Ellesmere Health Group

The front desk lady (Bhakti) is very rude, unprofessional, and not trained well at all on how to speak and deal with the patients.
Despite me being very respectful to her; she was very disrespectful and were shouting. I’m not sure why they hire such people from the streets.

I kindly request Dr. Abounaja to not keep such kind of people who make the clinic name go bad.

This is one of worst receptionist I have ever met. She is not welcome the patient in good manner and treats in a very bad way. She don't know how to approach the people. Even through the doctor are nice the receptionist was the worst.

Absolutely great clinic! Im not sure whats the dr’s name, but he sounds like he is Guyanese from his accent. He solved my medical problem with 5 bloody pills that my other family Dr the past 3 years in Canada failed to resolve. The money i wasted with that Fam Dr! I see some of the entitled and negative comments about service, ITS ALL IRRELEVANT, clearly you are not sick, if u really need help with ur medical treatment u would sit and be patient till u get your dr to work his magic, go complain about waiting long and non smiling receptionists at WALMART, you are here for treatment! Not to say bad customer service is acceptable but grow up and get what u came for. The service from the girls is also very lovely btw!:)

The service here is poor and the staff makes no effort to be professional. They hang up the phone and are only triggered if you call to move to the next step. The phone constantly rings without an answer. I am sure that there may be good team members here, however, I am referencing those I interacted with.

Reception were kind, doctor was excellent and attentive. If anything I noticed a patient being rude to the reception staff, they handled it well.

Wait is worth it. I know i have wait in long que but the Doctor is very positive and everytime i go there I never get stress bcoz of staff they make u more comforable while doing blood work either.

They are doing their businesses in health in the canada health is free when you want to do some test if its not cover in OHIP i was paying by card they said no we want cash stay away from this clinic they don’t know how to talk with the patient to be honest those people are not doctor they are business man all of the clinic

Hurt my arm and needed a prescription refilled.
I waited 6 minutes to see the doctor and he sent me for x-rays and ultrasound immediately.
Faxed my scripts to my pharmacy.
In and out in 15 minutes.

I've been going here for 10yrs and at first the service was great.now, they never answer the phone and when they say they'll have the dr call you, they never do. It's frustrating just how terrible the reception service is.

Worst experience ever had in my life, they didn’t attend you properly. Receptionist sending people they know with appointment. They didn’t care people are waiting for 1 hr for their turn. They didn’t care, I medical line I didn’t expect we need to face this. My suggestion don’t go to this clinic. Totally unprofessional staff.

Altleast they have doctors in clinic, who checkup your health in-person. Otherwise every other clinic I visited, the doctors are not there even in the clinic business hours.

Worst Customer Service, They never answer the the call. I waited for 1.5 hr and after that doctor came And He said I can't do anything Go to Hospital.i just had Vomiting. Lady At the front (reception), She is Worst, She is Literally Rude. Bad Customer service. She Does not even Know When To book the appointment.worst clinic ever.

Great walk in clinic. Came here Wednesday. Waited about an hour. -hour half. Got what I needed. Thank you Dr Abounaja for saving me and my kid from waiting 4+ hrs in emerg.

The whole clinic is very unprofessional, they opened hours later then they were meant to. We were told to come back after a TB testing and that appointments could not be made while others had appointments. We were charged for a form even though we were originally told there would be no charge as my daughter is a student. Overall very unprofessional from both the HCPs and the receptionists.

This clinic is the worst. I’m pretty sure it’s not allowed to withhold a patient’s health information from them. I’ve been calling countless times asking them to give me the result of my report because when they conducted the test, I informed the doctor that I’d be out of the city and made sure I could call to just get my result. Every single time I call, they respond with either of the following: you have to come in or you don’t get your result, I can’t help you and cut the phone, or tell me that they’ll get the doctor to call me sometime today (I’ve never gotten a call). I’ve tried to call so many times, ask if I can get my result over email, and it’s been about a month. Also, for a blood test i did here prior to this, they even asked for money to get the result…

Very unprofessional.they were supposed to close at 6: 30PM but at 5: 45PM it was closed and receptionist told me doctor is not available though I saw the doctor leave after I got out.

This is the worst clinic i have ever visit in my entire life. Unfortunately, there is no option to give worst than one star. The doctor treatment is the worst, the doctor will come to you with his expression on his face.like speak fast i wan to go, you will literally feel he just wants to get rid of you to go home/next patient. They won’t take their time to explain you well, to understand your health concerns. I am not telling you this happened once this happened to me twice at this clinic. On the phone same thing. I swear this is the worst place you can register your family doctor which I did, don’t waste your time and energy to go at this clinic. I have waste my energy, blood, and time. Hope you read this and saves yours.

Doctors are great, but the lady on reception needs to learn how to talk with people. Rude behaviour. 3 stars only because of doctors.

I've been coming here for years. I've been bringing my kids here for years.
1. Best hours - anytime I've called, they've been open
2. They actually answer their phones
3. Almost never a long wait in the waiting room
4. Reception today was friendly, helpful
5. Actually allowed me to come in despite still being in the pandemic
I'd first started going to the walk-in a short walk around the corner but was constantly frustrated by their inconsistant hours and long waits inside. In desperation I once checked to see what else was nearby and found EHG. They've never failed me.
I probably drive by at least 6 walk-in clinics to get here but it's worth it because this clinic puts the others in central Scarborough to SHAME
This clinic is the most reliable.

The service here is poor and the staff makes no effort to be professional. They hang up the phone and are only triggered if you call to move to the next step. The phone constantly rings without an answer. I am sure that there may be good team member here, however, I am referencing those I interacted with.

If i could review and file a complaint against i would have done it way earlier worst over ever clinic. Never pick up the calls. The doctor write wrong medicine name and didnt even write the quantity of medicine. Pharmacy had faxed them almost 3 days ago. I tried to call them everyday. They dont pick or they pick up the phone leave it on the side. The doctor is very irresponsible towards the patient. Don't go on 5 star reviews. Never go there. Its been 4 days still no reply of fax. I would never recommend to any one.

Receptionist was Rude, terrible customer service, belittling use of tone. I didnt bother going back to see the doctor. Whilst i understand my card had expired during the pandemic i didnt know that service ontario was open yet. When i asked her how to go about dealing with expired card she said well you can just pay the doctor.ohhhh is that how we renew our health cards now? Im sure her intentions were good. I mean she had just hung up on another customer who wanted to know when something would be faxed. How dare someone ask her when she might be able to do her job.

I waited over four hours for my daughter's sprained ankle, I can't believe that these quacks are still open with these services.

Horrible service and treatment! I waited nearly 2 1/2 hours for my turn, nobody tells you how long it will take. I had a blockage in my ear and wanted to get a cleanup. Despite charging me extra, the clean up wasn't done properly (doctor hardly spent five minutes overall) and the ear is still blocked. Doctor told me to go home and just wait for it to get better. Waste of time and money! Avoid this place and don't get fooled by all the nice comments shown here.

The office hours are not what they say on their website or on their office doors. They mentioned they opened at 8am on sundays on their website, and 7.30 on their doors. I have been waiting at their door since 7.30 and it is almost 9.30 and their sign still says that they are closed! If you are closed on Sunday then just say it instead of hiding it and lying about it!

He was very unprofessional. I am really wondering who made him a doctor. I had a small mole on my feet and he prescribed a medicine for 400 $. Worst experience ever.

First of all the waiting time is WAY TOO LONG and the doctor is horrible! He came in and barely checked what was going on with my problem. He was rushing everything so i asked if he could just refer me to a specialist. And they didnt even do that either. DO NOT COME HERE. Horrible

Dr. Abounaja is a very empathetic, compassionate, committed, respectful, honest and down to earth Professional Family Physician. His staff Miral and Jayashree outstanding, very patient and friendly. I am stunned with the positive attitude and energy to handle multi tasks at all times! I am happy my family's health is in safe hands.

Dr. Abonaja and his staff are extremely friendly, understanding, professional and are thorough. He takes good care of his patients. I’m so blessed to have him as my doctor and I highly recommend him to anyone looking for a good doctor.
In general, the clinic always busy place but it is managed by a hardworking multitasking staff that makes your waiting time acceptable.

Very unprofessional.receptionists doesn’t know what they are doing.no order of checking people.we waited 3 hours and all the people came after us have been attended first
After waiting 3 hrs doctor ended up getting almost no help as the doctor couldn’t understand the problem
Highly disappointed

This place charges 50$ for a prescription for orthotics even when that's the only thing I wanted from my visit WITH AN OHIP!
Before I went in I asked the receptionist if I can get a prescription for orthotics. I would appreciate if I was told I need to pay upfront. After meeting the doctor when I was told I had to pay extra 50$, I came out and asked the front desk to confirm this and she said it's written and pasted in the wall. Why was this not told upfront?
Advise to the management: please have some tissues, sanitizers and face masks in the front desk. Cutting corners to save pennies puts other patients health at risk!

Never had an issue with this place. Seen promptly, given the attention I needed, and the treatment was awesome! Thank you, tough to find now a days!

The staff and doctors that work at this clinic are wonderful and caring. Doctor Abounaja and his staff are very caring, thoughtful, and knowledgeable. I went there to have a cast put on my wrist after falling on the ice and breaking it. The attention was fast and professional. He listened to my complaints and did is professional best to solve them. I would highly recommend this clinic, Dr. Abounaja and his staff at the drop of a hat.

I was amazed with the service at the clinic. Doctor on duty was so friendly, staff were so nice and helpful. Next time I have a medical issue, I will not hesitate to call them again

I had to reach out to the Doctor for my son and I found him to be incredibly caring, knowledgeable and helpful. Although the clinic was very busy, he took the time to do a thorough consultation with us! His staff was professional and kind during our visit.

I am very proud to be a patient of this clinic for many years.
They are an excellent team of doctors.
Dr. Aboounaja always validates my pain, listens attentively to my problems with concerns and treats me with professional courtesy and respects. He always keep abreast of the best care to provide and that's very reassuring. He is honest and forthright

I been going to this clinic for over five years، Doctor was so professional and nice,

knowledgeable and caring, listened to my complaints and did his best to solve them,

Staff hard working, multi tasking and professional,
It was a busy place they managed to do their best.
I think the reason for the long witing sometimes that they opens in holidays.

Doctor (Abunaja) was professional, knowledgeable and caring, listened to my complaints and did his best to solve them,
Staff hard working, multi tasking and professional,
It was a busy place they managed to do their best