Enterprise Rent-A-Car

Always quick pick up and drop off and the team and Kevin are always so personable and professional.

Whenever we need to rent a car we are happy to know the local Enterprise has everything we need. Attentive staff is always a plus and you get that here. The process to secure car and drop off were both quick and easy. I overfilled the gas we needed and they credited our account which I was not expecting. We will be back the next time we need a car. We had a Kia Soul and it was a lot of fun. Thanks to the staff at Enterprise. Happy holidays.

Disappointing service provided by Enterprise Rent-A-Car during my recent experiences at this branch. The service received was far from the values stated in Enterprise's claims of "Taking care of our customers, our communities, our employees, and our environment. "

First Rental:
I had created an online profile and made a reservation in advance, but upon arriving to pick up my car, I was asked to redo the entire process. The car was not ready at the scheduled time, and there was no explanation or apology provided. Furthermore, the vehicle was poorly cleaned, indicating a rushed cleaning process with no attention to detail.

Second Rental:
On my second rental, despite arriving 10 minutes early before opening with bags in hand, I received no assistance or courtesy from the agent behind the desk in the cold weather. The car was again not ready and lacked proper cleaning, with visible dents and scratches. I felt compelled to record the condition of the car with my cell phone. Despite having an established profile, I was asked for my driver's license again, with the agent claiming it was the only way to pull up my account, which contradicts my experience at other locations.

I took the time to call the customer service line to express my concerns, and I was reassured that I would be contacted regarding my experiences. Unfortunately, no one ever reached out. This lack of follow-up reflects a disregard for customer service.

It is evident that the service at this location does not align with the standards set by Enterprise. Consequently, I have cancelled all future reservations and would strongly advise others to avoid this particular branch. The disingenuous customer service experienced on both occasions has left me with a negative impression of Enterprise Rent-A-Car.

Rented a car at this location for the weekend and it was perfect from the start to finish! Amazing and courteous service from everyone on the team; Nishant, Kevin and Rae! Would recommend renting from this location!

Nishan at Liberty Village branch went above and beyond to address our concerns and provided fast, efficient, and friendly customer service related to an overcharge issue. His dedication and professionalism truly impressed us.

Horrible customer service. Car broke down. Told them for weeks there were issues. Would not help. Extremely rude. They are claiming I did damage to the car even though it's scientifically impossible and I have proof. Don't not use this location. Worst experience I have ever had.

Absolutely horrible service from nishant assistant manager at this branch have been a client of enterprise for a while. Never had such worst experience reservations was at 12 at Toronto King West
115 Strachan Avenue
Toronto, ON, M6J 2S7 based on the confirmation email which i reached there the was not there the switched location to 120 lyn williams street when i reached there there was not empathy from associate working there they were targeting me and my family the person was extremely rude and unprofessional. They were even telling that i should have called to confirm if the vehicle is ready to be picked up.all i wish from enterprise is to get to the bottom of it. Asking client to wait from 12 to 1 pm to pick the vehicle is unacceptable and unprofessional.i have it on the recording if enterprise care enough to view it.

These guys and gals are the best. Great customer service. I rented a vehicles when my car was in the shop and the service they provided was top-notch. If you need to rent a vehicle on the west side of Toronto this is the place to go.

Beware of this location of Enterprise!

After returning the vehicle, they claimed there were damages and they sent me a claims overview process email.

I was very sure I did not have an accident with the vehicle and asked for pictures which they sent. I went to their office and found that the damages they claim was like a fingernail scratch which may have been there and gone unnoticed when I picked it. You need magnifying glasses to see the scratch. They also claimed a part of the bumper was missing (a very little piece you will never have noticed). My saving grace was that I took a picture of the license plate shortly after pick-up which showed that the bumper damage was already there before pick-up.

Another reviewer had complained about the same issue. I don't know if it's the new management there or whatever, all I know is that you need to be very cautious with this branch! They will try to pin existing problems which they are aware of on you!

Compare their reviews in the last 8 months to prior ones.something is definitely wrong at this branch. If most customers are complaining, then you need to look inwards. There is an internal issue at this location!

UPDATE TO MY RECENT REVIEW: FOR TEN DAYS NOW ENTERPRISE HAVE FAILED TO PROVIDE BASIC INFORMATION ON A LARGE CHARGE THEY PUT TO MY CREDIT CARD LAST WEEK. THE LOCAL OFFICE, AT KING & STRAGHAN, ARE VERY DISCOURTEOUS AND UNHELPFUL ON THE PHONE, AND ALL OF THE DOZEN CALLS I'VE MADE TO ENTERPRISE "CUSTOMER SERVICE" (AND SIMILAR) HAVE FAILED. THE CALL CENTER IS IN GUATEMALA AND STAFF THERE HAVE REALLY NO CLUE WHERE THIS PAPERWORK WOULD BE. THE ADVICE THEY'VE GIVEN ME HAS BEEN COMPLETELY UNHELPFUL. I WROTE TO "LISA" WHO REPLIED TO MY REVIEW, BUT SHE SHE DOES NOT RESPOND, AT ALL, TOTAL SILENCE. I HAVE BEEN A LOYAL CUSTOMER FOR 6+ YEARS. /// My review: Staff at King/Strachan are unwilling or unable to be transparent about a spurious charge they put on my credit card. I have asked three times now for the paperwork related to this charge. I was told the Risk Department at head office would provide. I asked for the phone number or email address of the Risk Department and was told this is an "internal department" and the phone number could not be given out. Really? This is Canada. This is 2023. My recommendation is: stay away from this Enterprise location!

A wonderful car rental experience! The staff were incredibly friendly - particularly Nishant along with the gentleman who checked me out the following day. They set me up with a beautiful vibrant blue Jeep that perfectly suited my preferences. The vehicle was clean, well-maintained, and a joy to drive. I highly recommend Enterprise on Stranchan Ave for their excellent service. Thank you for making my last minute rental experience so easy!

Excellent customer service from the manager Ray, assistant manager Nishant, and Dundas W manager Hishan who went above and beyond to correct a terrible customer service that we had initially received from a different location.

Customer service is the worst; this branch is not helping tourists; if you don’t have a phone number from Canada, they won’t send you an email to verify everything you need before renting the car.

Edit: so i sent an email, as the reply here requested, but of course i never heard back.

They want over $1000 to repair a barely visible pencil line scratch on the bottom of the doorframe. I wouldn't even know if that scratch was already there when I picked up the car. I didn't even see it until they pointed it out when I returned it.

They sent an itemized list with alleged labour and paint that was done to various parts, despite the "damage" only being on one piece. Apparently they replace the whole side of the freaking car.

What a ripoff.

First time leaving a review on a car rental place. This location goes above and beyond for their clients. Amazing staff. Nav and James blew me away with their professionalism and service. I will definitely be renting from them again.

Don't leave anything valuable in the rental car because you likely won't see it again.

My partner and I have rented from this location regularly over the last 2+ years. We have never had an issue until last week. While you may have good service picking up and dropping off a car, you won't have that same service after you've returned the car.

I had left my purse in a rental car that was used for about 5 hours (not long enough to misplace things!). Upon calling the location to tell them this, there was no sort of urgency in checking the car. I personally had to go to location to have the car checked and the bag was missing. Hours later we received a call that the bag was found with two conflicting stories of where it was found. Once I received the bag, I recognized that it was missing the most valuable item other than my wallet which was designer make up pouch.

We were told by the Regional Manager that he would look into it and unfortunately, nothing has come of that. We will not be renting from this location again.

Very friendly and very down to earth staff. Great at assessing needs and not rushing the process. They are quick whether you drop off or pick up a vehicle.

Amazingly kind staff, personable and considerate. Had to rent out of necessity after a car accident and couldn’t be more impressed with the simple kindness the current staff had to offer. No bs, straight to the point.

Highly recommend renting from this location, rented a car for a snowboard trip out of town and they made the process easy. The manager was also a great guy, will come back here in the future.