Enterprise Rent-A-Car

No stars. I have a hard time here every single time. They are rude and so not like doing their jobs.

Really poor customer service. Hung up on me when I was asking for a rental. And continued to hang up and then ignore my phone calls back.

So when I went to pick my rental at 9: 30 up they told me I need $300 on my prepaid credit card since it’s prepaid so I went and loaded my card to $300 because it only had $100 on it so when I got back at 11: 30 then I tried to pay and it wasn’t working then Sasha told me “it has to be a debit card” so I was visibly upset as they told me I need $300 on my pre-paid Credit card So I go and get my debit and pay $300 then at 11: 45 after I pay they say “the car needs to be cleaned” so I had to wait 30 mins while they cleaned the car and got my car around 12: 15. It was very stressful and unpleasant experience. This was my first time renting from enterprise and will maybe give it one more chance when I do need another rental and see how that experience is, I like enterprise as a company and heard nothing but good from them so I hope this was just a hiccup or a bad day for the south end location. Returning my rental was easy though just filled it up dropped the keys off and left.

Was told by the manager that I wouldn’t be charge on my visa until my insurance would fix my policy because I was covered for rental coverage! Immediately after I left enterprises turned around and charge me without calling me to notify me, vary bad business practice!

Very very bad service! They give me car for rent, I gave her all my documents, credit card and she told me you driver license not valid, what is mean not valid? Nothing to explain, after I told her but in Kingsway office I can rent and she told go to rent Kingsway office! Please Enterprise when you add people to work check mental and behavioural, because I feel first time, but I am always used Enterprise, more than 10 times!