02 January 2024 6:46
I had phone call appointment scheduled a week ago for today between 9am -12 pm. Never got a call from the clinic. A patient is waiting to discuss the reports from a week and they fail to even comply with the appointment.
I called for the same at 12: 30 and no answer. That is not new too. Whenever I call, there is no one answering the calls and if in case they pick up the call, they put you on hold for a long time. Usually takes a week to get hold of the clinic for just booking an appointment and similarly to discuss the reports.
SERIOUSLY, HIGH TIME TO CHANGE THE FAMILY DOCTOR. I have been facing this since 4 years now, although I do not question the doctor's competency. Doctor is good, knows her job but long delays and not answering phone calls is getting on my nerves.
09 July 2023 2:08
Rude Staff
Unprofessional behaviour
Will not pick up the phone whatsoever
Front desk is worst

Pathetic service
11 June 2023 13:36
I went to see the Doctor with an appointment, After sitting and waiting I was told by the RUDE staff that doctor is not able to see it. I requested multiple times that I needed to see the doctor urgent as I need to get my meds refilled. I was refused my request. I requested to talk to the doctor i was refused as the the staff told me that doctor instructed her staff that she won't be able to see me despite the fact that her staff booked the appointment and knowing that i need my medications.

They have been very unprofessional; they never answer their phone, never return phone call and nor follow-up with the patients. I have brought to the doctor's attention and complained in the past they took zero action in improving their services or concerned about any of their patients.

Their staff is absolutely RUDE, unconcerned and have no basic adequate to working at a healthcare facility.
03 June 2023 13:38
These doctors are the worse doctors. Specially dr Tania, she only sends you to specialist if you tell her that you want to go. They were my family doctor but I realize they they don’t know what to do.
19 February 2023 23:58
Hi Doctor Tania,
I am Manpreet kaur, I am getting calls from your patients today. According to them My number is almost similar to yours. Actually I work overnights and daytime is my sleeping time, As I was getting calls again and again, I picked and answered few calls and told them that the number doesn’t belong to a doctor. I tried asking few people about your clinic information so that we can communicate through call however there was long waiting times, Hence I prefer to post a review on website so you and your team can make changes so that everything can go smoothly in everybody’s life. Thanks.
26 December 2022 0:01
World’s worst front desk service. They don’t care at all. Unprofessional & Rude Staff. Dr. Tania is a really nice and knowledgeable doctor but they really need a online booking system because they don't ever pick up the phone which is really frustrating.
11 December 2022 9:35
I have been going to this clinic from last 10 years. Doctor Tanya is the best doctor I have seen so far. I highly recommend her. However, admin staff and nurses are THE WORSE part of this establishment. I am seeing so many reviews about staff and it is still same staff. Not sure why doctors can't just let them go. Seems like staff is frustrated from their life and they want to to take it out on patients. They don't follow proper procedure. I was suppose to get tetanus shot and get my blood work done and one the nurse logged in that I got the shot but never gave me the shot. I went back enquiring about it and she said she confused me with another patient. I HOPE they dont kill someone like that in some confusion. I really really really request doctor tanya to change her staff and get some highly educated, motivated and humble staff. Who are in this field to help others like she is, not just as it is a JOB.
24 October 2022 21:24
Worst worst worst & very BAD very Bad Bad front desk staff. Dr. Tania Kumar is super best doctor. Again front desk staff is worst & bad staff. They need to replace bad staff.very rude front desk staff. Very disrespectful front staff.
03 October 2022 16:27
Dr. Naresh Kumar and Dr. Kumar are amazing. They both is empathetic and very knowledgeable.

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