Enterprise Rent-A-Car

My experience with Enterprise Rent-A-Car CANADA OAKVILLE was disappointing. Despite inquiring about an SUV, the representative took my personal information promising to find something, only to abruptly respond with a flat "no" without even checking. It felt unprofessional and left me puzzled about the need for sharing my details in the first place. Not a pleasant interaction.

Vidur is extremely rude, untrained and will bluntly lie to his clients. Terrible Experience overall, was promise a certain vehicle but they never delivered.a new excuse everyday.

Vidur, Bilal Thank you so much for your help I have been renting the car for so many years from south service location joe thank goodness you left this place in good hand my friend.stuff are excellent. Joe, I told you not to leave this place because, the newer managers won't know me as you do over the years but, Vidur Bilal great guy as well thank you Vidur for being patient and understanding. I have recommended this location to all my friends and family.

I recently rented from this branch and I got to say their customer service is top notch. My car was under service and I was eligible to rent a luxury car. While I did reach them late, they got me a car to get going. Technically, you can swap cars with Enterprise across branches.

When the other branches denied luxury cars cause they wanted to protect their fleet, managers Bilal and Vidur stepped in and sorted the issues seamlessly. The communication has been end to end, they’ve been meticulous with the insurance teams and they’ve provided me a great experience.

Highly Recommended!

I got a rental car from Enterprise while my car was in Budd’s Collision.
We had a great experience with a one-week
Car rental and Yilin (Daniel) was very supportive and caring.
I highly recommend this branch for any car rental.

Great service. A team work with energetic, professional young men willing to help you in the best way. Thank you!

Terrible service. They are located next to Budd's Collision so I use them while my car was with Budd's for repair. Awful service, they even tried to charge my credit card for the rental when the insurance company was paying. I had to fight with Visa to get the charge reversed. Avoid this location at all cost!

Interesting that they asked me to contact them and share the information. I contacted them but they they never contacted me. Them reacting to me was just smocking flame. Don't use this company.

This is the second time I've rented from Enterprise on 2071 South Service Rd location. All the staff are very friendly and professional. Special recognition to Fatima. She exemplify what a customer representative should be. She is very knowledgeable, professional and goes above and beyond to make our rental transaction run smoothly. Thank you to Vidur as well for showing true leadership towards your staff. I will definitely recommend Enterprise to my family and friends.

Vidur, Bilal and team are just awesome to deal with. I had to travel from a distance to get to this location but it was WORTH it!
I recommend renting your cars from here. Extremely helpful. Thankyou for taking care. You guys have got the best customer service across all the enterprise locations i have dealt with in the past.

Awadh Silim was couteous and quick service. I have used Enterprise many times - good company. Howere again I took the liabilty coverage which ususlaly has $0 deductable. I was not told but this time when i took a look at the contract I paid $29.00 for $1000 deductable - may as well save that cost and use my own insurence.

Very likely this year alone I have already used Enterprise over 20 times, and this was the first time renting a vehicle at this branch. Everything was okay except the customer service that followed after the car was returned. Just a few minutes after returning the vehicle I realized I had left my prescribed sunglasses in the sunglasses holder, so I immediately called the branch. Nobody answered so I continued calling until they answered me. After my first conversation I had about 4 more explaining the situation, and every single time their response is the same, they say they will check with aother associates as well the current renter and call me back, but they never do.
Now it has been over 2 weeks and nothing was actually done to find my sunglasses. Very frustating the way they have handled the situation, certainly I would have my expensive sunglasses if they had enough people or at least had some empathy putting themselves in my shoes, but they couldn’t care less.

Enterprise replies just for the sake to respond over a negative feedback.

Nothing was done to help me, and nothing continues to be done. You don’t care about it, otherwise you would have called me back after multiple conversations with your associates. I have also explained the situation to two different managers, and both couldn't care less. I begged them to call me back, but they never did.

I have photophobia which cause my eyes to be extra sensitivity to sunlight exposure. I require my sunglasses to go out, and I cannot afford new ones. Very simple to determine how my glasses went missing, if the cleaner didn't check the sunglasses holders, the immediately first renter have them because he or she was called and left a message to check the sunglasses holder and never called you back. Anyway, that is my assumption since I don’t know if they returned your call because I don’t even know if you even called them because you couldn't care less.

So sad how I am being treated, it is so upsetting to see how your company treats subjects which are not related to your business. Your branch doesn’t care how people feel and does nothing to help retrieve something that was left in the vehicle. Maybe because it has nothing to do with your usual service, but that demonstrates how the business is managed, not caring what happens to a client that leaves something so important in the vehicle.

This is a great place to rent a car. I was helped by Vidur Agarwal, whenever you are there ask for him. He is a great and friendly and very helpful guy.

What sort of an individual do you have hired & conducting transactions with customers? Absolutely zero customer service and arrogant. Impossible to converse with and unwilling in every possible manner. Incredibly disappointed.

The phone line has too long of a wait time — hire more people or work faster. Waited for over 1hr for an emergency

When return car I tell them I have parking ticket they do worry the hat office pay after few months they send bill for 78.00 dollar and charge me other fee they are stupid and not answering me Iwill not rent from enterprise bunch of liars and Steeler never order from enterprise ever again they’re charging extra customers and they’re not informing their fault and then that’s denying it and let the customer to pay for it and also this message will go to the social media to you bunch of Steelers

I was treated extremely well by Hysum. He always has a smile on his face, from ear to ear! Great guy, amazing service! I will always go back to Enterprise because of his service.

Arslan and the team were very friendly and efficient. I would highly recommend this location.

"I recently used Enterprise Car Rentals during my vacation, and I was extremely satisfied with their service. The booking process was quick and easy, and their staff was friendly and helpful especially Mr. Vidur. The car I rented was in excellent condition and very clean. I had no issues during my rental period, and returning the car was a breeze. I highly recommend Enterprise Car Rentals for their professionalism and hassle-free experience. "

Excellent customer service! Suhail and the team went above and beyond to make sure the pick up an return are smooth and pleasant for me. The Kia soul I got is also roomy and easy to drive.

I rented from this location any times before Covid. I’m glad my experience this week is still as awesome as before. Definitely going to come back again!

Great service from Bilal we rented for a couple weeks and he was very helpful, quick and friendly.

This is very disappointing service which i got from enterprises.my insurance company booked 7 seater vehicle for me but they gave me 5 seater from Milton branch.as they said i can exchange my this vehicle from any location and i call every branch they have 7 seater but they are not swapping.today i called Oakville branch they said have 7 seater after that when i said that i want to swap the vehicle they dropped the line.how unprofessional they are.thanks to taught me a lesson for next time.

A shoutout to the Enterprise team at this location, everyone was courteous, understanding and showing genuine interest in going above and beyond to make it a memorable experience. Special Kudos to Jessica, Hysum and Arslan for facilitating all our requests.

Great experience with the enterprise team. They were all so helpful and quick considering how busy they were.

Best rental experience by far. I was sent to them last minute because Budds' Collision did a lousy job repairing my car and it had to be taken back to the shop. Daniel was already late for his lunch break, yet he still patiently helped pick the perfect car I needed and cleaned it up. The customer experience at this location speaks for itself.