Fairfield Inn & Suites by Marriott Toronto Airport

STAY AWAY! I booked an Executive Suite online, but they offered me a small room in another hotel because the elevators were out of order and no rooms were available on the lower floors. What’s worse, no shuttle service was provided so I had to walk to the other hotel with my luggage at midnight.

After my stay, I contacted the hotel for a refund of the price difference between the two rooms. I didn’t even ask for additional compensation. It took two weeks for the front desk supervisor, Radhika Puri Batra, to respond to my email and he simply refused my request for no reason. He believes it’s reasonable to charge me the price of the Executive suite but kick me to the cheapest room in the nearby hotel. Isn't it ridiculous?

Again, if you wish to have a good sleep before/after a long trip, Hilton Garden and Hampton Inn are right next door. You will pay less and have less headache.

We were bumped from the hotel to another down the street. I was told there were simply full but there may have been more going on.
The hotel down the street had great food and terrific service!

Great room. Do not put your expectations on the sofa bed. Breakfast fast was breads, scrambled eggs, bacons and small sausage, taste just fine. Fairly price

Good food in restaurant, breakfast bar was good, room comfortable. Travelled for medical reason staff were very helpful.

It was one of the worst experience with hotel belongs to the Marriott rooms were not well cleaned and the hotel staff are not professional at all unfortunately made the wrong choice it’s just waste of money

Excellent location if you want to be next to the airport. Rooms were smelly. Breakfast was good but could be better if they add more hot items to their menu.

Perfectly adequate for an airport hotel with a free shuttle to/from the airport. Small pool and basic gym (2 running machines, cross-trainer and dumbbells) to help recover from the flight. Breakfast was ok, but I doubt anything was made fresh on site (unless you count warming up pre-prepared food). Can’t understand why all the plates, cups and cutlery at breakfast were disposable, with the knives barely fit for purpose. The amount of waste was/is staggering. Guess it comes down to profitability over sustainability hence 1 star.

Internet very bad so you can't print. The location is close to the airport, you have the express bus 800 meters away and it leaves you at airport 1 and 3 and the Keplin green line subway or you can take the train at the airport and it leaves you in the center of Toronto in less than 30 minutes. You can get around quickly with any public transport. The breakfast buffet at the hotel is acceptable.

First, the restaurant. Although the food yesterday was fine, the service was awful to the point of being funny. Our server was indifferent, and had obviously never worked in food service in her life. We were ignored for the first 15 minutes. On taking our order, it became immediately apparent that the meals are prepared exactly to recipe and never, ever customized – guessing offsite prep? We watched in amazement as our server's first attempt to pour a beer resulted in a full 6 inches of froth. Finally, I had to get up to go find us silverware and napkins, which you apparently have to ask for if you don't want to eat with your hands. The room was nice, though curtains wouldn't close all the way, and there was some noise due to being near the airport. Front desk staff were okay but uncertain how to do some things; a bit more training would be useful. All in all, we had a visit fairly typical of the profits-above-all Marriott chain.

Needed a place for the night while passing through YYZ. While clean, the room and hallway were dated and had a terrible color scheme. We were disappointed with our choice. Service was indifferent by some staff.

Good value for the money. No airport noise and a good breakfast. However, the AC in the room is noisy. Also, the mini fridge does not have a freezer.

As a moderately-priced Marriott near the airport it's a perfectly fine choice. The free wifi is ok for basic things but slow for streaming. Breakfast buffet area has decent choices and well-run. Shuttle service to airport was one-time and efficient.

Room service was not provided and it is very unpleasant to arrive at night and see the beds unattended, it is unforgivable and very unpleasant to arrive tired of visiting your city and see that scenario.

I generally don't leave reviews on hotels, but in this case it's worth the time. My 3 year old son left his teddy bear in the room and we only realized it when we got home. We immediately contacted the hotel, they took note of the dates and the description of the bear and they said they would get in touch. We thought that this was the end, but they called us the next day informing that they had searched for him and had him with them.the hotel team set about tracking down the bear and calling us to let us know. This is true customer service from the front desk members to the cleaning people. Finally the bear is on his way home. I will definitely come back to the hotel.

It's close to the Airport, casino, race track and 427. Excellent parking garage. There is a Lil pool and small weight room with treadmills. Complimentary breakfast that I did not try yet. Very clean place tho.

Enjoyed the stay! Front desk staff are very nice and helpful.
Radhika and the other guy at the front desk provided good
customer service.