Enterprise Rent-A-Car

EDIT Oct 19:

Unfortunately I need to edit this review and drop down to a couple stars. Called the store today to discuss my rental to be told by Candice that it was given away (2hours passed the pick up time) and when I asked why no one called to check in (which is what is typically done) I was asked why should she call me and if I have an issue to search the head office number online myself. I asked her to please provide me with the number and she put me on hold and never came back to the call.
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REVIEW BELOW COMPLETED 3 WEEKS AGO:

Thank you Santasha at location C21S (206 Dundas St. East) for your patience and understanding in helping to sort out my rental issue today, and creating a great customer experience.

Unfortunately the Enterprise app allowed me to rent a car same day when the location was sold out (this is a Enterprise app limitation nothing to do with the location) ; however, Santasha’s professionalism, knowledge and quickness to solution allowed me to be up and running with another car in less than 10 minutes.

I sincerely appreciate all of your help and thank you again for your patience with me.

I will refer everyone I know to Enterprise and I hope my positive customer experience is shared with the location management.

My wife and me always have a great experience for leasing a vehicle at this Enterprise Rent-A-Car location. Ambience for customer service location is awesome. The whole staff team including the front desk are very dynamic and courteous. As we enter, a warm welcome awaits with a smile. Appreciate the sincere dedication/customer service of Mr. Michael Anderson, Asst. Branch Manager who reflect as a potential asset to its employers. He always looks forward in person to meet/greet/explain/accommodate and ensure that customer enjoy their service, and leave the premises fully satisfied. I just returned the car today after a week lease and had a very good experience with him. Thanks to Enterprise Rent-A-Car. Keep it up.

I was happy with my rental. Tash was great, she was alone tho and jugggled the phones and people really well.

Thanks michael from 206 dundas enterprise in mississauga for the rental.i pre booked a day earlier online showed up got my car and returned it with no problem appreciate it.

Whenever I need a truck or a van, enterprise has one available. As a member you can collect free rental days so it pays to get the loyalty card. The cars are always clean and in perfect condition.

I booked a reservation at Enterprise and by time I reached it was closed. I called up at this location and spoke to satasha told her about my situation that I am visitng from Calgary and wasn't able to complete my trip if won't find any vehicle. Point where she went above and beyond for service is when she waited an extra 30 mins for me even after the branch was closed on a "weekend". I was very much impressed by her service and dedication to the work. She is perfect example for customer service. Treating the customers with the best of best! She's an asset for the organization. I wish her best for the future and also pray she gets a promotion too!

Absolutely fantastic rental experience at this Enterprise branch. The staff was friendly, knowledgeable, and went above and beyond to keep me up-to-date with everything. My vehicle also exceeded my expectations.

Where do I even start…
My family and I fell victim to an intoxicated driver who decided to hit all three of our vehicles parked in our driveway. Insurance for involved and we were guaranteed rentals and this is when we were referred to this enterprise.
My family and I dealt with Michael and another gentleman who were very kind and accommodating despite how busy they were. So koodos to those two they have great customer service skills:).

Well into my third week of having the rental the company decided to charge me 600$ - despite having my claim number. I called back and spoke to a gentleman who tried to help me out… great intention but made it worse. He agreed that the company was not supposed to charge me anything yet.they charged me another 900$, then refunded me another 900$ and charged me 200$? Anyways… this messed with my credit. I wasn’t able to purchase anything until the refund was fully processed. I was extremely patient.

Insurance company called and confirms that they are not supposed to be charging me. This is when I had a very very bad interaction with CANDACE. She was very dismissive and told me to be patient. I told her that I was stressed out because of this unnecessary charge and se continued to be dismissive and rude. She accused my insurance of being at fault despite her colleague agreeing it was their fault. She made the whole experience a lot worse.

When my vehicle was ready for pickup I called Enterprise and unfortunately, got to speak with Candace again. She told me that I had to bring back the car because they were sold out on vehicles for March break l. I asked if I could
Keep the vehicle for my planned road trip and of course agreed to pay the difference. She refused and said that there are no vehicles available. I asked if I could return the vehicle and return the next day to rent it out. She refused and confirmed that there are no holds on any cars? I asked her if the vehicle im returning would be sitting in the lot for the weekend she said yes until someone rents it out? ! Then she said “trust me, I’d love to make money off of you but I can’t. ” I was shocked and did not want to talk to her any further.

We called the next morning and spoke to another representative and she confirmed that i could
Keep the vehicle to accommodate my vacation. I don’t understand the miscommunication between the staff.

I returned the vehicle upon my return from vacation and Michael was accommodating. He said I was good to go and the vehicle was in great shape.

To this day, I have not received my deposit back. I don’t write many reviews like this but Candance gave me a really bad experience. Would never come back.

Absolutely inept and incompetent staff at this location. I was made to wait for a good 40 minutes for an All wheel drive car with winter tires (as none of the cars they keep with them have winter tires).

Finally when the guy showed up with the car he crashed it in the parking lot and I was asked to wait for some more time for another car.

They told me they would upgrade me to an atlas without winter tires and would keep the charge for the winter tires because the car they were giving me was an upgrade - FYI I didn't care about getting an upgrade and wanted a car with winter tires as it was snowing pretty heavily that day

Finally I see the guy brushing off snow from a Ford explorer instead of an atlas and I asked someone "I thought I was supposed to get an atlas.why is he working on the explorer".

The guy told me that there was an issue with the tires of the Atlas and that they would be giving me an explorer instead (again without winter tires). This time I stood my ground and demanded a refund for the winter tires and they finally relented.

Worst part is I returned the car 4 days ago and I still haven't received the deposit back. With other enterprise locations I get the deposit back within 48 hrs.

I called them and they put me on hold for almost half an hour.after which they said I would get it by today evening (although I don't have any hope for that)

They said if I dont get it they will connect me with the accounts dept. Isn't that something that these people need to figure out and not the customer?

Don't make the same mistake as me and stay far far away from this location

It is run by a bunch of clowns.

I was looking for a rental and Happened to book one at this location. I changed my mind when I reached their Location. I got a pleasant surprise reaching their as I got to meet Michael there. He gave me the best customer service which one could expect. He is so very knowledgeable and accommodating that even I changed my mind that which car I want, he left no stone upturned to get me to the car of my choice. If you are looking for good customer service and want to deal with someone accommodating, I guess you can rely on Michael.

Tried to get a rental at 5: 00pm, I saw 6 vehicle parked in the parking lot but he said he doesn’t have any cars available? Which makes no sense. Also no line up at this time but I was put on hold for more than 20minutes and no one picked up. Not sure if he was being lazy or just didn’t want to work because it was close to closing time?

Just wanted to leave a quick review and thank the team at this location for their service and help! We had a great experience with our car rental!

Definitely a great rental spot
Good rates
Bilal is amazing when it comes to finding you the perfect car for your needs

Nice. Employees in this location are friendly and they make sure car is ready if you have booked and checked in online.

Excellent place to rent your car. Been renting for over a month, clean good cars. Excellent customer service! Especially Kamal went out of the way to help when you really needed!

I already booked a rental car for them, when i got there they said that no car available for me. Staff is very rude customer service is very bad. I wouldn’t recommend to go here.

Great service and very friendly staff. It was a quick transaction both during pick up as well as drop off. Will definitely book again and highly recommend them.

I have used their service twice and will be using in future too. It was good overall. I had recommended to my friends as well.
The second time, I rented Chevy Spark in which the Steering was tight after I drove a few km. I sent an email in the night but there was no response. The next morning I called and they gave me another car which was good.
I had to spend a very little time both at the pick up and Drop which I liked. Actual closing time seems to be 5pm where as the website & App says 4 pm. I have already mentioned this to the staff.

Excellent location and service. All the staff are top notch and i loved whenever i rented from here.

Made a reservation for Saturday 8/15 over the call with customer care. She confirmed the reservation and also confirmed the vehicle is available.
I went to pick the car, stood in a queue for 30 min and to my dismay the staff said that they do not have any car available in inventory.
I showed him booking confirmation but he said may be customer care person did not check the store inventory.
Seems like there is a huge disconnect between customer care and rental offices.

From my experience, they are good until you make a booking modification while renting or until you accept any of their "offers".

Two weeks back, I had to extend my rental for a single day, I called them and ended up extending for 3 days when I heard about one of their offers. To my regret, I ended up paying more than double the the amount that was told to me for the extension.

To top it off, they also added another extra day though the car was returned well before their closing time on a Sunday. Although I was able to get the amount for the extra day back after calling them up, I still ended up paying double the amount for my booking extension.

They never mail you any updates on the initial bill (unless you ask for it multiple times), my advice is to keep an eye on the credit card bill after returning the car.

So I didn't have such a good experience with them which is disappointing because they used to be very good. I called a couple of days ago before my reservation and they had told me there would be many cars to choose from.when I got there it was not the case. They gave me the right size car, however it was dirty. There were crumbs and water empty bottles in the back seat. The key fob would not retract my key so I struggled to get it out in order to start the car. The rearview Camera was crooked. I'm going to a different rental place from now on. Check their times. If you return the car after the work day at 4pm, they will count it as another day

Friendly and efficient. I needed a rental car for a couple of days while my normal car was in the shop. This 265 Enfield location got everything arranged perfectly, with CAA discount and a custom pickup location. Everything went smoothly both in pick-up and drop-off.
Just be sure to inspect the car yourself when you get it. Upon return, I was asked about some scratches on the car, which I had already identified and pointed out when I picked it up.

Please fix your phone system with the voice mail thing. I booked a pick up through insurance (enterprise priority pass) but when I called, I could not get through the phone system. Now I have to go to another enterprise location and because they don’t have the type of car I reserved, I have to pick up there and drive to this location to swap

Best rental agency hands down! They are expensive I agree but hassle free and worry free renting and super easy to communicate!

Rented 3times and I always come back just incase.

I have been trying to reach your team for last two days and looks like your telecom is not working.
Its almost three moths since the time I am using an SUV. I had spoken to your guys more then a month back that the vehicle I am using is having issues and needs to be replaced with exactly similar one. I haven't heard back from your team. Guys are bothered for customer and taking things for granted just because my company has booked me through you guys.

Great customer service but whats really shady about this location is that they always show the vehicles available online, it will let you book a car and then you'll get a confirmation message.

The messed up part is that days later they will call you stating that nothing is available and basically asking you to either change the date or go somewhere else

Professional helpful staff.smooth transaction in both pick up and drop off.they offer me an upgrade to larger car for free as I didn't wanted a hatchback one

Hit n miss.if you dont have cars, why does the website let us book?

This is a recurring theme and looking at reviews, clearly has happened to others too.

They give you a call saying that we dont have cars and reason for the mess is "website is not linked? Ingenious.we are almost in 2020 and smart people still get opportunities to "blame" technology.

SO at other instances, when the website REALLY DOES say that there are no cars (and wont let us book) then that should mean you guys have gone out of business. Isnt it?

These guys were really good to me; I needed a last minute rental with no reservation, and I was stuck at another Enterprise location that had no small cars available with such short notice. This location drove a small car to the location that I was at so that I didn't even have to come to them. All in all it was a seamless experience that took 15 mins max from phone call to driving off the lot. Highly recommend. Steven Ligori was the rep that made it all happen. Thanks Steven!

I made a reservation 3 times at this location on three different occasions. They called to cancel my reservation all three times at the last min. The reasoning given to me was that they have absolutely no cars at the location in any category. I decided to walk-in and see if its true. The representative told me that they had cars and wanted to rent them to me at 3x times my reservation price. Sounds like a shady business and I would stay away.

Very poor quality of customer service, difficult to find, Poor quality client - business relation. Unfriendly frontdesk

Great service at Enterprise Car Rental @ 265 Enfield PI, Mississauga ON, L5B 3Y6. Starting with branch manager - Karen Saini, and every single employee/associate at this location are very professional, customer friendly, and they provide very good service.

Really friendly staff, super helpful, and the car I rented was clean and running perfectly. Would come back for any future car rentals.

The staff at this location are very helpful and friendly.
They made my car rental experience very pleasant and always made me feel comfortable. I never had any problems with my rentals. Those guys are the best.

Worst place to rent your car
They will give you faulty car
will not match the same replacement car as you had before.which every other car rental company does it.charge you more days and other charges
will ask you to leave the car on driveway they will pick up woth no charge.but they will change you for extra days and service that they have to pick the car off you.they will waist your a lot of time
not recommended

I've been renting from this location regularly for two years now. They've had some of the friendliest possible customer service I've ever dealt with and it's an incredibly convenient location as well.