easyhome Lease-to-Own

I really enjoy the customer service at the Stratford location. I was hesitant a year ago to do the whole “lease to own” product as I am aware you will end up paying more. HOWEVER! My experience with Stratford Easyhome has been fantastic. When I got my living room set a year ago (almost) they were quick with delivery even with needing to order it. They kept my budget in mind and were very friendly

Fast forward to about a month ago, my TV unit broke by no fault of my own and instead of placing blame and telling me they can’t do anything about it, Amber did everything in her power to make it right. Every interaction I had with her was pleasant and understanding. She was very understanding and my product ended up being replaced (which I am very happy with).

Furthermore, when I ran into some financial difficulties a few months back, Amber worked with me and was sympathetic to my situation.

I really love Stratford Easy Home and would recommend highly.

Best store ever in Stratford ontario right by Food Basics. Friendly staff. And great customer service.

They are very wonderful they helped me when i was having financial problems always are willing to help you out when they can

Amber hands down goes above and beyond her job to get you exactly what you need. Amber is the main reason I am a loyal customer, she is a personable and enthusiastic person who will succeed in her every endeavour.
Thank you so much

They're nice to you at the beginning. I've been emailing with them this past week, and when I asked for my contract to be sent to me they stopped replying. I emailed soon after asking them to return my TV as I can't afford it anymore then they responded. They asked if they could lower payments, and when I said no, I have no income at this point in time when can we return it? They stopped replying. If it's something they don't want to hear, they will ignore you. I called their store during business hrs and they never answered either. I've called their district manager through head office because I've had no response. Hopefully it helps. Don't lease from them unless you know for sure you won't lose your income because by the time you're able to give your stuff back, your credit has gone down the drain. Also, they will try to add you on snap chat and Facebook as well. Don't add them! This is just a way to harrass you! They have your email and phone number, thats good enough!

UPDATE: The owner ended up calling and talking to me about the situation and has resolved it with me. He was really nice and understanding and is going to correct what needs to be corrected.

Had an amazing experience, friendly service, treats you like family will definitely recommend thanks Jonathan for the amazing service.

Lisa and her team have been absolutely amazing especially this past year, they're beyond understanding and the nicest group of people! 10/10 recommend EasyHome Stratford!:)

I love lisa shes such an awesome person very helpful always there when you have questions she always takes the time to explain. Awesome customer service

Lisa at easy home stratford is awsome.she is very helpful when asking about products and helps you get what you need.

What can I say. The service I and my family have received has been exceptional. Lisa works hard to make sure you get the products your looking for. The service if professional and friendly and the delivery service is great. If there are any problems Lisa will do everything she can to get it corrected immediately. Great job

Excellent customer service. Lisa and her staff go the extra mile with their customers to keep them happy. (Unlike the previous manager) I would recommend the Stratford site for sure.

Lisa and the staff at easy home are great. Always a good experience every time I visit the store.:)

One of the best rent to own experiences I've ever had! Friendly faces greeting me as soon as I walked in the door and a manager that is willing to do as much as possible to help anyway he could! Great prices and great staff! Thank you EASYHOME!

Amazing staff! The assistant manager lisa is absolutely incredible! All the staff there are incredible, I have never had an issue and they are always happy to help

Very friendly bunch. Will help you out as much as possible. They were great to us when we moved to town. Keep up the good work.

Horrible place. Poor quality furniture. Refused to return my deposit after I canceled my order. Sells used furniture as new.

I'm not sure if I was blatantly lied to, or whether it is poor training at this location.but it was one of them. Either way I was misinformed about when my final payment and the amount was to be taken from my account. As well, emails to the store didn't get answered and requests to have the store manager to get back to me have gone unanswered. If you need furniture or cash, look elsewhere people. There is a few other places in Stratford to go to; I haven't been to them but surely they must have best customer service.