Fines Home Hardware Building Centre - Cornwall

Neat store, superb service, well worth the slightly higher pricing. Their antirust paint is excellent.

Impeccable service! I put in an online order for pick up. It said 2-10 days. It was ready in less than 15 mins from when my order was placed. All of the employees were so on top of everyone, making sure they were getting the help they needed. Really impressive!

Like the new location. Easy to locate what you need. Helpful staff. And better is that it's a Canadian owned company compared to other ones in town that aren't!

I will never shop here again, the staff is so rude and disrespectful, the first thing out of the cashier's mouth once I walked in was (get out no dogs allowed) in a rude tone, she did not stop to consider for one second this dog is my anxiety service dog. Even after I exclaimed it's a service dog, the cashier's response to me was (ya right I don't believe you). Never will I ever shop at this location.

Thumbs up to Jessica who I ordered my bathroom vanity from and Mike St Germain for excellent and professional installation. Jessica was great to quickly get me a new faucet at the last minute as well! Much appreciated. Will definitely be back!

Very disorganized in the COVID protocols. At the other location, they had curb side pickup, you stayed in your car and they brought the order out, along with a debit machine taped to a long stick. It worked, though.
At the new location, there were about 8 people in line, but outside. I was told that’s the way they have to do it now, but Canadian Tire still does true curb side pickup. The 2 women argued with me when I told them that there were 8 people freezing outside, waiting for 1/2 hour to pick up. They said it was because they have to cut down on contact between people. So making people get in line, and then go into a vestibule will do this?

Went to the location on 13th and Pitt to pick up an item.
Turns out they moved to Vincent Massey Drive.
No problem - just down the street. With a big Home Hardwaresign should be easy to spot.
Well, first problem is that there is absolutely no signage if one comes from town or from the old store. And a lot of places on Vincent Massey show no house numbers so I ended up going way past the location.
Coming back on Vincent Massey there is a big sign but that is only visible coming from out of town. They need to add a sign on the sie of the building facing Vincent Massey.
Second issue is the terrible racket inside the store they call music. We had planned to look through the store and buy some more items in addition to the pick up but that racket gave everyone in the group an almost instant headache an we quickly paid to get out of the store.
Third issue is that some of the cashes areset up so that the customer cannot see the screen to see what price comes up when scanning an item. Not that there wasa scanning issue, but I believe that set up is illegal.
And finally, when leaving it turns out that the parking rows are set up too close together. There was a pickup truck parked across from my car which is just a mid-size and it took a lot of manoeuvring to get out.

All in all not a great experience first time visiting the new store.
Great that it's that much bigger which hopefully means a better selection but until they get rid of that awful music I won't be back.

The greatest service I have ever had, kind, knowledgeable, friendly, can't say enough good things

Did a call in and for a curbside pickup. What amazing service, they did not have the item in the store, but they did in their Ingleside location and brought it to Cornwall on the same day. When I arrived to pickup it, the young lady was also super nice. This is the nicest and best service I have experienced in a very long time. Thank you for your customer service.

You can find it here. Anytime I need something for around the house, I can usually find it at my local Home Hardware. If they don't have it in store, they can often order it in.

This is one of the nicest home hardware stores I've been at in a quite a long time I used to work for the company for many years and highly recommend anything you need no matter how small I might be these are the people you go to

Scott and his team are excellent. Very helpful and freindly. They carry a wide range of stock and if they dont have it they will order it for you.always had awesome service from them.highly recommend this store.

Very friendly, homey feel to the store. They have a good selection and very knowledgeable people working.