Dollarama

Stopped in for a snack. Other than the cashier not one of the five staff members that walked by greeted me. When I worked retail greeting customers was part of the job.

Great job sanitizing and keeping customers following arrows for unobstructed flow.

Another great Dollarama. Great selection, clean store, and the staff have always been friendly.

Why are their employees unfamiliar with what money looks like? I went to purchase a $5 vase from the dollar store and thought paying with cash would be quicker. I was asked where I acquired my $10 bill from, to which I responded the bank. Then a manager who was clearly uninformed about recent bills looked at my ten dollar bill confused, held it up to the light and said we can’t accept it. Now here is my question, if they suspect that I have counterfeit money, why wouldn’t they notify the authorities? Instead they asked me for another form of payment, to which i paid with a $20 note. So they suspected that there is a problem with my cash but then take a higher denomination? I asked the manager to google what the ten dollar notes look like and she said she can’t use her phone during work hours. Perhaps its time to consider the quality of customer service that you are hiring, training them on what money looks like, and how you manage fraud accusations. Clearly any other store has no issue with this bill, including the ATM.