure we buy their chemicals etc.i found it very weird but whatever.
So the guy told me i needed more stabilizer (the pucks that dissolved like forever) and calcium.
I told them that I still had calciums at home from previous owners that I want to finish (the diplomat lady owner had asked to show me picture of the brand which I did and SHE SAID ITS NOT FROM THERE) and i also asked if they have powder version of stabilizers coz i didnt want more pucks and they said they dont have.
So I decided to just pay for my 3 chlorine $48.
So this what happened why I WILL NEVER GO BACK THERE AGAIN!
It was very rude of the lady to even asked me for picture of my chemicals at home. PLUS SHE DIDNT WANT TO GIVE ME MY TEST RESULTS. I think she even hid it so the boys couldnt find it.they were willing to print out another one for me BUT THE LADY OWNER SAID NO.i’m like What the? !?
Coz I wasnt buying the calcium which I still had at home and the stabilizer pucks that I also still have but also wanted the powder version.
But I still bougut 3 chlorines from there which the test said I also needed.
I also was planning to get the pool cover tranpoline style liner from there to close this yr.but not anymore.
MORE FUNNY STORIES… I went to international pool right after to get powdered stabilizer.and I told them my bad experience with diplomat and they said shes heard many stories from customers who had same issue with the owner at diplomat.and an actual pool owner that I met at the parking lot who lives close by to diplomat too couldnt stop telling me their bad stories too.thats why they dont mind driving additional distance for good service.
To the lady owner.all the best. Hope u hear what many negative reviews about you.so you dont lose more REPEAT business.
25 May 2023 19:00
Rob was amazing! So kind and and so helpful. He took the time to ask me questions to better understand me and to assist with my needs further. Made my experience much easier. Thank you so much, Rob!