Euro-Parts & Eurohome / by appointment only

Helped me diagnose the issue with my AEG convection steam oven. They sent me schematics and instructions on what to test and quoted me the part I need. Didn't try to direct me to a service tech for an expensive service call to tell me what I pretty much already knew. I'm reasonably handy, so, with the info provided, I'm feeling confident I can make the repair on my own. Excellent customer service.

Excellent customer communication and service. Appreciated the quick turn-around with parts-in-stock, and was able to pick them up same day.

Whatever you do don’t purchase from this location. Avoid Stacey’s support, is just an old lady with no empathy, and would purposely hide purchase details in order to get more money out of you.
The owner needs to get this old ladies behaviour checked, that clearly has too much on her plate to provide appropriate customer support, or even have any attention to detail to understand customers needs. Be very careful when purchasing from her.

Roxy is knowledgeable, fast and exceedingly good at solving problems for customers

Euro-Parts is lucky to have such great customer service and support

Thank you Roxy

Kitty McConnell

Great customer service, Michelle listened to my problem, provided suggestions and sent an email with instructions.

I can’t say enough about the service level and great staff at Euro-Parts. A huge shout out to Jerjen who worked tirelessly on solving my issue with my Liebherr fridge and freezer doors which did not match. After his hard work and perseverance they look great.

Excellent communication in a prompt and friendly manner. Issue was resolved via emails in less than 36 hours. Very satisfied customer here!

Five stars for Mr. Albert. If everyone in this world were as professional, kind and nice, what a wonderful life it would be. Thank you very much for your help!

Terra did a super job. The communications with her were excellent and I think she was one of the most professionnal person I have been dealing with in a customer service department. The shipment of the new unit (a Smeg Toaster) took less than 2 calendar days, unbelievable!

Congratulations!

Ordering some parts for freezer was a breeze very helpful and her knowledge is amazing for someone that has just started working at her new job as a parts person #1 in a year from now she will take over

I was very please with the excellent service provided. It was swift, courteous, efficient and above expectations.

Very satisfied with my experience getting a Smeg coffee carafe replaced. Staff were quite helpful and courteous.

From beginning to end I received top notch customer service from Terra at Euro-Parts. She is a credit to your company.

Very helpful and friendly team. Super responsive on emails. Listened to my concerns and actioned them to support my SMEG product malfunction.

Lorsque j'ai contacté le service à la clientèle par courriel, on m'a répondu rapidement et on m'a offert une solution. Le service était courtois et chaleureux. Je suis très satisfaite!

Absolutely incredible service! Very friendly and fast service. Just an amazing experience for my Smeg replacement. Thank you

In an age where having a real person to talk to instead of just blanks to fill in on line, Roxy was able to walk me through identifying the parts I needed for an AEG hood fan. I made my way to Euro-Parts after hours of searching for the parts, the dealer that sold the AEG appliances was of very little help. Profound thanks Roxy.

I emailed about a faulty blending cutter assembly on my Smeg blender in the morning and within an hour had an email response. The issue was resolved by mid-day - shipping a replacement part. Great customer service.

Une excellente et rapide réponse à ma requête. Une agréable conversation avec la représentante au service à la clientèle. Merci
An excellent and quick response to my request. A pleasant conversation with the customer service representative. Thanks

I submitted a request for a part for a 2012 Liebherr fridge, with a picture of the complete part. Roxy replied with a detailed picture of possible parts and asked me to confirm what I needed. Once I placed the order, the parts arrived in less than two days. Very good service.

What an absolutely professional and warm team of helpful customer service oriented people. These are the friendliest and most helpful service providers I've ever experienced in my 25 years in Toronto. Phone call was answered very quickly and all questions were answered professionally and kindly. I'd give 10 stars if I could. Thanks again Euro-Parts!

This company gives me peace of mind knowing that if I have a problem with one of my appliances they resolve the issue in a friendly efficient manner. My replacement arrived the following day. Thank you

Our SMEG kettle failed after two years of service. The thermal fuse we needed was not available, but since we also have a SMEG toaster, Annelies at Euro-Parts submitted a loyalty appeal on our behalf, and SMEG is replacing the kettle at no charge! Great effort by Annelies and much appreciated! Euro-Parts has really gone the extra mile for us!

Attended the training seminar with a friend of mine for Liebherr Refrigerators.

They make great cranes and fridges lol.

Staff is warm, accommodating. (Hi Jurgen)
Nice day trip. God's Country up there!

This company, ”Smeg” is stellar. I am the proud owner of three of their appliances and love them all. They are the focal point in my recently renovated kitchen and are admired by many.
Upon reaching out to this team to fix a problem, the team was immediately engaged to assist me in a timely matter.
Being in the client experience business myself for over 40 years I was exceptionally pleased. They went above any and all expectations.
I would recommend whole heartedly these products and how they are committed to ensuring client satisfaction.
In closing, I am still saving to get that refrigerator of my dreams because I believe that would be “ las piece de resistance “ in my kitchen.
Check them out. It’s worth it.
Karen Kroon

I am sooo pleased with the service from Euro-Parts. Every conversation and email correspondence the individuals were kind and understand. They advocated on my behalf for a replacement appliance from the manufacturer. Absolutely 5 stars from me!

I have received excellent service from Annelies. She is so prompt and polite. I had very satisfactory experience in solving my problem with SMEG.
I appreciate Annelies and her colleagues tremendously. A big thank you.

Extremely great communication with agent; product warranty respected.
Easy process for product replacement and fast reception of new one.
Thank you for your great service.

I have dealt with this company 2 times in the last few years and can not say enough good about the customer services. I live outside of Canada and have contacted them for parts and service issues with our refrigerator. Parts were easily purchased and shipped to family that would bring them to us. The staff is knowledgeable and friendly and happy to help.

My deepest gratitude due to outstanding customer service provided by Roxy. Organization should be proud having such highly professional and responsible specialist

A great experience overall! Had a broken SMEG kettle and euro parts connected me to the right people and the issue was solved! Great customer service, very professional! These folks are the best!

My coffee maker stopped working, and it was outside of the warranty period.

I emailed SMEG - Service department. It took a little while for a response, but once they did, they were very responsive and worked to help me resolve my issues.

Excellent service from EuroParts. Terra was exceptional in approaching my problem and was excellent in communication and solving it. Bravo Terra and thank you!

Superb service and advice from Roxy (Customer Care/Service) and Jurjen (Tech Advisor) in my effort to fix a unique problem with a Liebherr ice-maker.
THANK YOU!

I had an issue with my smeg drip coffee maker. I was put into contact with Euro parts to help me.
Then I was helped by Terra and Jared.
These two were INCREDIBLE, their customer service was beyond helpful from sending me help videos right away then trying to walk me through the process. They were very quick and efficient at responding / calling me back.
They both deserve 100 stars. Thank you so much for giving me the best smeg experience on-top of their already amazing products. Will continue to purchase all my smeg products.
HUGE THANK YOU!

I have been waiting over 2 weeks now for the washer in my unit to be repaired. Service technician came, said the water valve needed to be replaced, said I’d hear back the following week. It’s now been 2 weeks and still no response.

Terrible company

Customer service team super helpful in getting me the part I needed for my dishwasher. Shipping was efficient and refreshingly they used all recycled materials to package. Highly recommend.