Earthworks Landscaping
2 reviews 4126 S Service Rd, Burlington, ON +1 905-638-0790 earthworks-landscaping.ca suggest an edit
14 September 2023 17:38
The Earthworks team helped with my backyard reno (incl pool, interlock, pavilion, and planting) and I love the final product. Professional team, great customer service, and fair price. I'd recommend them for any landscaping scenario.
27 November 2022 3:51
I've never written a review before, but had a very poor experience with Earthworks. Save yourself a huge headache and go with a different landscaping company!
We used Earthworks to replace patio stones in our backyard. Unfortunately, during the installation their crew left boot print stains and wrote instructions on our stones - which have now left permanent stains. I followed up right after the installation to let them know and they said they would fix it, but never sent anyone to clean or replace the stones. I followed up for four months before we finally gave up because Earthworks stopped responding to me (despite the stones being under warranty with them).
Also, they are installing products that they are not educated about maintaining. We used Techo-Bloc stones, which the manufacturer recommends sealing for barbecues areas / wooded areas and our yard is both. After a $12k project, there are tons of stains from the barbecue and organic matter (in addition to their boot prints and writing) only four months later. When I asked why we hadn't been told that sealing was recommended, Earthworks said they don't offer sealing so it wasn't up to them to inform us and not their fault that the stones are stained.
Overall, one of the worst customer experiences I've had - they were rude, unresponsive and took no accountability.
We used Earthworks to replace patio stones in our backyard. Unfortunately, during the installation their crew left boot print stains and wrote instructions on our stones - which have now left permanent stains. I followed up right after the installation to let them know and they said they would fix it, but never sent anyone to clean or replace the stones. I followed up for four months before we finally gave up because Earthworks stopped responding to me (despite the stones being under warranty with them).
Also, they are installing products that they are not educated about maintaining. We used Techo-Bloc stones, which the manufacturer recommends sealing for barbecues areas / wooded areas and our yard is both. After a $12k project, there are tons of stains from the barbecue and organic matter (in addition to their boot prints and writing) only four months later. When I asked why we hadn't been told that sealing was recommended, Earthworks said they don't offer sealing so it wasn't up to them to inform us and not their fault that the stones are stained.
Overall, one of the worst customer experiences I've had - they were rude, unresponsive and took no accountability.