Embassy of Jordan

I would like to thank the Jordanian Consul, Muhammad Erekat Wardina, for his good treatment and hospitality, which is truly something that raises my head.

Absolutely disgusting. I am a Canadian citizen, I have made the horrible decision to visit Jordan back in May. I was detained by the Jordanian authorities for 10 hours at the airport and refused entry for a made up reason. This was the most humiliating experience in my life. Think twice before you decide to visit this corrupt country.
I also emailed this useless embassy twice, but they never acknowledged my complaints. Shameful

The best customer service ever very kind and friendly staff. Noor helped me to process some government documentation. She is very helpful and she responds quickly to emails. Amazing experience.
Thank you so much

I am very grateful for the kind and superb assistance I received from the Embassy of Jordan. Nour was especially helpful and was very kind and accommodative. They walked me through the process of obtaining a power of attorney and were with me every step of the way.

I'm very proud to be a Jordanian and have such a great Embassy in Canada. The staff answered all of my questions professionally and patiently over the phone, guided me on the process to get the documents and the portal was very user friendly. When I arrived at the embassy I was greeted warmly, made me feel like I'm at home in Jordan. The staff were very professional, kind and cooperative. I couldn't have asked for better services- A big thank you to Rudaina and Noor, please keep up the great work. A million thanks to our Consul Mohammad Erekat and welcome to Ottawa.

All respect and appreciation to the distinguished staff of the Jordanian Embassy in Canada for their good treatment and speed of completion.

I needed to do at power of attorney and the service was impeccable! Noor was so helpful and informative. Proud to be Jordanian!

The consular staff is very friendly and professional. I renewed my passport and issued a new passport to my son, the process could not have been easier.
Also I recommend people use the e-services to renew their passports, it’s straightforward and quick.

Best embassy and best service, wonderful and fast cooperation. Thank you with all my heart to His Excellency Consul Muhammad Erekat, and kind Mrs. Rudeina Al-Sayyed for your elegant and wonderful dealings in serving all the Jordanian community in Canada. With every visit to the embassy, ​​I feel as if I am in my beloved country, Jordan.

Super fast service I finished my passport renewal in ONE DAY Love Jordan Thanks for the Jordanian embassy in Ottawa Canada

My second experience with the Embassy of Jordan, I renewed my wife’s passport and mine in a very fast and professional way, supporting all the required documents with no delay.
Big thanks for the ambassador Mr. Al-Qatarneh, Nisreen and all other staffs who is doing this amazing job.
Greetings from Montreal

They are never answered the phone and when you leave a message they are never called back. Very bad services.

Many thanks to Al-Nashmi, Mr. Omar Al-Atoum.the pinnacle of taste and morals has not fallen short, I swear.

This is the worst embassy of Jordan and a disgrace to the human race. The embassy should retrain their staff on respect and customer service. Everyone I spoke to was yelling, rude and acted like the embassy was their own. Start closing your mouths and opening your ears to hear the concerns of your citizens. You are not in a jungle nor are you animals, you are human just like we are and your DUTY is to service the public.

Omar Al-Atoum the person that claims he is Naeb al Safir is EXTREMELY rude and should be removed from his position immediately. He did not let us speak whatsoever and kept raising his voice at us on the phone. He kept fixating on issues that weren’t why we had called in the first place. He hung up the phone in our face and threatened to kick us out of our country (Canada) by “sending in our names” to the government. Is this service? He is barbaric and he needs to leave his position and work elsewhere that doesn’t require you to have akhlaaq or work with people with respect.

We spent half an hour trying to speak to someone about our issues and no one helped, they kept blaming us for being upset that literally no one was helping us. They have the most stubborn and unprofessional workers. After all this time, still our issues haven’t been resolved because of the stuck-up, entitled, arrogant and selfish mentalities that service the Canadian-Jordanian community.

Best service ever! Got my my passport renewal in less than 5 business days. Thank you so much

Lovely ladies working the front desk, was greeted delightfully and very professional. Madam Sareen was very efficient and knowledgeable and guided us through the process. Sawsaan was beyond expectational, amazing service when coming to the embassy. Keep up the amazing work!

Unprofessional I did my passport in June and I am still waiting for it. I call them they are completely ignoring my calls. Where is my passport?

Excellent and clear handling. I submitted a birth certificate and was informed of the required documents. In fact, the certificates were sent via mail with ease and ease. Thank you very much

My three experiences with the embassy were awful and depressing. My advice is that either the full staff take a customer service course starting with the lady who thinks she owns the embassy or replace the whole staff as I feel this is the only way for Jordanians in Canada to get a better service and at least be treated with respect. It is unfortunate to see people working five hours per day not able to provide a basic service to its citizens abroad. I would like to thank the person who mocked me by saying “Hehehe you are asking for a supervisor? ” when I asked one of his employees for a supervisor. I hope to receive a survey or if there is a complaint page to share more details regarding those interactions to submit an official complaint.