DSW Designer Shoe Warehouse

Lots of selection for shoes, boots and every type of footwear. They also have purses and sports jerseys and hats. Staff is helpful and or cashier was bilingual which definitely shows that customer service is important. Parking right in front of the store is OK with more around if needed.

We were shopping for indoor runners for my 7 and 4 year old right before back to school! Started off at Sketchers before making our way over to DSW. OH WHAT A DIFFERENCE! Straight away we were greeted, Daphne gave us exceptional customer service - we ended up doing two delivery to home because the shoes we liked weren’t in stock. A few days later I returned to get a second pair for my youngest. The manager happened to be there (Sam M) and offered to help us out (sizes were limited due to back to school). She helped us for over an hour, was so friendly with my little one, really went above and beyond. I can’t rave enough about their knowledgeable staff and friendliness. Bravo DSW! Will definitely be a returning customer.

Amazing service! Super friendly and professional staff! Nice quality and selection of shoes! Highly recommend!

Lots of variety available in Men and women branded shoes. Prices are reasonable and can get discounts over and above.

This particular store is ok, the selection was low and the shelves were disorganized. Will not be coming back.

Always I get waht i want from here. The employee is very kind and nice. They will do evreything to make u happy.

When I walked to the front to ask if the boots came in another colour I was greeted with a sigh and she said “ I don’t know I need a barcode”. So I walked out without having gotten help.

My favourite shoe store!
Always have a good selection of all types of shoes. Social distancing measures in place and the store is always well organized.

Big selection, relatively reasonable pricing. Also has customer bathroom. Unfortunately the isles spacing is a bit tight for Covid times.

Really nice shoe's at affordable price's for everyone in the family. It's a 1 stop shop and has everything the shoe company has plus more

I order online a lot and can return to this location. This store has a good variety, just not always the sizes.

It's always so hard to shop for men sandals or any type of shoes in your size. This store has it. Awesome.

Lots of selection, but nothing for a daughter with a narrow foot. She saw some she liked, but too wide.

Found some nice shoes here. Extra Wide is my size and after years of wearing a bigger size to get a fit finally found a shoe store that actually had my size. Rocking my own size comfortably.

We went over to see man winter boots and hard to beleive there was barely any selection.kind of disappointing.

Horrible experience! I recently purchased a pair of Bull Boxer men's dress shoes from this store only to have the sole come apart from the shoe. Shoes were bought in early summer and have been worn less than 15 times in an office environment. I brought the shoes in along with the $160 tax included receipt to them today and was told that I was on my own and to merely pay a cobbler to repair them. I will NEVER shop at this store again! I can see if the shoes were sold for $29.99 from the bargain bin.but these were $160! Such a nonchalant response to the needs of a client. Unprofessional, unappreciated and unacceptable. Definitely not the place to go if you are looking for a quality product or service. I'd give 0 stars if I could.

Great place overall. Good deals and layout and employees leave you alone unless you ask for help.

I came across this company while on the internet. Was going for a visit to Ottawa, thought I would check out the `retail version``. From what I noticed on-line, I thought it would be an alternative option for Shoe Warehouse, which I had grown tired of.
I was disappointed. Although I knew they were affiliated - along with Town Shoes - I expected more.more of a discount, more choice, and definitely more visible ``customer service``. I have been to two different locations - have NEVER seen personnel manning the floor - well at least no one in any type of identifiable ``uniform`` so to speak.
Exactly the same stock as the Shoe Company.except the reduced racks lack the assortment and ``deals`` of the Shoe Company. AND, as previously noted - an absence - or lack of - store personnel.
DSW definitely had a much better assortment and pricing on their website.

Terrible quality of shoes and ever worst customer service. Bought 3 pairs of shoes on a Friday night, tried each pair at work INDOORS at my office and one of the pairs started making a loud squeeking sound. Went back the following Friday to exchange them and as I tried a new pair at the store, I realized that those squeeked as well. Laurie the ‘’manager’’ refused to exchange or refund because they had been worn ONCE INDOORS. I explained to her that there is clearly a default in their shoes if the 2 pairs in my size were making this loud sound and I even offered to try them out again for her to hear for herself. She refused to even ‘’hear’’ the situation and told me she couldn’t do anything. To top it off I decided to call customer service regarding this matter and their solution was to go back in when another manager was on duty and to tell them that I had never worn the shoes. This is absolutely not acceptable service and I will NEVER shop there again.