Forest Ridge Landscaping
3 reviews 8009 York Durham Line, Mount Albert, ON +1 905-473-6311 www.forestridgeinc.com suggest an edit
14 August 2023 9:51
We decided to hire Forest Ridge for our backyard project. Since we are not experts in this type of work, we thought it best to have a professional do the work. Unfortunately, there were a number of issues from the beginning that created a recipe for failure. Early in May (after our deposit was given) I was informed that our backyard project was scheduled for May 20- Jun 15 & would be completed by mid June. After persistent calls & emails (on my end) the project finally got underway mid July & completed last week (mid Aug). Timelines were not kept! This should have been my first red flag however we had already paid our deposit & had other items lined up for delivery based on the dates they had originally given so we decided to go ahead with the delayed start.
For anyone looking at hiring Forest Ridge please make sure you have the following before handing over your hard-earned money………. 1.have every detail of what you want in your project in writing, any verbal discussions on site or off need to be transferred into written form as what we had discussed was not honored as we progressed through the project. Poor communication amongst a number of staff members left us frustrated & disappointed with Forest Ridges solutions to these “miscommunications. ” 2. Ensure you have a walk through & detail all wants/needs before handing over your deposit. The first day they were to be on site to start the project was the day the proper “walk through” was done. However, at the time we felt confident everything had been covered & we were now all on the same page. In the ended, we incurred an additional two quotes for “extra” work they hadn’t included in writing on the original quote but were discussed verbally. The way we see it they were trying to recover some of the cost they failed to include in the original quote. 3. Make sure you see the drawings/plans. We did not & that is on us for not asking, but we trusted what we were being told. We don’t know all the details of what is involved in a project of this size, that’s why we hired a company in the field who could give us insight & ensure the project ran smoothly…. This one did not.
On the upside, they did a great job on the fencing & concrete pad, very pleased with the final product the workmanship is top notch, this is the only reason for a “three star” rating. To future customers, know as much as you can before hiring any expert, ask lots of questions & get everything in writing so you don’t incur additional costs. The process has been exhausting & frustrating to say the least; this was a project we were very excited about having completed & now we’re just happy it’s over.
For anyone looking at hiring Forest Ridge please make sure you have the following before handing over your hard-earned money………. 1.have every detail of what you want in your project in writing, any verbal discussions on site or off need to be transferred into written form as what we had discussed was not honored as we progressed through the project. Poor communication amongst a number of staff members left us frustrated & disappointed with Forest Ridges solutions to these “miscommunications. ” 2. Ensure you have a walk through & detail all wants/needs before handing over your deposit. The first day they were to be on site to start the project was the day the proper “walk through” was done. However, at the time we felt confident everything had been covered & we were now all on the same page. In the ended, we incurred an additional two quotes for “extra” work they hadn’t included in writing on the original quote but were discussed verbally. The way we see it they were trying to recover some of the cost they failed to include in the original quote. 3. Make sure you see the drawings/plans. We did not & that is on us for not asking, but we trusted what we were being told. We don’t know all the details of what is involved in a project of this size, that’s why we hired a company in the field who could give us insight & ensure the project ran smoothly…. This one did not.
On the upside, they did a great job on the fencing & concrete pad, very pleased with the final product the workmanship is top notch, this is the only reason for a “three star” rating. To future customers, know as much as you can before hiring any expert, ask lots of questions & get everything in writing so you don’t incur additional costs. The process has been exhausting & frustrating to say the least; this was a project we were very excited about having completed & now we’re just happy it’s over.
06 August 2023 2:13
Had my car parked in the parking lot at work come out to find it covered in grass because they used an old ride on mower with no guard.
14 January 2023 22:02
I work for this company. It's my first year with them for plowing snow in Hamilton. I do sidewalks. The company is pretty good so far, staff is friendly. I'm a landscaper and am going to maybe work for them in the summer and be able to give a more detailed review.