Enterprise Rent-A-Car

My first time car rent with Enterprise I'm impressed. Friendly staff at counter, great car and reasonable prices.

Once in a while I need to rent a car, and this location is great, very professional. Prices are ok especially for a weekday rental. I would highly recommend them.

Very cooperative, courteous and professional staff. They made it easy for me to find a good rental option while my car was being repaired.

Still waiting for them to give me back my $300 I've talk to head office this office over a year now no cheque in the mail feel like I got robbed by enterprise and they had given me the rental through insurance for an accident while my vehicle was in the shop that was the down-payment ridiculous and at this location as well

The staff at the office asked me to check things online/phone. They didn't even listen to my query. I wonder what the stores are actually for, if everything is done over the call or online. It might be only in my case, but my overall experience at the office was not that great.

Honestly I went here with my family a couple days ago, and it was one of the poorest rental services I've ever seen in terms of customer service, and just service in general, and the manager is just shocking, you'd think a guy like him would mature, and professional but it's the opposite. I went here because my insurance requested me to rent from them temporarily, and upon arrival they said they had no cars for me, or none in stock, so I'd have to wait. Upon telling them I'd need a car for work urgently he responded with "You can use public transportation" in an aggressive tone, and proceeded to say they don't have any car in stock, despite Enterprise telling me, that I already had a reservation made, and ready, so I had said to him, I will most likely rent from a different Enterprise office or even a different company to which he sort of got triggered, and jealous that I was making Phone calls, and asking for other locations, He even said "You don't need to rent from us, please", and as I close the door, I can tell he was sort of mad, where he said some remark, thinking I didn't hear it. Upon calling Enterprise, turns out he got real jealous, and honestly triggered, that he actually tried to block us, from renting, which shocked us all, and as I call Enterprise Main Number, they were shocked. I'm not sure whats this manager's name is, but I have his card somewhere, I believe its Chris, or Micheal? But the issue at this location isn't the workers, the lack of cars, but primarily the management. I have no clue what I did wrong, entering the store, the employees wanted to help, and he just decided to barge in, and ruin the experience. My insurance already took note, and I already arranged to rent a car from a different company overall, because it was surprising. A middle-aged manager, who works at Enterprise, jealous of someone else finding a solution for a rental somewhere else? No clue. I don't mean to disrespect, but its just shocking. I've rented many cars, in Canada, and in Europe, and I've never met a manager like this in my life before.

They thought my driver's license was fake.lol. So I had to leave and come all the way back on foot. When I got back they had closed 15 minutes early and I was unable to get my rental car

Over many years of renting cars, I've eventually defaulted to using Enterprise. And it's always down to how I get treated as a customer. My recent experience here at this branch is a great example why.

Due to the nature of my travel, I realized I needed a car only a day or two before I placed my reservation. Despite it being a very busy period, the team here managed to conjure up a car for me on short notice.

Throughout the experience the team was courteous, efficient and professional. But more importantly they took care of me and I felt valued and well-treated as a customer.

My gratitude to the team here at Dovercourt in the order that I met them: Alicia, Alice and Steven. Enterprise is lucky to have you representing the company and I'll have no hesitation in returning to patronize your branch.

Enterprise might as well close 947 Dovercourt location down, their customer service skills lack 110%. I approached them about lack of service and then someone came out of office and asked Myself and my Son to leave.there's the door! I immediately called my Insurance to advise them how their Vendor treats their customers and it's a good way to lose Customers in the future. So bottom line don't use this location.

Loved the service and maintenance at this car rental.car was clean and in good condition. The only negative is that the deposit for the car is returned within 10 days. I liked everything I recommend

I was extremely impressed and appreciative of the excellent service that I received from Alicia at Enterprise on Dovercourt. She went out of her way to help me today. I have always had a positive experience here. Thank you.

This place is a joke only care about money not the customer. Location didn't have vehicle another location did but refused to pick me up and to get the vehicle because I was closer to the one that didn't have a vehicle. Very expensive not worth it many others to choose from

Full agreement with all the positive reviews. Sean and Patrick were of great help in selecting a rental- excellent advice and very kind, generous gentlemen. Pleasure all around. If you're in west end, this is your go-to car rental place- very close to Bloor Street (Ossington and Dufferin stations). Highly recommended.

Great location if you are in area especially. It's a small yard and cars get booked early so bare in mind.

Rented a car from them in July. They were friendly and professional. They did not have what I needed but they called around and found one. They delivered it clean, on time with a smile. They walked me around the vehicle and oriented me to their process. Cannot say enough good about my experience with the excellent crew.

This might just be the best Enterprise out there!

I recently required a car to drive from Toronto to Nova Scotia for a family reunion. The staff here were so accommodating here. I got on touch short notice and they did everything in their power to make sure I had a vehicle ready for an 11 day rental. And I sure did.

Not only did they have a vehicle lined up, but they got me in a BRAND NEW 2019 Toyota 4Runner. It had just been delivered. It still smelled like new car. And was a dream to drive.

The staff were helpful, accommodating and funny.
I will certainly be back and look forward to my next trip!

Chris

The service is great and very accessible if you live in the Dufferin or Ossington area. It can sometimes be difficult to park your car so be prepared you may have to park your rental on the street during off hours.

Well priced, and easy pickup in the morning (especially if you booked online). Trying to drop-off a car at the end of the day can be a bit tricky because the lot is very full, but once it is parked, it's easy to just drop the keys into the safe storage box and be on your way.

I’ve always had good experiences here. Free upgrades, they make sure the car has thorough clean before the car is released to you. Friendly staff.