Dollarama

2023/11/11

Dollarama
Bayview Lane Plaza, 8190 Bayview Ave,
Thornhill, ON L3T2S2

Subject: Notice of Improper Conduct and Unlawful Detention

Dear Store Manager,

I hope this letter finds you well. I am writing to address a serious matter that involves the alleged improper conduct of your store's personnel towards my daughter and friends on Nov. 10th, as detailed in the incident narrative provided by my daughter.

Incident Narrative:
My daughter’s narrative recounts an incident that raises serious concerns regarding the conduct of your store's employees. The alleged actions include unlawful detention, defamation, improper search, and threats. These actions, if proven, may infringe upon the rights of the individuals involved, particularly considering their young age.

Legal Analysis:
a) Unlawful Detention:
Issue: The children were held without reasonable suspicion, possibly constituting unlawful detention.
Legal Requirement: Ontario law requires detention to be based on reasonable suspicion to avoid infringing upon individuals' freedom.b) Defamation and Insult:
Issue: Public accusations of theft without concrete evidence may amount to defamation and insult.
Legal Requirement: Ontario law prohibits making false statements that harm someone's reputation.c) Improper Search:
Issue: The demand for personal items and the requirement to remove clothing may be considered an improper search.
Legal Requirement: Searches must be based on reasonable suspicion and conducted by qualified law enforcement officials when necessary.d) Threats and Intimidation:
Issue: The children may have been subjected to verbal threats and intimidation, violating their rights.
Legal Requirement: Ontario law mandates the protection of individuals, especially children, from malicious treatment.

Remedial Requests:
In light of the above, we request the following actions to address the concerns and uphold the rights of the children under Ontario law:

a) Written Apology:
Specific Request: A formal, written apology to each affected child, acknowledging the improper conduct and committing to preventive measures.b) Public Apology:
Specific Request: A public apology in the school, either written or verbal, to correct misinformation and restore the reputations of the affected children.c) Compensation for Mental Distress:
Specific Request: Consideration of reasonable compensation for each affected child's mental distress resulting from humiliation, fear, and embarrassment.d) Employee Training:
Specific Request: Mandatory training for all employees on children's rights, reasonable suspicion, and proper legal procedures.e) Providing Surveillance Footage:
Specific Request: Proactive provision of surveillance footage to establish the innocence of the children.f) Transparency in Legal Procedures:
Specific Request: A detailed explanation of the legal procedures taken, including the basis for detention and collaboration with the police and school.g) Improvement in Security Measures:
Specific Request: A review and enhancement of security measures, especially in cases involving suspected unlawful activities.h) Independent Investigation:
Specific Request: An independent investigation to ensure transparency and a fair examination of the store's actions.

We expect your immediate attention to this matter, and we anticipate a detailed response outlining the actions taken to address these concerns. Failure to do so may necessitate further legal action.

Thank you for your prompt attention to this matter.

Sincerely,

Lei SUN

Depends on the store rate is different, some of them have almost every basic product but the others don’t

If the lady by the name of Deepa is still working here from 3 years ago, she must be fired because of her "I get more money " comment against a customer.

This is a fair size store with a lot of selections. Can have more Parking though.

Busy these days. Just a few items sell for a dollar though. Parking can he challenging at peak periods.