DYMON Storage

The indoor parking, large doors and general facilities Dymon provides are great, but since we started renting this unit, we've had numerous issues.

-We hired Dymon to move our entire home as well as lease the locker. They moved us into the wrong unit and there wasn't enough space to move additional items so we had to get them to move us again. The first moving crew broke a mirror

-The second crew was much worst. They couldn't figure out how to fit the items into a larger storage space. They proceeded to try to stack wood furniture and try to use our closing in between (dress shirts) I caught one of the movers doing this and told him this is unacceptable.

-There head office called and emailed me numerous times to set up automatic monthly payments even though I had already done this directly in store.

-They overlocked our lock twice. Once for a payment issue on their end and once for a payment issue on my end, but in both cases they clearly forgot to take the overlock off b/c it was still on 2 weeks after the payment issue was resolved.

Moral of the story. DO NOT HIRE THEM TO MOVE YOU. We were stock with them on the locker to locker move, but I would never trust them again to move me.

They have sloppy back office and in-store systems. Other than the building, the customer experience is about as bad as it gets.

I was a tenant with Dymon for two years, and a VIP member: a program whereby you give them $50 and upon move out they give you $100.
When I moved out, i had paid a full month ahead and they were supposed to refund me $44.
The clerk refunded an expired card so i never received my $144 refund.
They said they would fix it, mail me a cheque and get back to me.
None of this happened and i still have not received my refund several months later.

Dymon recently moved my Mom's apartment contents from Toronto to Ottawa. All of the staff were great to work with and everything went smoothly without any stress from start to finish. We could not have had a better service. Special thanks to Danielle for coordinating (and always being available by email and phone to answer questions, the movers (Bruce, Jonathan and Tyler S were awesome), the staff at Hunt Club and Greenbank store location, and all of the other folks that were helping behind the scenes to ensure everything went as planned. John King

Not happy with the fact they got rid of the security pad in the elevator. Now anyone can get into the facility.

Greenbank Dymon was a great storage facility for us. It was always very clean, staff were always helpful and friendly. The facility is well organized and secure. We had our stuff stored for 1.5 years and no issues with accessing it and knowing it was secure and warm and safe.

Really good storage place. There facilities are clean and having 24hr access is always amazing.

Easy access, park and unload indoors. Go small and pile high to save money. It's worth packing logically, and downsizing when you can. They also have really nice stuff in the store. Not cheap, but quality and useful. They also auction unpaid lockers, but it's always a gamble.

I would like to thank the staff at Dymon at 300 Greenbank for there outstanding service. I was impressed by how clean the whole building was even through the winter months. Keep up the great job.

Can't recommend them enough. Great service. Excellent facilities. I used their movers as well and they were fantastic. Timely, courteous, very careful with my belongings. This should be the standard for customer service. Thanks again for all your help during what is normally a very stressful time.

I was there today for the first time. William was VERY helpful and friendly. He helped me to rent a P. O. Box and explained all the details and process. I felt welcome and I would say my experience was awesome! I highly recommend their service.

Service is fantastic, very clean building. You don't fell stressed out when renting a storage locker. Thanks

This location didn't have availability but Adam called me next day to let me know something came open at another location. That is customer service!

I am very impressed with the team at the Greenbank location! Friendly, helpful, and I can even work there when needed!

Location is immaculately clean with very friendly and helpful staff, as are all staff at Dymon Storage locations I've been a customer to.

We currently store our items for our non-profit, the Ottawa Paw Pantry, at this location. The staff from the early stages of onboarding and contract signing to the day-to-day staff are absolutely fantastic and will work with you to ensure you are getting the best solution for you or your organization.

A few stars that stand out are Tanis Luckman (during the onboarding stage) and Mike McMullen. Both are/were fantastic contacts who will go above and beyond to help you out.

From a charitable side, we have partnered a few times on some initiatives like our holiday pet food drive, and Dymon has been very helpful.

I have been a customer for several months now and I absolutely love the experience at the Greenbank location. The facility is very clean and the staff is awesome. I use the board room periodically and its the best place to have official meetings, presentations and conference calls. The coffee and tea facility makes it easy to entertain guests.
They have received a few packages for me (big and small) and also held them for pick up the experience has been great. I would recommend this location to anyone looking at upscale storage or warehousing facility.

Clean and well-lit, with easy access to loading bays and lots of carts. What more could you ask for?

Best storage place in the city. Dymon storages are great. Secure, spacious. Large elevators. Good concept in all