I believe the gentleman at the front entrances' name was Meech. He was incredibly helpful and kind. Helped me finally get a pair of dunks I wanted in my size. Thank you
Footlocker is a sneakerhead's paradise! Their selection of footwear and apparel is unmatched. The staff is knowledgeable and passionate about sneakers, always ready to assist in finding the perfect pair. Whether you're into classic styles or the latest releases, Footlocker has you covered. The store is well-organized, making it easy to browse. The loyalty program offers great perks too. It's my one-stop-shop for all things sneaker-related, and I can't recommend it enough for fellow sneaker enthusiasts!
Super chill here! The music bomb! And everyone was very friendly. But a special shout-out to Sierra she was very helpful and customer service was A1 definitely recommend this location!
Customer service is great. I came here on a whim, knowing that it's difficult to find streetwear shoes for my size. I exited the store with a pair of shoes at a reasonable price. Today I tried on a variety of shoes with assistance from the asian sales associate with glasses (I didn't not obtain his name) and he was very helpful. I then I was able to get assistance from another associate I think his name was Aaron from the receipt, looked like he was in a managerial position, and I asked if there was shoes that are in size 11 for women and wide. Literally the first pair he brought fit me well I ended up purchasing the new balance 530's and I am satisfied. Thank you!
Would love to thank cherisse for her sweet and lovely manners helping me changing my new balance from size 9 to 8 today! She’s a sweetheart and keeps saying thank you and please which is hard to find nowadays! Thanks cherisse i wish you the best!
Excellent customer service. I wear orthotics and they had exactly what I was looking for in a runner and cost was reasonable. Ashley was amazing. @asics
I went there around a week ago and I was helped by alyssa she was very polite she mention to me it was her first day I was so surprised how helpful she was, she made sure the shoes were comfortable for me will for sure be heading back!
Service was friendly, attentive and professional. Staff immediately greeted me as soon as I walked in and offered assistance. I'd recommend this location over Eaton Centre as it's not as busy.
No matter how many times I enter this specific foot locker, I can never seem to get service. Today I literally had to wait in line athe cash register to get assistance on finding a size of a shoe I was looking for. Even then the person at the cash didn't even look to see if they had any in stock. What!? The other employees were simply not around. This was during lunch when you'd think they'd make more staff available on Cyber Monday's traffic. I think they can do much better.
Was @ Eaton Center location today. Just a shout out to Junaid. I messed up my survey so hopefully this reaches your headoffice. Too often people do not receive the recognition they deserve. Especially those of us that deal with the public. Thank you for the first class customer service. I’ve been in sales over a decade and I’m telling you this man is an asset to any sales team he chooses to pursue. Shoot high Junaid!
This large store is located on Yonge Street, across from the Eaton Centre. There was a fair amount of staff on hand. I showed a picture of the shoes I wanted on my phone and a couple of minutes later I had the box in my hand. Cashier processed the transaction quickly. Happy with my shipping experience.
After calling half the footlockers in Toronto i received amazing service from Ariel at the Eaton center location. She helped me track down the shoes i was looking for and called multiple locations which helped me secure multiple pairs. The shoes were gifts for my groomsman and it wouldn't have happened without her help.
Terrible customer service. They sent me the wrong shoes. When I contacted them they told me to mail them back, instead of providing me with a prepaid shipping label they asked that I pay for shipping, Annoying but fine. They said when they received the shoes it they would refund me for the shipping.in the end they would only repay my $18 shipping in a gift card. So, they sent me the wrong shoes and now I have to pay for their mistake. Absolute BS, never again.