Flight Centre

This place is still going strong when many agencies are going under because it adds so much value. I have booked my own trips for 40+ years. Unfortunately, i didnt know my own ignorance i worked with an experienced flight centre professional. Booked over $10k+ of travel with Jeff and i know i have a safe, well organized, extended trip. Also helped with trip related matters like day trips and insurance.

Called them to look into flights for me 10 days ago and never got a call back. Terrible service.

Hello.
9 of us went to Bahia Principe Fantasia Resort in Punta Cana, Dominican. (3adults and 6 children). We all enjoyed the trip. I want to thank Sylvia at Flight Centre for all the help our bookings. I would recommend this resort for families planning to travel with little kids/children etc. Very nice resort. If you want to try eating at different restaurants, please make reservations in advance. I mean by before leaving for vacation you can make reservation thru online. Japanese restaurant we wanted to try was booked full for 5 days. Hotel buffet is still decent and excellent service. Staff's were very friendly. Just watch out for excursion trips, too expensive. Try and bargain to get good price.

Being punctual and respectful to customers is not this location attitude. People had me waiting for longtime I had to walk out

Amazing experience in Morocco! Thanx to Jeffrey Peqeneza for navigating us through the melee of fresh post Covid travel. I literally had no worries.al I had to do was ENJOY!
CHEERS!
Melody.

Unprofessional service from people at this location. I made a significant purchase to purchase a vacation and the level of professionalism I received was less than I get from teenagers at fast food restaurants.

My travel agent sends me an email on February 18,2020 with my itinerary and telling me to check in and get my flight pass 24 hours before my flight time. She doesn’t tell me where I have to go to do this, no link in the email or anything. No instructions. I’m not an experienced traveler. I went to Flight Centre because of this and I have received professional service from them once in the past. Like I said this vacation amounts to a significant chunk of my net worth and I was treated with disregard.

I emailed her back asking where I go to get the flight pass and to check in for the flight, she emails me back with a link. Just the link. No salutation. No instructions for me on how to get my flight pass. No nothing. I am disappointed and will not be using Flight Centre as a travel agent anymore.

Been using this branch of flight centre always very happy with service and agents. Will be using them again for next trip.

We had Jeff plan our honeymoon and it was absolutely perfect! He picked a great resort in Riviera Maya, Mexico, he planned exciting excursions for us, and we never had to deal with any issues because everything was taken care of. Highly recommend.

Cannot say enough for the service we received at the Bloor West location. From day one in booking our trip through to arranging a return flight from New Zealand ahead of our return date, Penelope Hanson performed above and beyond to make sure we were booked back safely to Canada. Always responded promptly and made sure we understood the options. Very professional in all our dealings. Very pleased with the service.

I worked mainly with Lindsay and Tammy, who recommended the Hyatt Zilara Cap Cana in Punta Cana. Not only was this a fabulous recommendation (the hotel was truly wonderful in most ways) but they were extremely attentive to my needs and desires. I told them what my priorities for a beach holiday are 1) Beach 2: Food 3: Room and this resulted in the Hyatt as their recommendation. They hit the nail right on the head. They reminded me about boarding passes, provided the appropriate web sites for any specific enquires and even sent an email the day before we left to come home with the link to the boarding pass site for seats leaving Punta Cana back to Toronto.
They replied to all my enquires quickly and with the appropriate answers.
It was a very pleasant, attentive, smooth, and highly satisfying interaction and relationship with these 2 at the Flight Centre at the Holt Renfrew Centre. I would highly recommend this travel agency for any one and I will be going back for any future travel arrangements

Everyone who I have dealt with here has been great. Everyone is very friendly and if someone doesn't know an answer to a question guaranteed someone else there will jump in and help. Go team!

Jessica Brown helped my friend and I plan a trip to Cuba. She was fun, personable, professional and clearly answered my many questions. Jessica made planning a trip smooth and easy. Thx Jessica.she is truly a great asset to your agency.her colleagues were very friendly and helpful also. I will not hesitate to book again with FC.and will gladly refer.
Mary Ann Bissonette