Focus Moving Services Inc.

Jermaine, Bryan, and Brett were all pleasant, quick and professional. They did a terrific job of getting some very heavy tool chests into our storage unit. Highly recommend Focus Movers!

I had an amazing experience with the team. They were responsive and very helpful. Focus was our moving partner in canada for the shipment booked in Australia. They were amazing in their service and very professional and courteous. I would highly recommend them for any service.

Moved the contents of an entire 2800 sqft house 2-1/2 hours away. Staff we very helpful with the packing, loading of trucks and un packing. No damage, no issues. Would highly recommend.

Professional and responsive associates.
A company that delivers excellent service and good value.

The best experience i have ever had dealing with a company especially when moving. Focus Moving is the o ly company i would recommend.

Focus Moving managed my shipment from arrival in Canada to destination and were very responsive when I asked questions, even when the questions were a bit silly. All the staff I interacted with were professional and friendly, and my shipment arrived safe and sound.

The whole team kept us updated on changes, and when it came to delivery everyone was polite, informative and helpful.

Great company to work with. Professional, patient, attentive, and kind. I will always recommend them in the future.

I just moved my Elderly Mother from Pickering to Burlington. I would recommend using Focus Movers to anyone. The whole company from Salesman, Office Staff to Movers were the most authentic friendly people I have done business with in Years. It was a 100% positive experience.
Thank you again for a smooth Move and Business transaction.

Carman Guerrieri

Spoke to a representative the day before the Rogers outage and noted I would call back ASAP to confirm. LEFT 4 messages and no one every got back to me. Was recommended by another mover who was already booked so I've left feedback to that person as well. You lost my move

Focus Moving was our right hand man as we de -cluttered and staged our house for a sale. The employees were professional with an absolute “can do” attitude towards all the little details that had to be taken care of. Moving can be stressful, but the good humour of the employees and professional care of our items made our process lighter and manageable.
I look forward to working with Focus Moving for our actual move- since I know I am in such capable hands. Do not hesitate to use this moving company for your moving and storage needs.

Moved from Toronto to Belfast during COVID. Shipping schedules were unreliable but they kept us in the loop on changes and partners in UK were very professional too.

Packed much of it ourselves but they did the larger items. Not a single thing broken or marked even though it was -20 when they picked it up. Great Service!

Mike and his crew, Jess and Gene, were super efficient and amazing to work with. Thank you for your help and for your smiles!

This was our third time moving internationally and the Focus moving team of Mike, Mark and Jessie were by far the greatest professional movers we have met! They were so efficient and just genuinely nice people. We also had a great experience with the sales manager Kevin and destination agent Kasia, who made the process of arranging our move from Toronto to Sydney a breeze. We would highly recommend Focus Moving Services for your local and international moving needs!

The Focus relocation team helped us with unloading and unpacking all our goods for our international move to Canada. They were really fantastic in what they did and how quickly they did it and how very professional they were. They were super efficient, had an extremely well planned way of unloading and unpacking and were really fast and knew the game. The team of Mike (the Foreman) Jesse, and Gene really deserve a pat on the back for how fast they were, and how they almost intuitively knew where to place what. And, they did it all with a smile and a cheerful note, which made us feel so welcome back! Thank you Focus,

We have just completed our move and it went extremely well. From the first meeting with Mark to discuss our needs, we knew that Focus Moving would be our choice. We worked with an amazing crew. Thanks so much to Brian, Jermaine and Ty for their hard work, professionalism, extreme strength and amazing personalities. There were no hick ups and we were extremely pleased with their work. We would highly recommend them to anyone considering a move.

Didn't and won't use this business after watching their driver throw their garbage out the window. What is wrong with people.

Focus Moving Services were efficient, professional and courteous. The team who managed the delivery were excellent.

Very happy with our moving experience from Focus Moving, would definitely use them again in the future.

My family and I used Focus Moving for a local move recently and were extremely happy with the team during the whole process. From the in-home quote process to the move itself, all of the staff were very friendly and accommodating. We especially loved the free boxes offered and the guaranteed (within 10%) quote that was provided - it made for a low stress move, as I know there are a lot of sketchy moving services that exist.

Thank you to office staff Kevin and Kasia, and the moving team of Brian, Jermaine, and Tyrell for the excellent service! Couldn’t recommend Focus more!

The service and communication was impeccable. Great team and really wonderful service! They helped me with the logistics of how to clear my goods through customs, with clear instructions on what documentation was needed and when to do everything. Mike and The team who delivered my goods were so lovely and helpful- and super fast! Highly Recommend them to anyone who is moving locally or overseas. Kristie is so friendly and understanding- really amazing service!

When my father passed away in October 2020, he had a shipment with Focus Moving in transit from Europe. Kristie from Focus went out of her way to help me navigate the process of customs clearance and delivery. She was very responsive and helpful, especially for such a complicated and unique situation.

Were the destination agent on a move from the UK. At first, were very responsive and attentive, but when goods were finally released from Canada customs, were impatient to deliver them. Called me day after release to request delivery at my address in less than 24 business hours. I called them to say this wouldn't work, but they showed up anyways, greatly inconveniencing me. No apology until after I voiced my complaint to them. Tried to tell me that they never got my message refusing proposed delivery date and time. Many international moves in the past, so I'm pretty experienced at this. I'm sure that Focus will try to post some excuse about why my message wasn't heard, etc, etc, but bottom line is that they forced delivery on me after refusal. Unacceptable behaviour for a mover. Don't recommend.

We were using this service for moving from Canada to Ukraine back in February 2020. The delivery took around 2,5 month which wasn't bad. The guys who packed and disassembled all our stuff in Canada did a great job and were very professional. Same goes to ppl who were carrying and meeting our stuff here in Ukraine, everything was great. They carried it very carefully and assembled all with no mistakes at all. The 1 star goes to management. All proccesses were going weel and we got quick responses to our messeges till you pay for relocation, after it they can answer with 1 week delay, after we got our stuff and some of them were damaged (1 of our big screens that cost more then 1000 CAD) they started to answer with delay of 2 weeks, then 1 month and they were ignoring us at all. They didn't help us get our money back from insurance that costed for us fortune. And we still waiting till today to get expenses, but looks like they just fade out. The person who was in contact with us Kasia Szpytka. Not answering around 3 month or so about reimbursement of the damaged goods. We also tried to contact by phone and email with their support lines - no answer either.

Focus Moving Services were the Toronto-based company that received my shipment from an international move and I can't say enough about how helpful, responsive and quick they were in getting me through the process and getting my 22 boxes to me!

We not only use Focus Moving Service once but twice as we were extremely happy with the professionalism, courteous and hard-working, diligent team from the focus moving company.

The website is very professional and easy to use and I experience easy communication via phone and email to set up the many moving requirements that included: moving from a house to another private residence and to a storage unit.

You would be making a mistake by not reaching out to this moving company and using them for your moving purposes!

We used Focus Moving Services to transport our personal belongings to Austria and back. In spite of a major setback beyound their control, Focus ensured that our shipment arrived in Canada on time. When we decided to relocate to B. C, Focus was the only firm we contacted. This move was permanent and more complicated involving furniture, personal belongings, a sailboatboat and a car. And it involved pick ups at two different locations, hundreds of kilometers apart, at two different times, several weeks apart. The crew from Focus handled the move smoothly and easily. We highly recommend Focus Moving Services for anyone’s moving needs.

We had a 3 man team from Focus move our household from Ajax to North York. Team members were Jermaine, Aaron and Brian. We have moved many times and must say that this was probably the very best moving experince yet. These guys were simply the most effective moving men we have seen to date. Not only were they extremely polite, courteous and meticulous, but it showed that this wasn't their first rodeo. No matter how tired they could have possibly been, they never let it show because they did their job with a constant smile on their face. Having had a not so good experience with my previous move, yesterday's move was a breath of fresh air. Moving can be extremely stressful and tiring for some but this team made our stress disappear just by their attitude and their way of doing things. They totally impressed us with the different safely measures they practiced to avoid any type of injuries to themselves or damage to our personal items, not to mention their team work. It showed that they work extremely well together. Hopefully we don't need to move in the near future but if we do, we will definitely use Focus again without any hesitation, hoping to get the same team again. We totally recommend Focus moving! Thank you

Alain and Leila

I had a great experience dealing with Focus Moving - always a quick response and continuously kept me informed with the status of my shipment and delivery. Would highly recommend using this services. I was shipping personal items from London, UK to Toronto, Canada.

Excellent service. - Kristie kept me up to date and well informed through-out the entire process. The moving crew were on time, gracious, and smiling.

February 2020
I recently hired Focus Moving Services for two moves. First a move from the home I sold and into storage, then weeks later, from storage to the home I purchased.
When Mark Heyd first came out to see me, he was professional, polite and took time and care in planning the move. Mark organized my moves and sent a team of three very capable movers both times. In all, Chris, Bryan, Evan and Tyrell. They were efficient and worked very hard all day long. I found myself telling them to slow down and take breaks. As well, they were all considerate, friendly and super nice.
Mark, I can’t thank you enough for making my moves, as stress-free as possible for me, from beginning to end.
When it comes to a moving service, it doesn’t get any better than Focus. Great job guys.
I highly recommend Focus Moving Services and would hire them again, in a heartbeat.

Diana C.

Focus Moving handled the Canadian leg of our international move - they kept us informed of progress and delays - such as those arising due to protests near/on the rail line our belongings were shipping along. So we knew what to expect and when - we valued the communication. When our belongings arrived the on premise team were polite, friendly and efficient.

Emigrating and receiving your shipped belongings can be stressful but all my communications with Focus have been professional and efficient. Whenever I reached out for advice our agent was more than happy to help.

Delivery was prompt and efficient. They took real care with our belongings. Overall we are satisfied customers.

Focus Moving Services exceeded my expectations. The Guys showed up on time. Evan and Chris were fast, friendly, professional and efficient. Would highly recommend Focus Moving Services and would definitely use them again!

I was not impressed with this service. Very poor communication; they would not answer my phone calls or reply to my emails. I was advised that my boxes would be stored at the warehouse for a week, free of charge on they arrived, however, Focus Moving did not provide sufficient notice that my boxes arrived (despite numerous contact attempts to their service) therefore I was left with only 3 days to collect my documentation, clear my boxes through customs and collect the boxes. I'd suggest seeking moving services elsewhere.

We didn't have any prior experience using a moving service, but Mark was very kind and reassuring. During the assessment visit, he broke down the exact details of what to expect from them and how everything would go.

The actual moving day went really smoothly. Mark and Bryan took very good care of our possessions; there wasn't a single scratch or hint of damage anywhere, and they took the time needed to properly secure everything, shrink wrapping fragile items and padding items with sharp corners. They worked efficiently and were an absolute pleasure. We managed to get everything done by the 4 hour minimum requirement, so very fast (due partly to the fact that we were well prepared in advance).

I would definitely recommend Focus Moving Services to anyone who is uncertain about whether their possessions will be taken care of. These guys work well and understand how stressful and worrying it is to move. They will take great care of your stuff like its their own. Plus, they're really fun guys, and very fast. Thanks for all your help!

I hired this company in February to move from Toronto to San Diego. I was happy with the staff who wrapped my furniture and belongings. They were on time and efficient. However, the lady who was in charge of paper work was not cooperative. It would take her 5 days to respond to my emails. I had to call and email 5 times to get a hold of her. They promised March 1st but I ended up waiting till March 17th to receive everything as she delayed the process. I was not happy with the movers who unloaded my furniture. They were so careless and inexperienced. They guy who unwrapped my sofa pushed the cutter all they way in the sofa and ended up cutting the fabric. There were cracks and chips all of the my sofa and chairs. I had insured my belongings so I decided to make a claim. Again it took their staff a month to share the insurance company's information. The insurance company was not willing to replace the sofa and they offered a small amount to fix the fabric. They also mentioned the big crack that appeared during the move was due to a manufacturing issue. Overall, I did not have a great experience. I ended up paying $6000 for the move and ended up with chipped and cracked furniture.