Freedom Mobile

I went there and got my I phone 15 pro max and the sales representative there were so nice to me! They helped me to get my phone with the best package available.
Thank you Freedom!

Great deals. Helpful staff. Network is still an issue. Suddenly goes down to 3G and deal slow even in city areas.

They did my credit check when I specifically asked for a prepaid plan! And later, freedom mobile waived some activation charges and apologized? ! I'm not gonna go there again

I hate to go this location.i dont know why people or freedom open location if they dont want to serve the people.i went 3 times this location. Lady name Bindo dont like to work. She always rude and frustrated from work.plz think about it or change your customer skills if you want to run this business.
Thank you

Totally garbage customer service. The manager of that store, her attitude is so wrong towards customer and she so rude. She show off that she been that store for long time and this and that…! Honestly she shouldn’t be in that store due to her bihave. I even don’t want give a one star to this store, I’m giving just they only did one thing gud. Extremely disappointed experience ever.

Visited today to get the new iphone but were turned away by the attitude of Bindu. No greeting and so pathetic attitude. Still got the phone but would recommend unless you’re in a real need for phone avoid this location.

Super Customer Service.
I have had a fair share of bad experience with cellular companies back home in US.
In and out of the storw in 10 mins. Saloni was prompt and knew exactly what I wanted and helped me with a prepaid plan.
She had no problems answering any of my queries.
On top of that she got me on a 25Gig free data for first month complimentary.
Where else would you get that.
Definitlely recommend the store and would be coming back again next time when I visit Brampton.

Poor customer service and while the customer is in the store, the rep was on a call and doing his personal business. Management should take responsibility of the employee are doing everyday

Hi, We had a device upgrade with monthly plan from this store and Agent Saloni handled our case. On that day she gave us the agreement with monthly device charge for $9 by saying that device is not available and that we have too pick from the different store tomorrow and she gave us that address. Next day we went picked the device and came back, and now we received our bill where it shows the monthly device charge as $19. When we called the store she said I don’t know - call at customer service. We called at customer service reached supervisor and came to know that somebody has created a new agreement with forged signatures, someone has accessed our account without our permission, breached our confidential information and supervisor sent the new agreement which is done by Bindu from this store - everything has been done without our knowledge. So it is completely insecure dealing with this store and these two agents Saloni and Bindu who just made fool of you. We are escalating this issue to CRTC.
I want everyone to please be careful dealing with store @ freedom store - 10671 Chinguacousy rd unit B18, Brampton

Wonderful customer service experience.
Very courteous and knowlegable staff.
I will recommend their services to anyone looking for mobile phone and mobile services.

I bought I phone 13 Pro Max. Due to low stock availability they gave me phone 10days later so the sales guy said he will compensate my 10 days bill with $25 credit. It's been 2 months I called several time and now denied said that guy is not working anymore.

Sehaj did a excellent job getting my husband an iPhone 12 mini……she was very fast and efficient. Thank you very much you did an excellent job.

Horrible, had to wait outside for 45 minutes just to find out they couldn't process debit Visa to activate a new line. Nor they can do prepaid plan at the store. Everything online.

Narinder did an amazing job in explaining me what all phone plan offered. He is knowledgeable and very patiently help me to set up my phone
5 stars for his great customer service. Thank you

This company is the WORST cell company ever. I switched to Chatr and Freedom wouldn't unlock my phone. 24 hours later I had to fight with them to do it and was told 3-5 days before they would have an unlock code. I had to make threats of suing in order for them to find a code. WORST COMPANY BY FAR!

Excellent service received from narinder. He is very gentle and polite. I recevied exelant service every time i visit this store. I appriciate services provided by all team. Thanks

Great customer service helped me with everything I needed would definitely recommend! Narinder was an excellent help answered all questions helped me in a timely manner with everything!

Narinder did an amazing job in explaining me what all phone plan offered. He sounded knowledgeable and very patiently help me to set up my phone
5 stars for his great customer service

Narinder is very nice, friendly and helpful nature and Provide service very well. I am thankful to you so much and I will visit again

Narinder lied to me and told me that there is $10 activation and $10 Sim charges (he will waive $10 if I leave them favorable review) where as when I contacted Freedom they told me its only $10 for both SIM and activation during current promotion and if you do online no charges for SIM or activation. Don't bother going to this store if thats all they going to do is scam you.

I am very glad to deal with freedom they give me such a good service grade service to narinder s 5 strs

Went to this location to get a plan. Great customer service by Mr. Narinder.
Very helpful and Patiently, clarified all the doubts I had. Highly recommend this location.

Narinder deserves praise for his customer service quality, energy. He explained everything so nicely

Really bad customer service. The service rep was not helpful at all. Took tons of time just to pull up my account. Did not know about the current deals or not assured as to whether I will get an offer or not.

They asked me to do everything through App.
Their app is too weird. The person working there was not fully equipped with knowledge to answer a few questions.
I am giving two stars because their plans are really good.

Work hard guys. Make people happy. This is era of competition.

Worst customer service employees are so rude and need customer training again all jokers are at the till and don't know about any kind of customer service I was Freedom customer for last two years but due to this location employees bad service I cancelled my Freedom service. I visited this store on 14th of December and Guys did not want me to help even though i was out side the store que for 25 minutes and the employees even don’t bother answer some simple questions and they were more interested to chat with their friend who was roaming in store and told me to come again as they have a customer coming by on line appointment even though their was no customer waiting outside the store after me. If anybody needs Freedom connection don't visit this location

If this store location ever answered their phones i would go in but they never do i missed my phones warranty date cause they refused to answer the phone damn near ever.

Without any notice, this local does not accept credit cards. Moreover extremely rude staff, esp very unpleasant interaction with Mr. Narinder. Not a recommended location to visit.

Narinder was really helpful, expalined me all the plans and gave me good deal and helped me throught the sale, porting from another company.and and even after the sale to recommend products for my phone.very nice guy.helpful, friendly nature.

Best customer service by Narinder. Must visit this place for good deals and good and friendly service. Thanks alot sir

The girl that's currently working there is ZERO HELP always her saying call 611 I cannot help you. Freedom you guys need someone with more customer service skills and not sitting behind the desk looking at her phone and talking to customers at the same time -. - I don't know her name but check who's on that shift and fix up I pay good money towards you guys and this is what I get.

Best Customer Service.
Great offers on devices and plans!
Must visit this store for more details on available offers and promos.

I have been going to this location for past four years, switched two phone and sehaj have been always very kind and helpful.always gave me the best deals. She is quite good at what she does. Hopefully her customer service skills are making a huge difference in working with freedom.

I have get my first iPhone and the staff is very nice, friendly and with the helpful nature. Thank you so much and I will visit again

Just switch to freedom the staff at this location is so nice friendly and guide me very nicely nice service we will come again thanks.

Greeting customer service quick and informative. Narinder was my customer service agent and he was helpful friendly and fast! Would highlight recommend coming to this location!

Just switched to freedom mobile and the staff at Chinguacousy and Sandalwood branch are very helpful and knowledgeable. Will go back again to get my kids to sign up with them too- highly recommended! I have already recommended them to my friends.

It’s been 5 hours since I have been their customer.
“Amazing” experience.not even a courtesy sorry or please let me try to help you.
Preet should have training for basics of customer service, if not how to provide the best one.
Staying in Brampton, I am not getting home service but roaming connectivity, tried to diagnose through online chat, didn’t reach anywhere.
Cannot call there 611 number as I am on roaming.
Asked Preet to cal tech support, which was refused, asked to cancel the service, they cannot, only the location where it was opened. Not even a sorry or even bothered to help.

Very bad customer service and cheated the staff and not ready to help after approaching them. Never ever go to this store.