European Touch Beauty Centre

I arrived on time paid for my service in full before even heading into the room. I was doing an acne facial.

I was placed in the room and made to wait 20 minutes before my service had started. I was told that there was a double booking and there was only one person who can do the job.

Yes, the facialist did not cut out the time, however, I had a ride waiting for me for 20 minutes because of the delayed service. This is why I'm not giving a one star review.

The facial experience itself was not relaxing as I had to request myself for music to be playing in order to feel like I was getting a facial and not be distracted by the outside noises.

I gave this place a second chance. I came here a few years ago, and even back then I had a disagreement with the same lady who did my facial the first time over pricing.

This place may work for others, but I didn't feel respected for my time and felt like the facial service was mid.

Love European Touch! Always friendly and nice! I did today there facial! Highly recommend this place!

Honestly the best spa I have been to. As a male it’s very common to feel a little uncomfortable and out of place when at a spa, but they made sure to make me feel very comfortable. Always recommended. 10/10

Loved my oxygeneo facial today with Netta. She’s very nice and friendly. My skin looked amazing afterwards and I felt relaxed. I booked again to see her in a few weeks.

I got my eyebrows done by Elina, she’s very very sweet with me and tried her best to do my eyebrows. I love the results, and I’m excited for the final results after healing soon! I totally recommend her for your eyebrows!

I'm a little disappointed that I was charged 130 for mani/pedi when the website mentioned $30-40 for a mani and $50-60 for a pedi. Both services were to have include exfoliation and hot paraffin wax treatment, which I did not receive during service. When I called to book the appointment I requested for the basic service when I was asked. Towards the end of my service she started to rush because she had another client that was coming to her. At the end when I gave them the gift card to pay she told me I had to give them 48 hour notice because they have to process it first, yet I used it the next day somewhere else no problem. I will not be going back there again.
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To your response:

First of all your website states "*Includes exfoliation and Hot Paraffin Wax Treatment" if this is not part of your service, then you should update you website. Secondly, I had no polish, absolutely nothing on my nails the day of the visit. And has per the "Gel" during the pedicure service, nothing was applied nor was nothing mentioned. Clearly, you did over charge without an explanation because when called to book the appointment I had asked for the basic services.

I visited for the first time and had a really enjoyable experience. I’ve been to other nail salons before, but since COVID I try and find places that are less focused on rushing customers in and out. Here I noticed how relaxed customers and workers were; no rush to grab just any colour or pressure on the esthetician. This was a super great feeling as I could actually relax and enjoy my manicure. Phoebe did my nails and took the time to make sure each nail was the perfect length and colours were applied with attention to detail. I will be returning to their salon again and I am already recommending them to friends!

I’ve been a client with European Touch for a number of years now and I’ve always found them to be clean, professional and have great service.
Happy to return for my services each time:)

All the staff are amazing, very kind and professional. The spa is super clean and refreshing. I highly recommend this amazing place!

The staff are all very professional. The place is clean and well maintained. Service is great!
I thoroughly enjoyed the oxygeneo facial that I received. Would highly recommend!

I came here after finding out that there's a waxing salon near my house. I was very pleased with the convenience. When I walked in, everyone was nice and pleasant. The area was very clean.

However, I was surprised by a few things when I started. First, there were the usual forms for client information that every client signs, but what I was confused about was the lack of details in the forms. There was no questionnaire about previous treatments, health restrictions/allergies, and other beauty treatment inquiries. Since I know my skin quite well and I wasn't too concerned about my skin, I decided not to bring it up.

While I was signing the form, I heard someone with a loud voice complain about something. I wasn't too focused on it so I couldn't hear, but I thought it was a customer. To my surprise it was an employee; they continued to ramble as I was entering my treatment room.

I was welcomed by the esthetician to the treatment room (I apologize for forgetting their name, it might have been Jennifer). They were quite friendly. I laid down on the bed and got ready. When they were waxing my underarms, I was surprised at how they applied the wax on my entire underarm area. I've never had a treatment that way; in my experience, the technique used was often to apply more than one application due to the different hair growth directions of the underarms. When they took the wax off, it hurt so much more, and they did not place their hand on the waxed area to minimize pain as well. The same goes with the other arm. She grabbed my arm really tightly as well throughout the process.

After the wax, she decided to massage my underarms which was a very pleasant surprise. I appreciated that very much. However, when I went to look at my waxed area, I saw a big area of blood clots on one of my underarms. I've always had a few tiny blood clots on the hair follicle area, but this was a much bigger blood clot that looked like I was punched. I showed it to my boyfriend and he was frightened at the sight. It disappeared after 3-4 days.

I still tipped the same amount at the end because it was a service, but I'm not sure if this is where I'll frequent for my waxes. I appreciate the happy demeanor of the staff and how polite they were, but unfortunately, my skin does not seem to enjoy the salon very much.

DO NOT give this woman your business!

She created one of the rudest experiences I’ve even had in my life. I booked a pedi with a gift card as a new mom during covid.

The day of, I had a terrible sinus migraine and called in shortly before my appointment to let them know I probably shouldn’t come in as I did not want to take a chance and expose anyone to anything. Usually I would take a pill and carry on but we are constantly asked to - protect others and stay safe!

The owner herself said “No problem, call us back when you feel better. ” End of conversation.

Over a month later I called again to book, provided my gift card number and booked a pedi for the next day. I show up at the appointment, I sanitize, fill out paperwork, get my feet in the tub of water, had an extra 15 min delay and as soon as my technician comes to greet me I’m told my gift card with over $65 has been VOID because I didn’t call in 24 hours before to cancel my first appointment! Are you kidding me?

She waited until I arranged childcare, came in, filled out paperwork and soaked my feet to inform me of her policy? Would you have wanted me to put your staff and customers at risk? Why didn’t the owner mention it on the three occasions I spoke to her on the phone?

To say I was insulted is an understatement. Shame on her and her lack of professionalism, let alone pathetic customer service. She even went so far as to say I was using covid as an excuse. Yeah right, to miss my one and only pedicure in over a year.

I’ve worked in the service industry my entire life and this is the worst I’ve ever been treated by someone who is attempting to run a business.

Don’t waste your money or your time, I hope I can spare someone a bad experience. I will go back to Allure Nails in Mississauga instead, those women know how to run a business flawlessly!

European Touch has been providing me with Spa services for over 25 years and I couldn't be more satisfied! You will encounter a professional environment from the moment you walk through the doors to the moment your leave. They have gone above and beyond with ensuring the proper protocols are in place to ensure your safety. Well done European Touch!

Great medi spa offering some of the newest services on the market. Danijela is an excellent aesthetician and I trust her completely with any service she recommends. They offer great package deals for some of their services that are very reasonably priced compared to some other spas. The place is clean, nicely decorated, and every experience I’ve ever had here has been very positive. Convenient location with lots of available parking.

Been to this conveniently located spa approximately 3-4 times and most of my experience has been good. I especially like that this location accepts Way Spa gift cards. My most recent experience actually prompted me to post a review. I arrived a few minutes before my scheduled appointment and had to wait almost 20 minutes before I was brought to the room for my service (waxing). Upon arrival, I was asked to pay for my service as it was 3: 45. I would’ve preferred to settle my tab after my service. I did hear other patrons paying after their pedicures had completed, so I’m not sure why it was necessary for me to do so.

I waited another 5-10 minutes in the room for my service to begin. I had booked a Brazilian wax.

I did find the wax to be warmer than usual but was told that it was the same setting as always. I did feel discomfort throughout. I was told that I had dry skin and felt that I received a lot of tending to after the waxing had completed (applying moisturizer, witch hazel and baby powder). Once my esthetician left, I was getting dressed and noticed some bleeding. It was significant and explained the reason for the added attention at the end of my service.

When I brought it up to the esthetician, I was told that it was common. It isn’t common for me, and that’s why I trust spas of a certain caliber. I was the last customer of the day.

That being said, I am not sure if I would return to this spa. If I did, I would recommend having Nicky perform your services, especially bikini waxing and booking earlier in the day if your schedule permits. I hope that this review helps to improve service and assists others who are planning to visit this spa.

I am very thankful for an amazing facial treatment I had at your spa!
The staff is kind, friendly and knowledgeable. A special shout out to Dragana and Nikki, who provided me with the services.
The beauty center is clean and has a modern decor.
I would definitely recommend your spa to everyone.

The only spa I’ll visit from now on! Everyone is so incredibly nice and exceptional at what they do! Special shoutout to Nicky; you are the best!

Jennifer is amaaazing! Seek her out for waxes. She makes you feel very comfortable and does a great job every time!

I have been going to this place for over two years and I don't trust anyone else with my wax. Jennifer is amazing and she makes you feel super comfortable. Would defiantly recommend this place to everyone.

I recently moved to Mississauga and as part of the new transition I was in need of a high quality nail salon. I was absolutely thrilled with my first experience. The attention to detail and customer service provided by Jennifer is the best I've experienced from a salon. Not only will I be returning frequently, but I'll be recommending to my friends also. Thank you, again, Jennifer for making me feel so welcome and providing me with an amazing experience!

I’m new to the area so after passing buy multiple times I decided to walk in! Jennifer did my Spa Pedicure for me and let me say - not only is she very kind but she did an outstanding job. My feet and toes look AND feel brand new. Thank you.

About a year and a half ago, I suffered from a chronic cystic acne breakout after using birth control pills. It was mortifying having to deal with the issue barely into my 20s after I had gone through my teenage years seamlessly with clear skin. However, after two facial treatments done by Jennifer, I have to say this is the first time I've seen my skin FINALLY start to clear up and show results. The thought that my skin will be near crystal clear by my 21st birthday brings me to tears.

I will say that the prices are a bit steeper than other places I've gone to for facials in the past, but after seeing how drastically my skin has improved over the course of a month, I have to say that it is definitely worth your time and money. Jennifer is very patient and attentive to my skin concerns (not to mention very educated in terms of skin care) and always makes my visits worthwhile. Every product she's recommended me thus far has done WONDERS to my skin. I've only purchased a cleanser and moisturizer thus far (which are the only products in my skin regimen at the moment) and they've done more for my skin than months of antibiotics and other skin care "cult classics" or seven step skincare routines have done for me.

European Touch Beauty has definitely found themselves a regular and very satisfied customer in me!

I moved to Mississauga about 6 years ago and looked for a nice nail salon. After so many horrible experiences, I ran into European Touch on hurontario, wow! Was I relieved or what? The reception and the customer service was on point. And being a person of color, I was not judged upon entering the salon, nor was I talked about while being worked on.if you know what I mean.

Ms. Jennifer helped my feet get better. I had this horrible cracked skin behind my feet and she didn't judge me, but she introduced me to some cream I now call magic feet cream. Within two months of visiting Ms. Jennifer at European Touch, my cracked skin disappeared up to 90%. Looking forward to loosing the remaining 10% of those monsters that taunted me for years.

Very nice and fun to visit always. Lovely people altogether! Go see Ms. Jennifer, awesome lady with good stories!

Stay cute everyone!

I went today for the first time! I had a great experience and the staff was very nice. Very organized and clean place. Ask for Jennifer if you go!

Jen has been my beauty therapist now for over a year I always enjoy my time at European Touch all the girls are so friendly and always happy at what they do. Jen goes out of her way to make you feel special.

I went there about a week ago and I had a service with a new girl that works there, I think her name is Sylvie. She was fantastic! I have been there before but didnt like my service but i thought I would give it another try, since I live close by. The only reason why i give it 4 to 5 stars is becasue of her. I found the other staff abit rude when I was cashing out the way the other lady spoke to Sylvie was abit aburt and rude. I knew she was new becasue she said she was as we were talking. I would go back again but it seems like they are still abit rude and I find their prices change all the time!

The owner has very poor customer service, in addition to that she is a cash grab hungry.
I has gift certificates from Way Spa and when i booked for my wife for a service she asked for the certificates to hold the booking. It turns that she charged the certificates before delivering the service which was a future appointment!
When I asked her why she did that she said that is the policy, however, Way Spa told me no redemption before the service is delivered.
The owner also said that she asks for customer credit cards to do the bookings which is a lie because we used the service once before and booked over the phone.
Be aware not to give any certificates or credit cards to her in advance.