Eagles Landing Medical Centre and Walk-in Clinic - Maple

I came in to get some assistance and before I could even finish my sentence the front desk receptionist sitting to the right (blonde hair and glasses) rudely cut me off mid-sentence to let me know that she was on her lunch and couldn’t assist me at the moment. Disgusting customer service. I won’t be back.

Don’t go here doctor doesn’t feel comfortable singing osap papers but giving out information to law enforcement is no problem saw him for my broken thumb did not do anything made me wait until I went to hospital

Used to be a patient for bartfeld. Be wary when choosing this establishment. Communication is non existent at best and they will drop you when you need them.

Even though I wasn’t a frequent patient (28 year old male), a little bit of communication goes a long way to at the very least know they are dropping you.

Those that are accepting calls are very rude and will hang up on you when you inquire for info.

They do not have their patients well-being in the front of their mind.

Look somewhere else.

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Edit after owner response:

Yes, advising of OHIP policy is fine. However, inquiring about the policy is not grounds for an automatic dismissal of the policy. As a patient, I have every right to understand why I'm unable to go see a walk-in clinic in the case you are unavailable. I fail to see how this was an indication that it's not acceptable when even at the very end I was still trying to get an appointment.

When our only means of communicating with you is via phone, hanging up is completely unprofessional.

I hope this practice can learn and admit from it's mistakes.

Best of luck.

I took my toddler to this walk-in to have her assessed for a fever. We were turned away and asked to come back with a negative covid test. So to understand correctly, she wouldn't have been seen if she tested positive? I guess I'm missing the entire point of a walk-in clinic/doctor's office.

Turning away a 1.5-year-old due to outdated covid policies is concerning - this is far from protecting the vulnerable population. It's very disappointing to see the standard of practice at this clinic.

Friendly staff, clean premises. The front desk was welcoming, and the clinic was well-maintained, with ample parking. Dr. Jacobson was kind and helpful, addressing my questions patiently. However, he didn't disclose the high price of the prescribed medication. I was surprised by the cost at the pharmacy, which left me dissatisfied. Overall, the staff was friendly, and the clinic was clean, but the lack of transparency regarding medication pricing was a significant drawback.

This clinic refused to see my child for a strep test. They sent me to do Covid test even though I explained that it is 6th day of symptoms, so there is no point in test and I just want to make sure that we don’t need antibiotics.
In general, the policy with Covid test is unacceptable and they failed to explain the logic of doing the test for my child. It is illegal to refuse care and this clinic should be checked for their policies.

So after reading some recent reviews I decided to fill out the "new patient intake" form online as I've been in need of a new family doctor for quite some time. I followed the instructions in the reviews and had to click around to find the forms because they make it look like some text are links but they don't take you anywhere.
I called in just to inquire about acceptance and how long it would be before my first appointment before finding and submitting my forms and the prompt said to press 1 for walk-in and 3 for the other doctors (so I chose 3). When she answered, I asked about the new patient forms and she said I called the wrong side. Then asked the lady beside her if they're accepting new patients (since 4 months ago they were) and she told me "no". So confused, I giggled, said "ok? " and she hung up on me.
You know, I always like to give people the benefit of the doubt but that service was ridiculous.almost comical.
Make it clear online that you're not accepting new patients.
Make it clear in your phone prompts as to what extension people should choose.
Understand that we fund these services and are entitled to appreciation and kindness AT LEAST.
Oh, and how about if you DON'T hang up on people who are looking for help and aren't being rude.
What a joke. I'm sure the doctors may be good at what they do in there but unfortunately it's usually the front-end staff that ruins it for everyone.
What an awful 30-second experience.

I’m very disappointed in your clinic today. I came in today as a “walk-in” because I severely injured my ankle yesterday. I can barely walk. I need a prescription to commence physio immediately so I can start the recovery process. When I “walked-in” to your clinic I was told that they weren’t accepting walk-ins and they were only dealing with appointments. I would have to come back hours later. What is the point of having “walk-in” in your company name if you don’t actually accept walk-ins and you only do appointments. This is ridiculous and no wonder everyone ridicules our health care system when nonsense like this happens.

Jason

The clinic is very accessible to new patient and the wait time for walk in is reasonable. Dr. Jacobson is thorough and professional. Thank you.