Family and Children’s Services Niagara

I want to thank you to everyone at the FACS Building for building your trust with us. We have come to get to know everyone at this building and love you all. Thank you for everything. You have made things easier and I know that you care about the children that pass through this building. It is hard sometimes because you are dealing with people's children and it makes it very difficult I am sure but we have been shown nothing but respect and love and just want to thank you for everything. The relationship we have built with you is very nice and I appreciate that. So I want to thank everyone at this office for just the kind services we have received from you all. You show my little boy so much attention and it is just nice to see. It is a difficult and touchy thing to be dealing with but I know that things will be okay in the end. I will be bringing my little guy to you in the future how you big he has gotten later on down the road. You have been a part of his life and think you deserve a chance to see him in a few years

Had a horrible experience with this organization they did nothing to help me during a kinship I was involved with. They should be ashamed of their organization doing minimal to help at risk youth.

If I could, I’d give it NO stars! Fought for a year for my last daughter, bent over backwards, did everything they asked, I had 3 days until my daughter was supposed to come home to me, Covid happened. I couldn’t see her for 5 months, come September everything changed and I was now “not able to have her in my care because history was repeating itself and I couldn’t make the “right” choices for my daughter” why? Cause I was of LEGAL age and had NO children in my care so I drank in the summer? ! On top of not being able to see her for 5 months? Ok.

I found the service friendly; i do hope they looked into the situation because the commotion and yelling is still occurring

Have had visits for the last 6 months and never been told any concerns, always been told we're doing great with our son and with all the other supports we have.first incident and they take him and say they NOW have concerns. Where's the fight to keep the promise that was made to keep our family together? !? ! Our worker not even trying to fight for the truth, they just don't want to do the paper work it seems.my son is 6 months old and when we get our visit, he doesn't even recognize us.his development is going down the hole because we NECER had sthis many issues at his appointments. Now he has 5 things wrong with him since he's been in Cas care, he has a blister that looks like a grease blister and the foster family say they don't know how it happened, and he's still there! So when we give the true explanation of what happened and yous choose to disregard all the times we were told were doing great then turn around and say you have concerns that you CANT EVEN TELL ME WHAT THEY ARE! So we can prove to you that we're not who you think we are.

I hate them. They control my life. I’m not even allowed to have sleepovers and I’m almost 18. I hope they all get what they deserve. They are fake. And ruined my life since I was young.