Eden Landscaping and Snow Removal

On 18th July, did a call for service. They charged $200 for security.its 31st July now and no one showed up and no one even answering my calls. Ben Lewis is the guy, who is running this Scam. Please be aware.

I'll highly recommend not using this service.
1) They required credit card on file, that was randomly charged for me with different amounts even without taking the service. They appear to have glitchy systems and you wouldn't want to place your credit card on file.

2) A person from their team visited for service but decided not to carry out the service because of overgrown lawn. That's highly unprofessional - why else someone would call in mowing services? Why wouldn't the visiting person ring my doorbell and let me know they aren't performing services upon visit? Complete waste of time and effort to create an account with them and coordinate scheduling service.

3) Their city manager tried to reschedule service with someone else, but arbitrarily doubled the quote and couldn't reschedule on time for one whole week. Grass grows everyday (that's common knowledge), and they decide not to mow the lawn upon the visit, wait for it to grow more, and increase the initial quote citing overgrown lawn.

I'd not even rate them 1 star, perhaps lower if there was an option.

Beware. Most recently eden performed a service I have NOT APPROVED and charged me double the price I input as a limit without my consent. I requested a spring cleaning for a very small front lawn and input my budget and did not give my consent to perform the service if it's within my price limit. Then, a contractor picked up the job but all of a sudden the app removed that and was showing "quote unser review" for several days. All of a sudden, they emailed me asking if I approve the quote, then another email. I didn't answer since I was on vacation. All of a sudden I get a notification that the job has started, emailed immediately and no answer. The next thing I know I was charged with 120$. I emailed again AND submitted a dispute within the time limit they give on the app since I NEVER APPROVED THIS SERVICE AND PRICE. And guess what, no answer! Before this I was happily using eden app but this was the absolute last time even if I ever see my money back.

These people steal your money! They don't answer your emails or calls, and they charge you money for services they don't give! We email them to cancel the credit card and they still charge us!

They don’t answer the phones or reply to emails on time.
They don’t let you know whether they are coming to provide the service or not.
I ended up completing most of the job myself then they showed up late to do the rest of job and charged me full fees.

WORST EXPERIENCE! My elder parents gave these guys their credit card info for a “possible future snow removal services”, and their credit card got charged for a service NEVER received! We have been trying to email, call, and get in contact with them and NO response from anyone! Our credit card has been charged twice and we did not even get any services from them!

Awful customer service, companies that are contracted to do the work don't finish the job and thereby can expose customer to liability if it's snow related.

I have never rated a company before but we had such a bad experience with Eden I thought I needed to share some thoughts so as to try to protect others against what I believe is the worst experience with outside contractors we have ever had. The snow removal from Eden was haphazard at best - they would say they were going to show up and many times didn't show up at all and if they did, it was hours after everyone in our neighbourhood had they driveways cleaned. If they did show up, they did an atrocious job and then charged more than they said. We managed to last a couple of months before cancelling. The bottom line is avoid this company at all costs.

Very bad service and careless.trying to reach them but they ignore and charging me double.they didn't clean my driveway but charged me twice.very very stupid.stay away from them

We were selling our house, with open house scheduled for the weekend. After a heavy snowfall, we hired Eden to clean our front entrance and driveway. Surprise! Their contractor left a HUGE mess in our driveway and curb, didn’t finish the job and charged us $124! I tried to reach out to Eden and the contractor to get the job done, no answer. They only replied to my contacts over a week after the terrible job was done. DON’T hire this company.

They charged my card and never showed up for snow clearing- emails remain unanswered, calls go no where.

Very unprofessional, no integrity.

Honestly the worst experience I've had with a company. I booked a one time snow removal. Never received confirmation that my request was seen/taken, etc. I did get charged a few hours later for a job that was done at a DIFFERENT HOUSE. I called, sat on hold, emailed, went back and forth. Suffice it to say, my house is still full of snow. My credit card is still charged. And no one responds. Stay far away.

I paid for a service. They never showed up, called me back, emailed me back or anything. I contacted the driver and nothing. I've asked for them to cancel the service and nothing. I've looked up other reviews in the area with the same sort of thing so I will be reporting this company for fraud and alerting visa as well. Completely unprofessional.

Eden's snow removal service has not been satisfactory. The snow removal guys, turn up much too late to clear my driveway. Whereas Ben and Kate provided exceptional Customer Care Service when I signed up with the company a few months ago, and the snow removal guys were quite pleasant, they take much too long to clear my driveway. This was not the case with the previous company I hired to do the job. My tenant and I are seniors. Both of us have bad backs and arthritis of the hands. We are essentially marooned in our home after a heavy snowfall until Eden arrives. The Eden chaps turned up after 3pm the next day to clear my driveway after the snow storm in February. This snow storm, that occurred yesterday, March 4th, they turned up at 7am. Most people with whom I communicate had their driveways cleared overnight. I contacted Ben and Kate to express my displeasure regarding the long wait, but did not get a return email from them. By the way, Eden charges double the fee for clearing the driveway after a heavy snow storm. This was not mentioned when I signed up with Ben and Kate. I suppose it is on the website but should be mentioned to customers.

Used this for one time snow removal. Quoted at $55+tax for a truck driveway plow. They instead charged $83+tax the reason for being "more than 4 car driveway". Even though my driveway only fits 3 cars. The entire plow took 3min and was not a thorough job to began with.

My dealings have been with Ben Lewis, GTA Sales Manager.
I signed up with EdenApp this Winter for snow removal and salting at a number of my rental properties. I was told before and after photos would be provided. I was also told salt would be applied (which I would provide at each location) at a cost. I personally met with the contractor prior to service beginning, and went over all the service requirments at each property and explained where the salt was located at each location.

The first storm of the year was yesterday (in Toronto) on December 15,2022. Late in the evening, I started receiving email notifications with receipts for each location. I was charged for salt application as I had contracted to be done. Only 1 photo of one section of the service area was provided along with the receipts. It was an "After" photo. So, I did not see the condition of each location prior to the work being done to clear the snow.

I went to each property (today) following the storm and noticed no salt was applied as I expected to be done. One location was not serviced at all.

In speaking to Ben Lewis, he was adamant that salt had been applied. He indicated that the contractor had their own salt and due to "a lot of rain" the salt had washed away. This was completely untrue. The salt was to be provided by myself, and was not applied. Also, I spoke with the contractor by phone, and he also confirmed that he does not carry salt on his truck. This was also something I had enquired of him weeks ago when we met at each property to go over the service details and show him where the salt would be stored.

I found Ben to be condescending in his tone while speaking to me, and ultimately, he indicated he had many other calls to get to and ended the phone call.

This first experience using EdenApp was far from a positive one. I'm really second guessing myself as to my decision to choose this company for my Snow removal and salting needs this Winter.

I asked for snow removal in my driveway. Someone came at the right time it was written on my account. However, the guy did not even get out of the vehicle. After few minutes he left. They charged me more than I was told without doing anything at all. We saw everything in our camera. Pls. Do not ask service to this company. I send email and no response. Unproffesional

Terrible Terrible service, This company is a scam. We used them last year for our house in Ottawa. First the person doing the job was super lazy and always super late. This year, they are still charging us and we don't even live there and the app does not allow to cancell a recurring service. NO snow removal company will continue service for another year, it's always for the season in course.
And trying to get through to them = impossible

I would not use them for anything, this is really scamming

I would like to acknowledge Jude who came from Eden to complete the fall cleanup of our property at the last minute. Although, I'd started the job, I couldn't complete it due to an injury. So, I truly appreciate the work Jude did.

Terrible service! I called them to plow my driveway and clear my front steps from the snow. They charged me $118. They came - BUT my driveway still has snow all over it. My steps still have snow all over it AND my walls near my garage are full of snow. I called them twice and no one has called me back. I will never use them again.

I contracted snow removal for $50.00 per visit. Monday 1/17/22, I received 14" of snow. No show by Eden. They charged my CC for the service. Tuesday was also a no show. You cannot call, so I sent a text. The charge was removed. Wednesday still no show (day#3). They asked via text if I still needed the service. I replied yes. The app froze up, so I had to cancel the job and create a new one and now the price went up to $55.00. On Thursday 1/20/22 they showed up and did a horrible job of snow removal. It took (4) days to get a driveway plowed. This is totally unacceptable to wait that long to remove snow. If I could give a negative 5 star review I would. Do as you wish with this company if you like this level of service. GOOD LUCK!

Eden doesn't deserve even 1 star!
Storm or no storm, customers deserve answers. Ignoring them is not the answer.
All I was looking for is an Estimated time of arrival of contractor. And for 48 hours neither Eden or contractor could provide this!

Our landlord suggested this company to clear snow from the driveway around the back of the house. They couldn't come right after the storm, which was understandable, so we cleared our own path to the bins at the back. When they did come, they merely re-cleared the path we had already done - that was it. They did not do any additional snow removal of their own. We had paid upfront, and received no reply to the message we sent about it. They did not refund our money. Don't use this company.

Using their snow removal service for the first time on 23 January 2022, they dispatched the first contractor (Dustin Ritz) who kept me waiting for more than 24 hours and after wasting my time he just messaged me back on the app that he is sorry that he lied, the day after that on January 25 the Eden system appointed the second one (Irving Palacios) who appeared at 8: 00 pm and within 45 minutes he "cleared " the snow from an area of approximately 1500 square feet and left the premises without checking with my wife if there is any comments on his job! I attached pictures that is better than me in describing the whole experience. However, I gave them a 3-star rating to be honest with myself and be fair enough to Irving the contractor, because of his efforts and okay Job.

The guy came not on time. When he arrived, didn’t give me a call too. Just cleaned half side in front of garage which I already cleaned. Leave another half full of snow, that half is actually what I want them to do. Called the customer service, I was told to pay one more time to get the other half done. It’s ridiculous. Bad service.

Used them for landscaping services in 2021 and they were ok, but for snow removal go anywhere else - they haven't gone out to the property at all this winter, yet continue to charge for their services. It's virtually impossible to get through to anyone on their team who can be of help - countless calls and emails go unanswered.

Exteremely bad experience with snow removal. There is no way to contact them, they do not show up. Will not use in future.

I used their snow removal services last year with reasonable price and service quality but this year! And even though no contractor showing up for snow removal, we had multiple experiences that contractor accepted the job and did not show up, and you sit there waiting for them without being able to request another job (cause the system does not let you)
all in all, it is NOT something you can count on AT ALL!

DON'T USE THEM. HIRED THEM TO CLEAR THE SNOW AND THEY DIDN'T SHOW UP THE FIRST TIME. THE NEXT DAY THEY CAME AND CLEANED THE BOTTOM OF THE DRIVEWAY AND NOT A BIG PORTION IN FRONT OF THE GARAGE OR THE BACK GATE TO THE STEPS. THEY EVEN SENT ME A PICTURE TO SAY THEY WERE DONE AND YOU CAN SEE THE PILE OF SNOW! I ALSO PAID EXTRA. CANNOT GET IN TOUCH WITH ANYONE HERE. I BETTER GET A PARTIAL REFUND!

Unreliable. Jobs get accepted and cancelled with no warning. No customer service to resolve just what seems like an automated text message. Terrible.

We had a huge snow storm about a week ago now and they still have not been out to clear the driveway. There's a 2 car garage which is inaccesible, as well as the path to the garbage bins. They are not returning phone calls or emails either. We have a contract with them and they've gone AWOL. Find a more reliable company.

This place promised me same day service, then promptly left my parents snowed into their place the next day before they had to rush to work. Unreliable as anyone i've ever seen. Customer Service is a joke and so is their contractor, Witney Contracting

BEWARE - Had to cancel with EDEN due random charges to credit card. - They charged credit card without providing service 2 times in 15 days. Tried to cancel my account and credit card - the CRM/app wont let you do it. Messaged Lisa on Dec 19th requesting to cancel account.never her back! Now I'm trying to get a hold of them again - on hold forever and no email or chat response - SHOCKER!

This company is a total scam. I hired them to remove snow and they charged me without actually removing any snow. DO NOT USE THESE GUYS.

Applied for snow removal on January 17th at 10am. Now it is January 18th at 10pm and they still haven’t showed up yet. That’s 36 hours after we requested the service in spite of the fact that as soon as you press “apply service” they take the money from the credit card RIGHT AWAY within seconds. The contractor keeps sending messages updating the arrival time and who knows if he is coming or not. They should have given us a time frame from the beginning when we requested the service and see if we are ok with that or not but I guess this is how unprofessional people run a lousy business.
Not recommended at all and don’t waste your money.

They took me on mid way through the seaon and did an emaculate job. Jonathan was very professional and always on time. Fantastic work.

AWESOME work in Ottawa! I count on Eden for both snow removal as well as yard work. They always do a great job and I really like that I can communicate with the contractor who's going to do the job. Just fabulous customer service.

Worst service ever, booked them for snow removal at 9 am they came 2 am at night who is going to to move the cars from the driveway at 2 am for them?

Not pleased with the service as I have to keep tabs on the quality of service done for a 4 car shared driveway. I have elderly parents and it's time consuming having to double check their work.

My parents had waited 12 hours to have their driveway done and the contractors showed up at 8am today (when the ice had already settled onto the pavement) They spent a total of 10 minutes throwing salt on the driveway and shoveling parts where they can.

I was also not pleased with the response either.
My mother had shoveled the walkway and entrances as that was not included in the agreement. This is the response I've received after submitting photos:

"Sorry i dont understand, you sent pictures of a completed driveway, walkway, entrance etc, I do see snow along the side where they had to place some of it. "

I was away on vacation with family when the most recent big snow storm hit. I set up Eden for 3 of our family homes with driveways and pathways and city sidewalks and they cleared everything overnight following the storm. Very happy with their service. Highly recommend as there is no need for expensive ‘hit or miss’ snow removal contracts.

Took a little too long to do the job and snow not fully cleared from driveway or stairs and walkways and did not clear as agreed path to garbage bins side of the house (so crew had to come a second time around)

First time using the service. Was nervous if someone was actually going to show up
Someone accepted right away. Came when they said they would come
It was the best money I’ve spent. Saved my back. Would use this service again and told co workers about it as well.
Didn’t give it a 5 star because I thought the contractor could have done a better job and I sort of had to finish the job for him. No big deal but could have been a little better.
Even with that would use them again no questions asked.

I usually do the snow removal myself but during a recent snowstorm it was too much to stay on top of. I downloaded the app, picked what I wanted done and within seconds a contractor reached out. He kept in touch with me about what time he would be there and did a great job. I added to the job as the snow continued to fall and he did that too. Very fast, very convenient and very easy. I will definitely use it again.

I used Eden for Snow Removal for my Aunt's Estate. It was easy and convenient to get set up and the photo of the completed work was invaluable as I do not live at the property. The contractor was fast and did a complete and neat job. They frequently had to update the anticipated start time as they were delayed, however they were never more than 12 hours after the snow fall.

Great experience with this service. App was easy to use, communication was excellent (text message when the job started, another when completed and communication with the driver was available), job was completed quickly with above par service. Highly recommended. Makes the competition look like a joke.

Poor service, incomplete job. They won't clear the entrance to the driveway, and didn't mention that in their terms prior to doing the job. Also way too expensive for the services provided - $90 for a small driveway that had 2 cars taking up half the space.

I was seeking a no-contract snow removal service and EDEN fills the bill nicely. I’ve used the service twice this winter and the contractor communicated well and did a good job. I’m very happy with this service.

Great customer service! They take extra steps and efforts to get the job done post every storm! I am very happy with their service. Highly recommended!

Great service when you don’t contract with a snow removal company. This years snow hasn’t been enough to make a contract worth while so it’s nice to be able to submit a request through the app, get an immediate response and have the driveway clean by the next morning.

Eden is great.this is the first year we have used them, and my parking lot has never been so clean. They were there within a couple of hours after it stopped snowing and my store was good to go before we opened. Awesome app.

For the most part I am really pleased with the snow removal service. The parking spot was a bit narrow but I guess with the big dump of snow this is understandable because there was little space to put removed snow.

I needed a four car driveway cleared after a recent significant snowstorm. After setting up the app in the morning and placing a request, I received a text msg indication by whom and when the driveway was to be cleared. The work was done by 4: 00 pm. In addition a photo was sent to me by email when the job was complete.

Loved the promptness and great service! Would definitely recommend this app and service!

Eden was incredible! Super easy to use via the app. After a full day of snow over 10 cm I thought it would take forever for someone to accept my request on the app. The request was accepted after about 45 mins, which seems long, but this isn’t Uber so be patient! Then it said someone would arrive within two hours, which I was pleasantly surprised by given it was the morning after a snow storm. 30 mins later someone was at my house and while I was at work I was able to text them via the app with intrusions. They were super responsive and even took pics of the job when it was done. Worth the slight extra cost to be able to have this done worry free while you are not home!

Signed up for recurring snow removal. The contractors didn't show up till almost 12 hrs after it had stopped snowing. Woke to to see they had done a terrible job see pictures attached. Emailed Eden about our displeasure with the service and this is the response we got,
"I can see from the pictures that the job was completed overnight. They also took photos of before and after. I would definitely recommend getting some salt down on it and with the sun out today it would clear it up, Again my apologies that they came overnight they should have been there earlier. " 
Needless to say we were extremely disappointed and would not recommend Eden to anyone.

I signed up for a reoccurring service for snow care and not thrilled. This is the second time the contractor did a quick job. They even tried to up charge me for extra work then when I said ok they did not do it. Called Eden to resolve the issue and they had no clue what to do. All they could do is take my number and have someone call me back.

Also if you sign up for a job when there is a heavy snowfall don’t be surprised if your job gets cancelled randomly because they are too busy.

Excellent service provided by Ben and Team. I am a new customer and I used snow removal services. Love the system so easy to use, convenient, you can book an On Demand call from your phone using the app. Its made my life so much easier. Thank you team. Jennifer Young

Very professional and clean up well. Contractors are quick to respond via text. We are pleased with their services and continue to use Eden as our landscaping company.

My only advice is if you choose premium grass cutting ensure to let contractors know exactly what you want done each time (if recurring service). Otherwise only grass will be cut.