Downtown Bike Hounds

5 Stars for Matt & his team at Bike Hounds.
Kept his word, went above and beyond to get me on a bike before the weekend. Great customer service.

Went in looking for bikes, Matt and Will (William? Matthew? I feel like I can call you Will and Matt now) were incredible to deal with. So much knowledge and so friendly. Will be back and I would wholeheartedly recommend to anyone.

An awesome experience by all accounts! Brought in my old DH rig that had been sitting for a long time and they brought it back to life like it never skipped a beat! Would absolutely recommend for anyone looking for honest service on their bike!

It was my first time in a bike shop, and this place exceeded my expectations. The customer service goes above and beyond!

They did a great custom single speed conversion on an vintage bike for me. Attentive and knowledgeable service.

Great shop in my opinion, first time going here and the guy at the front was on the phone helping a customer. Meanwhile another guy from the back repair shop ran out to help me when he saw me waiting. I needed chain grease and he asked me what type of riding conditions I will be in and suggested the appropriate product. He also showed me how to apply the product as well since I told him I was new to the sport. Overall great experience as they took the time to help especially when I came 10 minutes before closing too.

Very personable and hardworking team at Downtown Bike Hounds.

Good prices for labour and willing to go the extra mile for their customers.

My go-to spot in Hamilton.

Just had a fantastic 5 star experience at Bike Hounds today.
I've been commuting to work daily on a SoBi for 5 months now, and it was time to finally make the switch to my own bike. I'm still relatively new to the cycling world and needed help finding the right fit and I'm glad I turned to Bike Hounds to help that transition.
I asked a lot of questions but Will was very patient and professional. He never made me feel like I was burdening him with beginner level inquiries.
I never felt pressured to buy anything extra, but I learned a lot and left feeling like I had everything I need for now.
I ended up getting a bike I know I'll have for a long time. It was a pleasure to ride it home from the store and I look forward to a smoother commute! Thanks folks!

Easy Going, Helpful Bike Dudes!
Simply reliable when you need parts quickly and at a good price!

Thanks Guys!

William and Matt make this basic little shop into one of the premier repair and bike vendors of the city. Skilled, accomplished and definitely personable its easy to feel comfortable walking into this place. Believe it or not I was turn away from other bike repair shops simply for a scooter tire fix. Bikehounds didn’t hesitate and got it done in a timely fashion. I’ve been to many bike shops having competed triathlons. Own a commuter bike, e-bike and scooter as well. Take it as gospel, the boys do a sensational job.