DORE Property Management

As I get older this isn’t even the same world I was brought up into. Rent is getting out of control and these idiot homeowners who are picky. Everyone needs a place to live. Rejecting good people isn’t the way you do buisness. Idiot service waste our time when me and my wife are expecting a child.

And personally don’t ever accept anyone who lives out of country and owns properties. Bad for economy. You guys should have better morals.

Your response is garbage.

(I WISH ZERO STARS WAS AN OPTION) To say that my experience with DORE Property Management was horrendous would be an understatement. In what can only be described as a gross display of negligence and insensitivity, they left me in a perilous situation that could have had devastating consequences.

Imagine this: It's 2 AM, and your home is leaking carbon monoxide, a silent and potentially lethal gas. The fire department orders an evacuation. Enbridge Gas deems the situation dire enough to red tag the water heater and shut off the gas meter. You’re left in the dark, vulnerable, and quite literally gasping for breath.

With the looming danger, I assumed DORE, being a property management company, would have provisions for emergencies. Sadly, I was mistaken. They didn’t have an emergency contractor available. Consequently, I had to take matters into my own hands and hire an emergency contractor at an ungodly hour. While I was busy ensuring the safety of the dwelling they’re responsible for managing, the least I expected was a semblance of gratitude, empathy, or a display of basic human decency.

Shockingly, when I forwarded them the bill (which, mind you, I paid out of my pocket to safeguard THEIR property), I was met with skepticism, interrogation, and sheer disdain. Instead of appreciation, I was bombarded with questions. Rather than reimbursing me, they had the audacity to deny payment, citing the amount as "high". They failed to offer even a partial refund, leaving the entire financial burden on me. It's evident that their tenant's safety isn’t a priority; rather, pinching pennies takes precedence.

Also, a word of advice for anyone being swayed by their 5-star reviews: take them with a grain of salt. It seems these glowing ratings are solicited right after lease signing, much before one truly experiences the depth of their ineptitude and indifference.

In short, if you value your safety, peace of mind, and financial well-being, steer clear of DORE Property Management. Their lack of responsibility, empathy, and basic professionalism is not just disappointing, it's downright dangerous.

I am pleased with the communication with Dore. They were able to find appropriate renters within days. They were able to deal with my issues with the cleaning and steam cleaning their service team performed at my house. I am hoping our business relationship can continue for a long time.

Dore helped me to get a beautiful house and completed all the moving within 5 days, that was really impressive the way the agents were calling even after hours and they were so kind.

Great work Ruun and Janet, those 2 were really amazing.

Dore deserve my 5 stars ️, keep up with the good work.

I recommend every to Dore

Thank you Dore property for your service, I really appreciated that you got us as fast as possible to move into our new home in time, special thanks to Runn and Janet.

Great staff who promptly respond to communication. Very positive experience and great customer service. Would recommend!

Took 2 weeks to get a response, A+ tenants, good credit, strong income, and leasing agents (they kept switching) took 2 weeks to responded and we got nowhere. LOST my clients who blamed me for these pointless delays and lost my trust in your business. How do you even have a single customer if it takes 2 weeks to approve an ideal tenant when everything was provided with verification up front? You can blame a landlord but a poor leasing agent and zero accountability means landlords are being ill-advised and wasting so much time and money in this process. The worst experience in a rental situation in 14+ years of business.

A new tenant but so far they have been very fast at responding to anything we need. We needed service done at the house and they had a technician here within 24 hours. Very helpful during the move in process and answering any questions

Amazing rental company, I rented form him in the past was amazing, he takes cares if his renters and the owners, honest, reliable company he's very professional, hard working individual you can't go wrong having the dore property management on your side

We recently moved into a property managed by DORE and the experience has been nothing but incredible. From our initial inquiry regarding multiple properties listed on their site, to the move in date of our new home, DORE has always answered our questions quickly and helped ensure we found the perfect space.

We have dealt with multiple staff members and they have all been incredibly kind and helpful. We were also welcomed by a nice bottle of wine and some essentials (toilet paper, paper plates, etc) to get us started in case we forgot anything. It is small touches like this that make the experience all the better.

I feel confident living in a rental property managed by DORE.

Dore has been a great property management company to work with while we've been renting our current place for the past 1.5 years. We've had several different issues come up and each time they've been extremely responsive, professional, and prompt in resolving the issues.

Dore responded quickly when we contacted them for assistance with a electrical problem we were experiencing. They sent out an electrician right away and he fixed it. He was very pleasant and polite and did a good job, quickly and expertly and cleaned up the area before leaving.

Very helpful and prompt reply to repairs. Our fridge broke down, and they had a repair person at our home within the hour!
It was fixed in about an hour too!
Thank you Dore!

Terrible experience. Property was poorly managed, communication was awful and charges excessive and not well planned. Once you are signed up you will have no point of contact. The person who brought you aboard will disappear. Accounting and legal departments are next to incompetent; often sending incorrect information, other peoples bills and significant charges without cause. The service department will see to it that the property makes no money each month and remain that way. I cannot stress enough to not sign up with this company.

Very fast response for any issues, also very fast to dispatch someone to repair. As renters we never feel like we're on our own for anything.

We have been using Dore to manage an apartment for us for the past 7 years, over which time they have consistently provided the highest quality of service. They’ve found wonderful tenants, quickly respond to any issues at the property identifying high quality service people (e.g. To fix issues reported by the tenants), and provide informative as well as responsive messages. We highly recommend them as owners and would also be happy to rent one of the properties they manage based on the service they provide to that side of the clientèle.

We recently has some repairs done in one of our rental properties and Dore took care of arranging the sub work and the did a great job.

Rose and Roccalda (and I'm sure the rest of the team as well) were AMAZING and so, so helpful. They really, truly care about their clients, we got incredible service from the start of the application to after the move-in date.

I regret not contacting Dore sooner to rent from them! Thank you a million times for everything you did for our family.

DORE Property Management was excellent to oversee and manage our renovations. Theleah, in particular was exceptionally accommodating and provided us with amazing customer service. Thank you

Theleah is amazing! She is so kind and so thoughtful and understanding. Extremely professional, thorough and pays attention to detail. They fixed up those floors in NO time! I am very very very very impressed. I highly recommend them to anyone. They’re fast, professional, kind, prompt responses to email. They even ask for our opinions on things. This is the best property management group I’ve ever dealt with.

Theleah was so helpful, organized and personable. She eliminated any worries or confusion for us. As a renter, peace of mind is very important.

The service we have received from the Dore Team has been amazing. Right from the beginning they have been professional and responsive to our questions. They are easily reached for any concerns by the tenant and are quick to action when necessary.

They are only interested in taking your money, contrary to their joke of a slogan “rent from people who care. ” We gave notice April 2 we wanted to leave June 1 and they refused to accept our notice because it did not come in on March 31. Instead, they insisted we were on the hook until June 30, refusing to release us for 90 days instead of 60 over a fine print technicality. Does that sound like people who care?

We moved our things into a new place on May 15. They proceeded to come and go from the apartment we are still paying for, not giving us due notice of their coming or going as per their own rules while we are still tenants. They claimed “it’s vacant” as our stuff is no longer there. The $1507.88 they took from our account says otherwise, regardless of whether we’re there full time.

Worse, they signed someone new for June 15, though we are STILL the legal tenants until June 30 as per their own refusal to release us after 60 days from our notice.

They will pander to you in person and on the phone and make absolutely zero effort to treat you like a human being if money is involved in any amount. If you’re a tenant, go with any other property management firm to spare yourself the trouble and disrespect. Tenants aren’t people to DORE. They are dollar signs.

If you’re a property owner, Godspeed. They’ll pickpocket on your behalf.

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In response to DORE below: This is indeed a legitimate review. You will find my partner's name in your database, hence the use of "our" and "we" over "my". His review is to follow. Look up your tenant for 16 Loyer St.as well as the many email correspondences between the two. If it takes a poor review to push you to rectify an awful situation you yourselves created and have had ample opportunity to correct, that is doubly sad and further proof of how shameless you are with public pandering. Expect yet another email shortly.

Really great service! I have been a tenant for a year, and always found them helpful and responsive, But today they went Above and Beyond to help me out with a problem that was not of their doing, yet they solved it for me, willingly and professionally. Thank You, Janet and all the Dore team!

Fantastic communication!

Recently, my wife and I moved from Windsor to Ottawa and found a condo to rent online through Dore Rentals. Right from the first email, we were impressed by their professional, clear, and prompt communication. They addressed all concerns and queries throughout the rental process with a personal touch. After moving in, we pointed out some miscellaneous repairs which were addressed quickly. It's been a pleasure to see them maintain the quality of communication for the various issues we raised with Dore while living in this condo. Every person I have interacted with in their team is fantastic!

Dore employees.continue doing what you people do!

I have the pleasure of having Nathalie as my property manager. She is very friendly, patient, responds quickly and professional. Lucky to have her as my property manager.

By far the best Property Management Company in Ottawa! They found me great tenants (knock on wood) for my rental home in Barrhaven and they also handle the service calls. My unit had a plumbing issue and they took care of it promptly. My tenants we're so impressed with how quickly and efficiently they took care of everything.

I don't even need to lift a finger anymore. Very affordable property management rates too!

I have been with Dore for almost 5 years. They are quick to respond to any issues we encounter and the service is efficient with polite and friendly staff. Recommend 100%

Dore is very prompt in replying to emails and takes care of any issues in a timely manner. Update. Unfortunately 6 months later this review is no longer accurate. Emails no longer responded to and Service manager can be intimidating.

Alisha was an amazing help facilitating our move into our new home quickly and seamlessly. She is extremely attentive and always willing to answer questions and help however she can. The rest of the team including Janet also made this process easy and stress free. Excited to be in our new apartment all thanks to you guys!

Terrible customer service I don't ever get called back they don't respond to emails properly I just missed out on a rental on 6343 bow gate lane Because they couldn't do their job right. I dont recommend Racolda at all.

Very attentive, and caring staff with pronto service. I appreciate the attentiveness and guidance from Janet and all the staff at the ottawa offices, who have helped me on my income property journey. Thank you!

Despite multiple emails and phone messages nobody has responded - neither the general office or the person with whom I had initially communicated. I know the properties are still available. I am frustrated because they also have private information about me from their application to view.

The unit we rented needed repairs. Other units in the same building have been redone - they were very nice.
Noise travels easily between units.

Excellent and professional Service Staff. They care about their clients. Their Service Staff Alan, if it was up to me I would give him a raise, Grat Service as usual. I just hope all the service staff personnel would be like him. Also a great quality Service from Service Department from Sophie, Chantal and Janet.

Hello!

I want to share the wonderful experience I had working with the beautiful and bubbly Alisha from Dore - as well as the rest of the ladies who helped me get settled into my first place.

Moving out for the first time is always a daunting thing, especially in these times where some days have felt so dark. When my dad and I first met Alisha, she was instantly welcoming and made sure to explain to me that she was going to help me find the price prices possible for me and my situations.

We have been beyond blessed to receive not only those fulfilled promises but so far an amazing quality of living in a superb neighbourhood. She is always there for not only me but other residents, opening doors, giving a helping hand with a heavy bag or just throwing out a warm smile.

10/10 loved the experience with Alisha at Dore and the rest of the team who helped me being Janet and Rachelle.

Alisha was friendly and very helpful throughout the leasing and move-in process. Communication was timely and she was very flexible, especially considering the short notice of my move. I felt welcome into my new home. Thank you!

I have rented through Dore and I have worked with attentive, professional people who are organized and have good processes for completing a rental agreement. My experience suggests it is a well-run business.

We contacted Dore management to inquire about an appartement for our daughter. We were quickly connected with Alisha who was very courteous, responded to all our questions and provided us with all the necessary information.

We visited some of the appartements and Alisha offered more than a visit, she provided options and was keen on reassuring my daughter.

Thank you Alisha.

Great service and Longwood Developers is the best in the greater Ottawa area. Guy and I been friend’s for over 30 yrs.highly recommend renting or buying their well built homes. You won’t regret buying as well renting.

DORE was very helpful in my move from Toronto to Ottawa. They were very responsive and reliable

An all around positive experience renting with DORE. I had the pleasure of having Alisha has my leasing consultant. Everything was handled with care and professionalism. 10/10 recommend checking out their listings for anybody looking to rent clean and well maintained units!

Thank you to the DORE team for helping me find my new home.

Alisha was an excellent representative for this company. She was responsive, flexible, and so friendly. She made the process feel almost effortless. I’m so grateful.

My move into the Highlight went extremely well due in a large part to the support and help provided by Alisha Corner. She was responsive, caring and enthusiastic throughout the process. Even going so far as to suggest a great option for bulky items and lending a helping hand in the snow. Thank you.

Roccalda and Rose were both lovely to deal with during our first apartment experience! Both very friendly and prompt when it came to answering any questions or emails. Our place is state of the art, super clean building, and amazing staff.
Highly recommend!

Thank you Alisha for all your help and support. Very professional and friendly, which made for an efficient process. I would recommend DORE Property Management.

Very good experience with Dore. We are first time landlord, nervous about the whole thing. From listing the property to sign the lease, Dore made the progress easy and smooth, we just signed our first lease with a very satisfactory tenant today. We are now looking forward to start our landlord days with Dore. I recommend Dore highly.

It was so nice to have someone worry about renting the property for me while I handled all the renovations. It made my life alot easier and more stress free! They are very professional and respond vert quickly. I would definitely recommend their services!

I had to say the prices they offer for property management are absurd. Decided to go with Linkus property management.

As a tenant that has had multiple issues with my unit for the passed 2 months, it is excruciating how long it takes for DORE to get any repairs dealt with. I've been without a washer for 2 months with no replacement and barely any communication and i also have a big hole in my ceiling for 2 months due to a water leak that a plumber came to assess and left it with a large hole. (Dore still hasn't said anything about getting the hole fixed) I have yet to hear about any repairs being done regardless of constantly emailing and calling about it.

This has been the most frustrating experience due to their lack of urgency, lack of empathy and lack of proper communication.

The team at Dore successfully helped me rent out my one bedroom condo. Special shout out to Leslie, who kept us posted regularly and provided great advice on our listing. He was also very responsive and patient with all our questions. We will definitely consider them for future rental needs.

I was scammed the first time I landed in Canada about 14 months ago so I have been extra hesitant and suspicious. Rose was not only accommodating but patient and understanding in answering all my questions (and believe me, there were plenty). Would recommend to any newcomer!

The people on the team are very helpful and responsive. Communication is fluid and the dynamic is great!

We are so happy to have found our new place with the help of Leslie from Dore Property Management. From the moment I first contacted Dore, Leslie was incredibly responsive and helpful. He was always fast to respond to all of my questions and he made the process of getting our new place easy and seamless! I would highly recommend working with Dore for all our your property management needs! Thank you Dore and Leslie!

Rose was amazing! She was very professional and I can’t wait to meet her in person. Her calls were returned in a very timely manner, looking forward to working and renting from Doré Management!

I had an excellent experience working with Rose. She was very responsive, understanding and helpful. I am very thankful to have found my new apartment through Dore and would highly recommend for anyone looking. Thank you Rose!

My mother and I have been looking around for a rental property and was having trouble finding a reliable rental property agency. We were looked after by Leslie at Dore Property Management. He was nothing but kind, patient and very responsive to our needs and was able to answer all our questions. I would definitely recommend this property management to any one.

So glad we found DORE properties. In under a week we had a home. And one we love too! They took away the hassle and stress of house hunting and we only wished we found them sooner. Special thanks to Leslie who made the entire process extremely seamless. If you need a house, call Leslie ASAP! He's simply the best!

Responsive, patient and professional! I just finalized my apartment rental agreement with Leslie at DORE and it was a very smooth experience. I've never dealt with a property management group to rent an apartment, and wasn't sure what to expect but after dealing with Leslie, I would highly recommend them.

I was initially flip flopping over the unit because of parking. Leslie came through and was able to get me parking. I never felt that my repeated emails or phone calls were an annoyance. He was extremely patient with me and was able to answer all of my questions, and there was a lot of them ;)

Leslie was a pleasure to work with, I would highly recommend him and his team to anyone.

We are relocating to Ottawa from another province and were worried about finding a rental in another city. Rose at Dore Property Management was super helpful and made the process smooth and easy. She was an excellent guide through the process and answered all of my questions while helping me lease our new rental.

We are extremely satisfied. The team is professional and responsive. Gives us great peace of mind.

Dealing with Dore Property Management in the renting and managing of my property while away for work was quite the odyssey. Expectations were constantly changing as were the Dore representative who were responsible for my file. Numerous phone calls and emails were sent to get updates and action my file. Kudos to Rose and Leslie who finally provided me with me accurate information and got this done.

Would I do it again - I would say no.

We have been with Dore Property Management for 5 years now and liked their service very much. They are a experienced team, very helpful and professional while providing an excellent service. Our current tenant is going to move out soon and Leslie helped us to find a new tenant in couple of weeks. Leslie did excellent job during this process. Thank you Leslie.