Erin Mills Acura

Just a shout out to Eugene and Shafin at the parts department who are always great on the phone with us when we order parts or inquire. You have a great team there!

From
Bishal and the Autoglass Pro Team

I walked into Erin Mills Acura, as I originally planned on financing my vehicle after my lease term was over. Simon was very thorough with me and asked all the important questions on why I wanted to finance my car instead finding a new lease. He gave me a step by step process and clearly labeled out all my options, if I were to finance the car compared to leasing a new car. Simon ended up giving me an amazing deal where I was able to trade in my vehicle and got a significant amount of cash back which was used to get into a 2024 VW Jetta. I am extremely satisfied with the service that Simon provided, and would recommend him to anyone looking to get a new car. Thanks Simon

So impressed with service advisor Harry and Parts Specialist Alan whom both helped us tremendously when we brought our daughters RDX in for service last week. They went above and beyond.we have an RDX and MDX ourselves and always appreciate the attentive service.

First off, I would like to say how highly impressed my husband and I are with Erin Mills Acura. We went in on Tuesday evening October 31st, 2023. Let me start by saying from the minute we walked in the sales manager Harjosh, greeted us within 1 minute with a warm welcome and offered us a beverage. He asked us how he can be of service and told us to take our time to look around. He reassured us that whenever we are ready the sales advisor Sean Lee would take care of us. Let me mention Sean and Harjosh were not pushy nor judgemental, only positive vibes and energy throughout the entire experience. After my husband and I decided what we were looking for we went over to Sean. From beginning to end Sean listened to our needs, as we wanted to do a trade in a 2019 Honda Civic, he explained everything asked if we would like to get the car appraised, to see what numbers we are working with. Harjosh did the appraisal of our Honda Civic. Sean ensured us they will provide us with equity back on the vehicle. As stated prior he offered us more than actually expected, which is rare (lets be real on trade in's). Sean was extremely thorough, explained the process from beginning to end, was not pushy and listened to our needs. The overall experience was wonderful from beginning to end. We ended up going with an Acura MDX and all our needs were met. Even meeting with the finance manager (they did not try to upsell any extended warranty or extra features for the car) a bonus as most dealerships do this these days as we are aware it's a business. On the day of pick up November 03,2023 (they had stock =) of the model we were looking for) the delivery was smooth and seamless. Sean took his time to go over everything with us and ensured a seamless transition. He even followed up with us the next day to see how the vehicle was driving. We even got to meet the General Sales manager Karan (who left his meeting) to thank us for our business and thanked my husband for returning a clean car when he did not have to clean the car upon return. We are BEYOND pleased with our overall experience. You felt like you were dealing with a relative (guiding you truthfully) more than a business. The entire team was professional, genuine and most of all welcoming. We found in the past some dealerships like to perceive you based on outward appearance especially being a family who identifies as black, we felt welcomed and that the team was culturally responsive and appreciative to their clients needs and we THANK YOU (this is so very important and as a family we are huge on cultural responsiveness and awareness)! Sean is the guy to see, when you are ready to purchase a new vehicle. Thank you Erin Mills Acura, you have one happy family! We will be back soon =) 10/10

I had come to this location to try the RDX and the MDX. I am a Southeast Asian woman under 5 feet. I had told the sales rep who I was introduced to about my want to test drive both cars. The sales rep kept repeating that its a big car and was unwilling to let me test drive it until my husband told him that it was a my car and I wanted to test drive it. After I walked out I was disappointed with the way I was treated and when the rep called to follow up I told him that I would not be working with Acura for my new purchase because of his attitude.

Sales manager Simon Dai is very helpful and friendly. I got a really good trade in value of my Civic here. And all the process and negotiation went quick and smooth. He has really good point of view on what you need and the future value of your car that you having now. I just got my new 2023 Integra A spec 6MT here. Love the car. Highly recommend to look Simon Dai for your next car.

Don’t buy used cars from them. They are scammers, they were trying to sell me a 2022 MDX. They claimed it has no accidents, they even printed me the car fax report which shows no accidents.

Lucky enough before buying the car i wanted to check the bluetooth connection, i recognized the previous owners names who happen to be my friends. This was their leased car that was involved in a major accident (27k claim), and was fixed at the same dealer (acura erin mills) i called them and confirmed that the VIN number is the same as the VIN number of their car on the police report.

Car VIN number is 5J8YE1H36NL800902
Acura MDX 2022.

I suggest you check it’s file in the MTO to review all police reports listed on this car.

Funny enough the sales manager who was trying to sell me the car is the same person who my friend was following up with to get his car back after being repaired (he showed me the emails).

Bottom line, the body shop which is managed by acura does not report to Carfax so the accident will never get reported, allowing them to re-sell the car without claiming that it had an accident.

When i confronted the sales manager and the general sales manager, at the beginning they were defending their position, when i was about to leave they started to offer me other stuff, i guess they were trying to cover up what they did.

Update on August 31,2023:

Talked to Service Manager Allen. Very friendly and reasonable person. He made sure the problem is debugged properly and made a temporary fix. He also worked to fix plastic rattling noise from the passenger side window. They will work on a permanent fix later when the harness arrives. Additionally, the front door driver side seal will need work. I will update the review after that work.

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I went to Erin Mills Acura service department for the first time to repair the memory seat position issue on my 2019 MDX on June 08,2023.

The issue I reported:

The car seat and steering wheel don't go to their set position by itself. After entering the car, I had to press the switch & then it was going to its proper position.

Timeline:

June 08,2023:

They said I had three key fobs registered to the car. However, I had only two key fobs. They thought one of the key fob is hidden inside the car. They suggested I reprogram my keys and take the 3rd key fob out of the equation. This seemed like a weird diagnosis to me. However, I agreed at that time and paid $291.48 for reprogramming. They booked me for another day as the reprogramming of key fob couldn't be tested that day. Additionally, the reprogramming did not help memory seat position issue.

June 30,2023:

They diagnosed the issue is coming from power window master switch. Ordered the part. Booked me for another after the part arrival. The issue was covered under the extended warranty.

July 7,2023:

They replace the driver master switch, which does not solve the issue. They had to order another part for master switch assembly.

August 22,2023:

They replace the new part. Tested and the service advisor said he checked the issue is fixed over phone. While picking up my car, I checked and the issue was not resolved at all. I show the issue again to service advisor and technician foreman. The foreman said they need to replace the steering wheel column. They ordered the part on that day.

August 29,2023:

The steering wheel column is replaced. The service advisor called me and said he and the foreman both checked, and the issue is now resolved. I went to pickup the car after hours. I checked the car and I saw the issue is still there.

It's been 5 times going there with the same issue. I don't think they have a grasp on the issue at all. What bothered me more was the misinformation. The service advisor kept on saying he checked the issue while he didn't.

After each service visit, the dealership calls you to provide feedback. I provided feedback two times. After August 22,2023 visit, during feedback call, I wanted to talk to a manager. I was never forwarded to one. After August 29,2023 service, I again wanted to talk to the manager of the service department, and I was forwarded to the same service advisor.

We met Harry Shivnani, sales & leasing consultant 3 days back. He showed us a good range of second hand cars in RDX series. He also helped us understand Acura brand very nicely & was kind enough to accompany us for the test drive where he spoke more about the particular model we were interested in. Finally, on the day of delivery he went through all the documents & reviewed the car again with us. He showed us all the detail work, we had requested him to get it fixed by his detailing team. Amazing work on the car it looked brand new. Must say Harry, you have a great balance of professionalism & personal touch. Thanks for everything once again. Highly recommend anyone who is interested in Acura, must consult Harry Shivnani.

We were greeted by Wilson Lin with a giant warm smile with a nice firm handshake. Also Wilson had a great sense of humour, great laughs over the short period of time with him. We went through the CARFAX info, negotiated my trade in value. Wilson broke down the cost of the vehicle including any options/packages/fees and taxes. Everything was transparent and all of our questions were answered. The whole Erin Mills team came by to congratulate us on our new purchase. We quite enjoyed the experience of purchasing a car at Erin Mills. I may need to apply for a job here as the vibe on the floor was amazing.

Met with wonderful guy over there named Muhammad Abbasey, he understands my need and give me good advice. That wasn’t a problem. The problem was I needed a car finance done and everything in one day and he made it. Thanks buddy. Gonna give 5 stars to this person and team.

I would like to thank tommy, Freddy and nick at Erin mills Acura. They did a great job and helped me get a new TLX. I would refer all my friends and Family to them

I recently bought an Acura ILX 2021 from Mr Azam Riffat at Erin Mills Acura. He is very knowledgeable and professional, and helped make our decision to buy easier. We are very satisfied with our purchase. Acura Erin Mills is the best place to buy a car.

Sold me a lemon used RDX 2015 which kept having major issues over the three years I had it. Avoid!

Unprofessional Sales & Leasing Consultant/Product Advisor

This was my first visit to an Acura dealership. Last week, I went there on the recommendation of an existing customer of the dealership with the intention of negotiating and signing a lease agreement for a new vehicle.

Unfortunately, my interaction with Josh B, the Sales & Leasing Consultant/Product Advisor, was my worst Customer Service experience at any dealership that I have ever worked with over the years.

He was arrogant, condescending, and outright rude. He would not give me a chance to talk and would not listen to anything I had to say or ask.

The interaction left me speechless for a while, wondering what kind of dealership I had walked into. I had to actually stop him talking to let him know that his behavior was arrogant, rude and totally unprofessional. At that point, he did apologize however, he promptly left and disappeared leaving me hanging. Very strange. Disappointed.

Management should ensure he receives basic customer interaction training so that other potential customers are not humiliated.

Alan Vong at Erin Mills Acura is an amazing service manager! I would highly recommend bringing your car in for service and dealing specifically with Alan. He treats customers with the upmost respect and grace. His attention to detail and ensuring customer needs are taken care of is one of his many talents.

Thank you Sean and Alan for setting me up with a brand new 2022 MDX. Supper friendly and professional team. Excited and can't wait for the car to arrive. Highly recommend Erin Mills Acura!

Big thanks to Shan and Allan for getting my car in on very short notice and doing a fantastic job with fixing the problem. Thanks guys - really appreciate the customer service!

I recently purchased a vehicle from Erin Mills Acura from Azam and the service was spectacular. Azam helped me get the exact car I wanted within my budget and made it work. Thank you so much Azam I will definitely go back and recommend anyone to him.

One of the best dealership for sales and definitely service. Service advisers now how to treat people.

Removing my five star rating for this dealership. While the sales process was great I can't say the same thing for the service side. One of the toggles doesn't work on the steering wheel all the time (more often than not). Not a big deal in the grand scheme of things.but when you buy an Acura of all things (especially at this price point) you would expect to have everything work especially when the issue was from the start. Neither the dealership or Acura Canada wants to assist. Kept being told by the dealership that there is nothing wrong to well "Hopefully with the next update it will fix itself" or by Acura Canada that I could pay another dealership to run tests and see if the other dealership can find the issue (thanks acura for the great advice but why on earth would I pay another dealership for your problem). Gm never once responded to my emails. Never again with this dealership or Acura. Take your business elsewhere

I bought my Acura here with Jazz - he is amazing to deal with! He really cares about his customers, worked to get me the best deal and overall a great experience dealing with him. If you want to but an Acura ask for Jazz at erin mills location -Highly recommend

Bought a car from Acura of Erin Mills and dealt with Jaz and Alex.

Best service I have ever received in my life.

These gentlemen were supper accommodating and fulfilled all our requests.

They treated us like absolute royalty.

Would recommend everyone to go here for their Acura needs.

You won’t find a better dealer!

Cars are all well detailed and maintained.

Great Customer service

I recently had a small part break in my 2015 Acura RDX. So I decided to call Erin Mills Acura to inquire about a replacement. The parts employee was very knowledgeable and knew exactly which item I needed. To my surprise it was much cheaper than expected. I went in a few hours to pick it up. Shan Merinnage from the service department aided me with replacing it as I am not the handiest person. Needless to say I left the dealership a very happy customer

Sean and Wilson are the stars and they helped us every possible way they could on our new the MDX! Highly recommended!

I had the pleasure of buying a new Acura from Sean Lee at Erin Mills Acura. He has a great work ethic and was always available throughout the car buying process. I will definitely be recommending to my friends looking to purchase an Acura.

Very friendly staff and quality services. Thanks to Wilson for making our first Acura purchase a wonderful experience. I definitely recommend Acura Erin Mills for all your vehicle needs.

Great experience always coming to Erin Mills Acura. The staff are very kind and patience with you. Kathryn M is my favourite service advisor I always communicate with, she is very knowledgeable and directs me to the best solution for my vehicle. I’ve been coming here for years & with her proficiency and kindness I always come back. Peter S is such a trust worthy shop Foreman, he has lots of experience servicing and repairing- saving me $$. Thank you Erin mills Acura for having the most knowledgeable staff & best leading service.

I had a great experience buying my new 2021 TLX here at Erin Mills Acura. From my salesman Nasser, to the Manager Karan, they were a friendly and down to earth sales team. I got a much better price than anywhere else in the city, no high pressure tactics, and just an all around great experience. I'd definitely recommend both the 2021 TLX and Erin mills acura.

Just picked up my new ILX this afternoon.what a great experience at this dealership. Sean, Karan and Dan were all so kind an professional, not to mention super easy to deal with. Special thanks to Sean for his patience with me as he navigated me through every single feature of this car right down to the radio settings. Thank you so much for making this so enjoyable:)

Excellent customer service by Sales consultant Mr. Wilson. He knows how to satisfy the customer with all their requirements. I will highly recommend him as he can not just get you a good deal on Acura vehicles but also can match or beat the deal given by any other Acura dealers in Ontario, thanks again Mr. Wilson

Jazz was awesome, very friendly with myself and my parents. Walked away happy with a brand new RDX. Will come back again

The sales as they didn't inform that I must go to the maintenance in the facility to have free oil change for life.

We had an amazing experience at this particular dealership and location as the staff were very kind, helpful, and accommodating to our needs and our budget. Sean and Jaz were especially very understanding, kind, helpful, and communicative. They went above and beyond to ensure that we leave satisfied with the best customer service! Furthermore, the RDX we got is brand new and not only does it have very impressive, as well as helpful features, it also proves to be very fast and cost efficient! I highly recommend this dealership!

Josh helped me our with my new car and I have no complaints in anyway about the service. He was great, very friendly and helpful. When I first went in ready to buy, I had some unexpected technical difficulties on my end and he was very understanding, and 2 months later when I returned he still gave the same great experience. Josh went above and beyond to try to accommodate any way he could. Definitely would recommend both Josh and Erin Mills Acura.

Great job today from Allen in service. Really knows how to treat a customer. Wish everybody had the same approach. Took care of all of my questions and concerns. Would highly recommend him to anybody!
Thanks Allen!

I recently purchased an RDX from Nasser @ Erin Mills Acura. Nasser was amazing to deal with - he worked with me to find the right vehicle, at the right price, at the right time. I highly recommend that you reach out to Nasser - his follow up- is great and you'll be in good hands.
Overall - my experience at this dealership was very positive.
Thank you Erin Mills Acura!

Had a pleasure to work with Sean Lee as my Sales Executive, he did a phenomenal job to provide me with necessary details to acquire new RDX tech package, plus went above and beyond to add some perks like free oil change at each service. I really appreciate that.
Other staff members like Karan and Jagdeep were helpful too, and they went above and beyond to get me approved with Zero down even if I was in landed status.
I gave 4 stars due to the fact that even if at the end I got the car with Zero down, had to face some delays in overall process, got some negative surprises during the transaction (like need to give some $5k-$6k as a security deposit that no one told while booking the car), got a suggestion to take Silver (when I booked for a Gray), had 99 kms on Odometer at the time of delivery (as they had to drive it from another dealer, why not tow it instead, as with 99 kms on odometer, its not new anymore).

But overall, I would say, its a bitter sweet experience for me, I got the car I wanted, with some hiccups. I will share another review once I visit Erin Mills acura for my first service.

The best dealer in town and Sean Lee the best sales consultant in the country. Highly recommend this dealership!

Just picked up my new 2021 tlx from general sales manager Karan Sharma who I have Been dealing with over 5 years, I always get the best experience with him, best dealership ever, come see Tom Zhang sales rep he is so friendly and knowledgeable, if you get these two when buying a car you cant go wrong! Freddy Wong sales manager offered us complimentary beverages on such a hot day! Love the staff!

I dealt with Nasser, Best salesperson around my experience was excellent smooth a easy and a great deal!

Amazing service and very knowledgeable staff. I was able to test drive all the vehicles I needed to before making my big purchase and everyone made the whole process smooth.

I called in, Tom picked up and booked appt at 12pm, when I came in, Tom gave me the bigger welcome. I check 2019 Highlander, which is in great condition, and for the price I also talked to the Manager Freddy, who is great.

After bad experience with performance north acura
I went for erin mills acura and am very happy after that decision
Very skilled and knowledgeable personnel
Kathryn is very helpful person

I wasn’t given full satisfaction on the purchase of my new car. Karan was the guy I was dealing with. He wouldn’t slightly budge for anything I ask for and didn’t provide good customer service. They don’t write what you want explicitly then hold you accountable for something you weren’t given. Don’t do any deals with Karan.

However Alijca and Kayla were amazing sales girls and they did an awesome job on making sure I get what I want. They even worked after hours for me and did their job well. You should go to either one of them.

I bought a TLX last week from this dealership. Excellent service provided by Ajay (General Sales Manager) and Andy. Both went out of their way to help me choose the right car and gave me best price. Highly Recommended. Ajay and Andy are Great

I recently went into Erin Mills Acura for a routine B1 service and had a couple extra services added on for the benefit of my Acura TL. The service I received from Alan, Omar, and Paige was exceptional, as per usual! I felt respected and valued and I was especially impressed with the friendliness! I ended up with my battery dying on me and as soon as I called Paige, she had someone assist me with a boost and then Alan followed up along with Omar by replacing my battery immediately while I waited with a complimentary massage chair experience. Overall, I would highly recommend Erin Mills Acura and I want to especially thank Alan, Omar, and Paige! Awesome work!

This is by far the best Acura dealer in the GTA from dealing with the service manager Alan to the sales manager Karan this dealership always shows they care for you. Jag knows how to run a good dealership and knows how to keep customers happy no matter what. This is by far the best over all because this dealership doesnt stereotype you like other Acura dealerships.

Sonamjeet was an amazing salesman. He wawas ve informative and thorough. He negotiated an amazing lease for my 2019 Acura MDX A-SPEC. He explained everything in great detail. He has followed up with me to see how we are enjoying the new vehicle as well as to answer any questions or concerns. Would definitely recommend him as well as this dealership. Ajay Bhushan was also very instrumental in closing the deal.

I had a bad experience with Erin mills acura when i brought Acura RDX they promised that they will provide winter mats without any cost. When I went to take delivery they refused. No one responds after so many followups even i referred a friend there and they started blackmailing once my friend buys the car they will provide mats. Don't ever think to go to this dealer worst customer service.

Second time getting a new car from this dealership in the past 5 years or so. Most of the personnel is different but this dealership is still pretty good at reaching out to see if you need help relatively soon after you enter, and are no-pressure.
The sales team was also good and respectful throughout the process. Soni in particular was great during and after the purchase and made sure that a potential issue was mitigated, and Gio was also helpful throughout the process.
Would highly recommend their sales team.

We bought an RDX. Mohammed, my sales person was very helpful and took extra effort to explain the RDX. Gamal, the General Sales Manager also took extra effort in explaining the pricing. I would rate their effort very good.

I did not care about the cost of the RDX as long as I got the feeling that I paid the right price. Even though Gamal explained the pricing, I remained doubtful about that. I don't think it would be fair to blame them, it is just the way the pricing and car deals are made.too complex for any one to figure what the total price of the car is!

I started my day planning to buy a car of another brand and I don't know how I ended up in Acura Erin Mills finishing a deal of buying a beautiful car, and I enjoy driving it so much.
The staff where amazing and helpful; Mehtab with her worm welcoming and excellent way of interacting with clients, Giovanni being opened, and honest, with lots of simplicity and confidence in explaining all details about the car, and that helped in building up trust and assurance in myself that I had made a good choice.also I thank Kevin for his support.patience, positivity and support would be better than hundreds of spells.also

I have to say I've bought a few cars in my day and the experience I had at Erin Mills Acura, specifically with Geovany Martinez none can compare to. He helped me throughout the process, with selection, weather I should lease or Finance - I chose leasing after he presented the many benefits. Also, his patience, know all, and sincere approach left my family and I with an unforgettable experience. I'm glad I spoke to Geovany the day I entered the dealership, I highly recommend you ask for him if you want to be a satisfied customer as I am. Thank you Geovany.

I went to Erin mills Acura today to fix my Radio /Audio and was blown away with the world class top of the line customer care service by a specialist named Alan Vong. His genuine advise and tip saved me lot of bucks which i would have spent at another dealership if i had not been to Erin mills Acura, Mississauga. Hats of to Erin mills Acura and Alan. Definitely my only stop for all my needs for my beautiful Acura. Hard to find such noble people and an honest dealership now a days. God bless you Alan and God bless you Erin mills Acura. Genuine advise to all, do see these guys before you make a final decision anywhere else.

I bought a new car from this dealership last month. I was helped by Alicja Vigna, Sales Rep and her manager Ajay Bushan. I was very satisfied with Alicja's service as she explained everything clearly in detail and found her to be very transparent which I appreciate. I received a good deal and Alicja worked with me throughout the entire process to deliver pleasant experience. I highly recommend dealing with Alicja at Erin Mills Acura to receive trusted advice and will definitely deal with her for future needs!

Had a terrible experience here a while ago with the service department, they told me they would be storing my car in one fashion when it was not. Then head office told them to release my car to me and the service manager refused, this is after the Honda representative gave them the instructions earlier in the day. The service manager flat out lied and said he never spoke with Honda rep that day. I find it hard to believe as I was in contact with said rep throughout the day regarding this matter, especially about me picking up my car up to store it.

For anyone wondering Honda corporate apologized several times for the incident but I had lost faith in the service department and took my car to a different Acura where a great client dealer relationship developed.

Most of these nice reviews are obviously fake. Walked into this dealership. Was not greeted by anyone (just ignored.) Then finally, a salesperson was nice enough to ask me if I needed help (even though they were busy with another customer.) He made a call or announcement to ask someone to help me. That was nice of him and I don't blame him for moving on as he was busy with another customer. I stood in the dealership for 20-25 minutes and no one came to speak to me at all. Now - it was indeed 5pm on Friday. Sure it's one hour before closing, and perhaps folks are busy, but you would think this dealership is interested in getting business. You would think maybe someone would come out and say "sorry sir, its really busy and everyone is tied up.can we make an appointment? " To add insult to injury, the useless secretary saw me checking out cars and asked me if the keys on her desk belonged to me. I politely said no. When walking back as I was roaming the dealership, she asked me again if I was sure that the keys on her desk did not apply to me. I just shook my head and walked away.
This dealership lacks basic customer service. I'll be taking my business elsewhere. Pathetic service. Not sure how this dealership has such high reviews. Those bots in Bangladesh must be working OT or something.

I went into Erin Mills Acura about a couple weeks ago as I was in the market for a new vehicle. I ended up getting approached by Jaron Kong. To be honest, I typically hate going to dealerships because the way sales people approach clients can come off a bit aggressive and desperate. Jaron offered assistance, at that time, I had told him I’d come look for him if I had any questions. I ended up collecting my thoughts and questions and asked Jaron for assistance. He was great! Answered my questions, was very patient and very informative. Definitely felt like I was talking to someone that knew the car inside and out. If you’re looking for an Acura; Jaron Kong is your guy, especially if you want a great sales experience! And especially, if you don’t want to feel like you’re getting hounded to get a sale.