FedEx Ground Terminal

Second time a driver has reported no one being home when they didn’t even try. Been home all day. Worst automated system to speak with customer service as well. Wish companies would state who they deliver through so I could avoid fed ex. Problem every single time on the drivers part.

According to Fedex, they have attempted delivery on four separate occasions, sometimes twice a day. I've been home on three of these occasions. Do you think anybody called or texted me? They said they texted me today but guess what? Nothing on my phone. And who gets a delivery at 7AM? I get deliveries all the time and they always get into to my building. And when you call up, do you think you get to talk to a real person? No its just a minefield of one automated menu after another - hugely frustrating. I teach customer service for a living and Fedex doesn't have a clue what the meaning of the phrase is. If given a choice i will never use Fedex.

DO NOT USE FedEx! Pick another delivery service if you want your shipment to come safely and promptly - there are options!
In my experience, the delivery date kept changing from April 8 to April 10, then to April 13.
Apparently it takes FedEx 4 days to deliver a package from Woodbridge, ON (Apr 9) to London, ON (distance is 190 km). Perhaps, they have been using camels.
When in London, the package managed to stay "In Transit" for 2 days (!) before getting to the destination.where I found it dropped at the door (expected) with the box open (not expected at all!).
So much for the expedited and secure service from the company that claims to deliver one.

After delivery drivers lied about attempting to deliver my package for 4 days (did not attempt my buzzer code which is attached to a cell phone) they finally brought my packages to my door. They threw them roughly against the hallway wall while swearing and complaining about their job. They shattered my 6’ tall mirror into bits. My bedframe box was ripped so my entire bedframe was just out on the floor. I’m attempting to claim the mirror online but the fact that there is no way to report the delivery drivers for being absolutely incompetent is beyond me. I’d love to give them zero stars.

Horrible delivery service, nothing but problems and excuses. I will never, ever order anything again that will be shipped by FedEx.

HORRIBLE service. 1 1/2 hours of my time to attempt to pick up a package from fedex location that the driver failed to mention is on a closed road! Lost time, gas & patience only to go home empty handed.

Staff are friendly and very helpful. They actually carried my big IKEA boxes out to my van for me.

Packaged arrived quickly but pretty beat up. I guess I can cover the hole with wrapping paper as it is for a gift.

Tracking history attached for your amusement. Three packages come in to this terminal on Monday, one gets delivered to my door, follow up on the other, goes on truck, comes off the truck, sits at this terminal for two days, customer service says we'll get it out to me same day, doesn't happen, call Wednesday, say "We're doing our best, cyber weekend was successful this year, huh? " along with "weather is crazy these days" but will deliver on Thursday, goes on truck, comes back off again, call customer service, say "We don't actually put it on the truck, we scan it and if it doesn't fit then it's kept at the terminal until we scan it again", check in Friday morning, customer service says "It's not going out today so we'll see what we can do on Monday". I bailed at this point, told 'Jackie' this was the most ridiculous experience I've had with logistics and I opted to drive 15km to go get my package from their South of 401 terminal. FedEx is the last logistics company I thought would do this.

Update: I spoke with customer service on Friday, suggested I should just pick it up, drove 15km to the terminal, member named "Michael Chan-" tells me he's familiar with my packages, they're guaranteed on the truck right now, said he'll call me back to confirm, suggests I should go home to make sure I get them, drove 15km back home, waited all day, never got a call back, never came.

Update: Checked my status on Monday (now a full week since it's been in London), said it was "Delivery Exception", called customer service, worked my way up the chain for 45 minutes, no one could get in contact with this terminal, said this is unusual and would call back when they reached them. Around 6: 30pm, I buzz in a friend and go to open the door, there are my packages against my door. Didn't buzz, didn't call, didn't knock. Packages are both dented and damaged outside, luckily items are safe inside. Quite evidently, these guys didn't want to fit the packages, forgot to load them, gave wrong answers, were scared when corporate called, quickly got some guy to drop it off without a sound.

Enjoy getting your packages on time this holiday season.