Elgin Mills Cemetery, Cremation and Funeral Centres

Please fire the receptionist. I did not have an appointment, so I understand that was frowned upon, many of the other places I've visited have been very accommodating and helpful in giving quotes, but NOT HERE.

I was asked when my mother passed, which was less than a week ago. The receptionist did not give condolences, which is odd they would ask for date if not to even offer the smallest of gestures to a griefing son and family. The receptionist gave us a price list and business card and then rudely told us to leave. I inquired about cremation products for the cemetery there, but the receptionist did not understand a single product.

If the receptionist is the front face of administration and this unempathetic and unknowledgable, I shudder to know how representatives behave and whether the deceased's best interests are in mind.

It is very difficult when a loved one pass away and we still have to go through all the arrangements and decision making, being pulled in multiple direction. Words are not enough to express how grateful we are for having our funeral director Viola Zhai and her team along side each step of the way. Her caring, compassion and professionalism helped us through this difficult time of life. We truly appreciated to have Viola there with us.

My Mom passed away in August 2022. During this difficult time, both staffs of Brian Liu and Cindy Tong helped me find a suitable grave lot and assisted with me on burial day in a timely manner. I appreciate their help and kind assistance so much. They did a very good job in a professional way, and funeral services rendered at Elgin Mills Cemetery Center are very satisfied based on my experience. I gave 5 out of 5, a full mark for their good services.

When we were going through the difficult time of losing our beloved mother, it was not easy to arrange the funeral service in a short time. Thankfully, we had Kim Tung as our funeral director. He is very professional and knowledgeable. In our first meeting, he helped us understand the whole process and we were able to lay down the whole plan. With his guidance and advice, the whole funeral service was pretty smooth. Kim, please have our sincere thanks to you and your team.

I want to show my sincere gratitude to Mr. Jason Cabral-Asst Property Manager who helped and guided the family to reform the graveyards for betterment, even though we purchased the graveyards over years ago. Thank you for your thoughtful concern. Helen Ho

This place is atrocious. My friend's father's passing has been a nightmare, with blatant lack of regard for the resting place. This establishment lacks communication between the management and the hands-on team, does nothing to inform the families of any changes to the resting family members, and is nothing but disrespectful when you try to bring anything up to their attention.

Thank you Kim at the Elgin Mills Cemetery for making my experience working with you a very positive and efficient one. Your knowledge of handling a Chinese funeral and guidance made the tough time a lot easier to deal with especially given our tight timelines. The facilities are beautiful - the lighting in the reception room was bright and made for a peaceful and smooth event. You thought of everything we needed from the time we arrived until we left. Thank you for the experience that made this tough time much easier to endure. Our guests were also very impressed with the facilities and the service. Your ability to converse in both Cantonese and English was also top notch.

TERRIBLE old lady at the reception!
she does not let to talk, she interrupts, she yells, she hang up on me.
I didn't remember a section number and she refused to check in the system, she said too much work for her!
foundation was poured in the winter and it is falling apart, I asked to re-pour, I am not satisfied with the provided concrete work.

Usually don’t write reviews on cemeteries, but I believe they deserve 5 stars for their service. They were very accommodating and upfront about the pricing especially when everything happened so fast during COVID. Everything was pretty much last minute, but I was able to get every special religious request for special date for funeral service.i don’t have anything negative to say about this place, washrooms are well maintained.

Mr. Kim Tung, the director of the funeral home and superb. He ensured that all funeral arrangements including other legal matters will be handled smoothly. He paid attention to detail on the procedure to ensure we don't have to scramble documents. Most importantly, Mr. Tung never upsold us anything, and in fact, helped us save around $1000.

The facility was beautiful, and the cremation process was efficient too. The service was amazing and I would recommend it to anyone who needs funeral service.

I called this location earlier to inquire about funeral procedures and pricing for my dad. I was connected to Jack Zhong, as I wanted a Chinese speaking staff because my dad wanted a monk service as well.

He started off the conversation extremely rudely and cold, with zero compassion and just wanted to hang up as soon as possible. He did not provide any details on the procedures, just wanted my email to send me a generic price list. When I asked to confirm if this is the Elgin Mills location he rudely replied "you don't know what location you are calling? ". For someone in the grieving process this is absolutely unacceptable. When I asked how much it was to scatter his ashes on the property, he replied "few hundred dollars, look at the price list". After learning we would not be going with them for the service and cremation, he told us to scatter the ashes at our home instead! Absolutely ridiculous! That is by far the worst customer service I have ever encountered (worse than Wal-Mart, Rogers etc.).

He should not be in the funeral business if he's treating grieving families with this kind of ridiculous customer service. I will ensure my families and friends will not use this location ever again, as there are many competitors out there with far better level of customer service and compassion. I hope the Management Team will see this and take a close look as he is turning business away with his horrific business ethic and attitude.

I would like to thank the Elgin Mills cemetery staff, especially Kim and Emily, for their professional service. Kim kindly helped us arrange a safe and lovely funeral procession for our mom in the midst of the current pandemic allowing us and our loved ones to pay our final respects. We received lots of positive words from our family and friends.

My family and I are most grateful to Kim Tung for all his support and guidance throughout the process. He continues to help us after the funeral was done. He has exceeded our expectations and has demonstrated professionalism from beginning to end.

He showed so much respect to my mom that she values his comments and opinions. He was patient, helpful and very knowledgeable on processes and cultural beliefs.

Thank you Kim for the help and care you have given my family in our time of need!

Kim Tung, Funeral Director at Elgin Mills, was very professional helping us organize the committal service for our dad. He answered all our questions and helped organized every detail.

We also appreciate Adrian Kubicz, Service Co-Ordinator, who was very helpful with the selection of the cemetery plot.

Chang Family

My family and I are very grateful for all the expert guidance provided to us by Kim Tung. He was so patient in explaining all the important details to us and the way he directed each procession was very professional.

My father passed away 2 weeks ago. I am 22 years old and never had to deal with a death in the family before. This was my first and my experience planning and executing it at the Elgin Mills cemetery couldn’t have been any better. Emily was the director helping us and she made sure everything was set up for the day, the flowers were laid out nicely and that everybody was accommodated for. Still being in school and having to deal with the death of my father at such an early age, i had a lot of stress and weight on my shoulders but the kind folks at Elgin Mills cemetery and funeral center made my life a whole lot easier. Truly a flawless experience. Our family back in Iran was able to watch a live-stream of the funeral and they even said it was beautiful. Thank you all for your help. Now my father can rest in peace knowing he is in the care of such wonderful staff.

Hideous service. They failed to provide certifications necessary in a transfer, rendering our funeral arrangements useless. Absolutely do not use this location.

My family has spent thousands of dollars with this funeral home, but unfortunately its difficult getting a refund with this type of service. All four of my grandparents reside at Elgin Mills, but they are constantly woken up by disputes between staff and my family. When we were putting away my grandmothers ashes, EM assigned the wrong box. We had to reschedule another meeting to redo the ceremony. During the actual open casket, the staff had forgotten the flowers my mother had spent hundreds of dollars on. The forgetfulness and lack of communication is a constant problem with EM. When we were meeting to put away my grandfathers ashes, EM had told us to be at the location by 12: 00PM. However, the service before us was running extremely late and we were forced to wait in the sweltering heat (we were not allowed inside). Nobody had called us to inform that there would be a delay, and how long it would take. The staff were unapologetic when we brought up our concerns and mostly ignored us. One of the staff had the audacity to lie to our face, saying that they were on time when we literally saw the car pull up at 11: 45. When we finally got inside, we had to wait again for their handyman to open the box. When they took the glass panel out, the worker thought it would be a good idea to wipe it with brown paper towel. You should never wipe glass with cheap PT, as it leaves stains and residue. For the money you pay, you get terrible service and untrained staff. EM is extremely inconsistent, they do not respect your time and have no qualms about lying to your face. They will make every incident seem like the problem of the grieving.

Amazing service!
Talar - funeral director is a right person at the right place!
Entire funeral ceremony and burial went smoothly.
So impressed!
Thank you team!

We had such a great experience with Elgin Mills Cemetery. The staff are kind, respectful and accommodating. I can only imagine what they go through every day with many funerals going on and with high expectations from the families. Not a easy task. I found from the funeral directors to the receptionist very pleasant and kind. I am grateful for the professional service of Glen who took the time to answer an question while he was on his weekend off. Talar also lowered my anxieties about the details of the burials. Finally, Mark, the Cantonese speaking funeral director helped my dad with his personal needs and followed the Chinese traditional customs precisely. My family will not hesitate to use this funeral centre in the future. Wonderful team.

Mr mom buried in 2019 I had the same problem with this location and staff even though there was no COVID I was lucky at that point but the only answer still Your department staff says I am so sorry to hear that and please contact to discuss it’s been almost two years Her marker is not installed properly it’s two down the water goes all over and after almost two years I don’t see any changes people are complaining same over and over I even spoke with some family members they have all bad experience as we all says this is difficult time itself and people need support and comfort It’s mine part is not easy too and very expensive I actually was going to order flower bed services and by reading all these negative story I am concerned should I do it or not it’s better to hire someone from out side if you have any experience please forward God bless every one

I will update when I am able to as my grief is still too raw. The callousness of this funeral home staff including and in particular management was unbearable!

They would get negative stars if that was an option.
People please do your research before choosing a funeral home for your loved ones!

Had to bury 2 loved ones during Ontario lock down as they both died in January during separate occasions. The employees were rude, selfish, and were completely insensitive towards family members. Lockdown restrictions limited attendees to only 10 in person excluding employees. Other attendees can stay in the cars to watch. Death is already hard and with the addition of pandemic restrictions the environment is even more sensitive. Those inconsiderate employees drive their own cars (one per person) and will park in the best spots so they don’t have to walk far to the grave. Hence other car attendees can’t even witness anything from a far because the employees’ empty cars took the best views. These are emotional family members who have not seen their loved ones throughout the pandemic and now the employees’ selfishness and convenience trumps car attendees from witnessing any last part of their loved one? ! I wish this was a joke. How can such inconsiderate selfish people work in a funeral home? ! Precisely that’s how unfortunate this funeral home is. The garden burial staff will also drive over your loved ones grave instead of driving around it when buffering. Other funeral services know not to drive on top of a freshly buried grave during funeral service as a respect to the dead and witnessing attendees but this funeral home thinks it’s not a problem at all. This funeral home just takes the money and leaves it at that so other services don’t matter because it’s not likely anyone would ask for a refund or demand their loved one be exhumed and replotted. There’s also no consideration for cultures or religions. If a culture requires male pallbearers this funeral home would only provide female pallbearers who will have their long blond hair wipe the casket and require everyone to pause so they could move their hair out of their face. Ridiculous again! There were male garden staff. If there were no male staff members available then the funeral director should’ve specified so at least female family members would take the place instead of random female strangers who have no respect for the dead or any cultural or religious matters. Please train your staff or fire and hire staff members who will actually be qualified for such a sensitive job. Death isn’t a joke. Stop treating it as one. Respect the dead and their loved ones even though payments are already made. That’s the job.

Extremely rude, treated guests coming to a funeral procession very poorly. Wouldn't let people use the bathroom in the main building for those people who were going to a graveyard ceremony.

Stay away!

Our experience with this Cemetery was totally different than what I am reading in some comments. We worked with Talar and Adrian and they both were really helpful. Also the representative at the grave was really respectful and nice (unfortunately can't remember his name maybe Christian or Andrew)
It was our first time to do this in Canada and we had lots of questions and confusions and they replied to all of them patiently
Special thanks to Adrian to go above and beyond to help us pick a right grave. Thank you

I had such a awful experience today with a representative at the Elgin Mills Cemetery. After receiving a letter from the cemetery regarding my son's stone marker was removed from his grave due to being a marble stone without any notification (such a disrespect behaviour). The letter was to take the stone home.i got an appointment 10 days ago and today was my time to discus the matter with representative. He told us because the marker is a marble stone, we can not except it due to climate it might get damage and broken and they can not replace it. I told him this graved stone is a gift to my son and came from other side of the word and we will take all responsibilities and will sign a letter that no matter what we are going to be responsible for it. Our conversation with representative was just 2 mins after 10 days of waiting and told us "Our conversation is over I can not do anything. " He had no sympathy at all (such a cold heart person) and just asked us to take the stone home.
I CAN NOT BELIEVE THIS PEOPLE, NO EMOTION, NO SYMPATHY, AND NOT A HUMAN.

Wish I could give zero stars. The staff is so rude and aggressive. Do not know how to deal with customers, they provide horrible customer service. The receptionist provides FALSE information and when you call her back to question anything she lets you know she did not tell you that and that she is a Christian. I did not know religion had anything to do with providing false information, a simple apology would have been great, but I did not get that. I think someone needs to let her know that more than just Christians are buried at this cemetery. I would get everything in writing from them

I've sent flowers for a visitation here on Mon, Dec 30. I received a confirmation from the flower delivery service that it has been hand-delivered at 2: 16pm. I didn't think much of it because I never had an issue sending flowers with this company but to my surprise, my colleague never received it for her father-in-law's funeral. I called Elgin Mills Cementery and Glen, the funeral director tried to assist me (only giving the two-stars to him because he was nice and helpful). If I didn't keep calling back and forth with new information from the flower delivery service, the flowers would have just been sitting at their reception as decoration (unbelievable). I'm furious the flowers never got to my colleague and I put full blame on the funeral centre due to their lack of diligence. Even after solving the mystery of where the flowers ended up, I am still very upset as my colleague can no longer accept the flowers. It's a tradition that the flowers be burnt on the day of the visitation ($130 loss on my end). Elgin Mills Cemetery NEEDS TO BE MORE diligent with these type of situations, how can you mess up when there's only ONE service for that evening? Would you not figure out that the flowers were for that individual that has passed away and not for your company? ! Wilson was the person who received the flowers that day and he messed up BIG TIME. The funeral centre explained to me that the card fell off which explained why it never got to my colleague's family but it's total bullocks because if the card fell off, the flowers would have never been delivered in the first place as it has the funeral centre's address on it (as confirmed by the flower delivery service). I suggest whoever sends flowers to this location to make sure you call them to confirm.

The funeral for our mother was last week.we were somewhat unsatisfied with the services, a little below our expectation.

Buyer beware! These people are running a scam rather than a business. They will take advantage of you at your most vulnerable time when you have lost your loved one and grieving. Do not give them the deceased loved one information or the place they are kept until you are planning to sign a contract with them for the funeral of your loved one. I went there to get some information for their services and prices. They said they don't have time for that day to sit down and talk to us, but they got my information and the information of deceased in order to make an appointment for next day at 2: 00 PM. Next day at 9: 00 AM I recieved an email from Talar one of the funeral directors telling me they have picked up my loved one from the hospital and his body is in their facility. I was flabbergasted and shocked of their action, because we never signed, authorised, or approved their action in any way shape or form. I definitely will be suing them and the hospital for releasing the body without any request from us or proper paperwork. We don't want anybody go through what we went through with these people.

Had a funeral for my mother-in-law on Oct 19 here and we dealt with Talar who is one of the funeral directors. Our early conversations planning, organizing, and getting the right options for us was nothing but clear and concise. She explained everything fully and also was aware that my wife's family is Chinese and actually volunteered information about a blanket covering ceremony. The pricing was as expected but gave us exactly what we needed/wanted - nothing hidden. My sister-in-law has mental health issues and she even was able to deal with her and did so responsibly without any confrontations/drama/outbursts. She was there for us start to finish. Not sure why there are so many unfavourable reviews and based on our experience, all the staff was friendly and professional. Highly recommend this place - specifically Talar. Thank you for your kindness, expertise, and professionalism.

Will not respect other cultures practices, was approached with harsh attitudes so were other mourning families while visiting.if you are going to contact people about rules and regulations please be at least kind people are hurting

Tried to call to inquire about services, no one picks up, no voicemail and just hangs up. Decided to go there to speak with someone, they made us wait for over 30mins to speak with a funeral director. During the wait, no one came to update us what is happening, how long we need to wait etc.it’s especially frustrating to a grieving family. At the end, we left as no one bother to speak to us.

My sister called this evening regarding cremation for our grandfather and the woman that answered was very rude and could not answer our questions and said to call back another time because she was not a funeral director. She seemed absolutely annoyed and irritable. How could you speak to a grieving family this way? How unprofessional.

The staff in the Center are very helpful and friendly. One huge disconnect is the back office or their manager don’t really care about the services is a very personalized service, it does require to look into the details. I took up a plan ahead services and they send me a generalized letter and assumed I already pass away! Sent them a complain letter and they didn’t even border to response!